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Thread Number: 20809
Disappointed with latest VAX machines |
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| Post# 232954 , Reply# 1 5/17/2013 at 07:43 (3,997 days old) by Ultimatevacman ( Leeds, West Yorkshire, UK) | ||
My next door neighbour has the Vax Mach Air, and she says that it's been nothing but trouble since she bought it. Like you said, the weak glue became loose where the hose connects, and the filter get clogged every time it's used.
It's a shame really, because the old Vax's like the 101 121 etc. were great machines, yet you get these terrible cheaply made vacuums made today branded as Vax. Joe | ||
| Post# 232958 , Reply# 3 5/17/2013 at 08:41 (3,997 days old) by ultraperformer (Derbyshire, UK, Europe) | ||
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| Post# 232986 , Reply# 6 5/17/2013 at 11:39 (3,997 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 232994 , Reply# 7 5/17/2013 at 12:02 (3,997 days old) by ultraperformer (Derbyshire, UK, Europe) | ||
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| Post# 232998 , Reply# 8 5/17/2013 at 13:03 (3,997 days old) by dysondestijl (east midlands, UK) | ||
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No, but I will when I next go in dan:) | ||
| Post# 233002 , Reply# 9 5/17/2013 at 13:22 (3,997 days old) by FantomVacuumFan (St.Petersburg, Florida) | ||
I have had...
The same hose problem with the US model, the Hoover Windtunnel Air. If you contact Vax, I would assume they would do the same thing that Hoover did for me, which was send me a replacement hose at no charge. However, other than that issue, I have had none of the other problems you mentioned. Everything works beautifully, and I am very happy with it.
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| Post# 233004 , Reply# 10 5/17/2013 at 13:34 (3,997 days old) by ultraperformer (Derbyshire, UK, Europe) | ||
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Mach 9 pic | ||
| Post# 233058 , Reply# 12 5/17/2013 at 21:02 (3,996 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 233081 , Reply# 13 5/18/2013 at 02:43 (3,996 days old) by spiraclean (UK) | ||
Although it can be a pain trying to get through on the helpline number, I think it's worth persevering in this case. The cleaner does come with a six year warranty, and to give up on trying effectively relieves Vax of their obligations to you. What's the point in choosing a cleaner with a long guarantee (that is one of it's selling points, and built into the purchase price) if you're not going to make them follow through on it?
For what it's worth, I've had good luck contacting Vax through email. That's just how I prefer to do things, but it does have the advantage of bypassing the phone system entirely. Plus you have everything in writing should there be any dispute later. I know the one thing Vax does insist on is proper filter maintenance. A cleaner with dirty or blocked filters will automatically have any warranty claim denied, which to me is reasonable. Other than that, I always find they're very helpful and accommodating. In your case however it sounds as though the filters are clogging due to a fault with the cleaner, so I'd make them aware of this and ask them to take the cleaner in for inspection and repair. | ||
| Post# 233176 , Reply# 15 5/18/2013 at 18:14 (3,995 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Well, with my experience Vax said that if I sent back the Vax Mach Air model 1 with a dirty filter they would charge me £35 extra. But they never said it would invalidate the warranty. Infact, I didn't even bother phoning their cust services - I emailed them and they phoned me.
They initially suggested that I spray 3 in 1 oil on the hinge that was sticking to avoid the floor head from not sitting down on carpet properly - but when I pointed out that it quite clearly states that work like this done by the owner could invalidate the warranty, they changed their tune straight away conceding that the Vax was at fault and they would happily change it for a new one. Steve - the only reason Vax vacuums are falling in price is either because of demand and if a new model is coming out - in this case the new swivel version of the Vax Mach Air is now. Also Argos buy a ship load of vacuums from brands like Vax and often have to drop them in price accordingly if the brand bring out a new model. | ||
| Post# 233182 , Reply# 16 5/18/2013 at 21:35 (3,995 days old) by spiraclean (UK) | ||
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I'd agree that the drop in retail price doesn't necessarily mean there are issues, or that retailers are desperately trying to get rid of them. To be honest, when a new cleaner comes out, it is usually priced at the maximum amount they think the market will bear, and after a while it soon comes down to a more realistic level. The price it eventually "settles" at will be dictated by sales volumes and competition from other models and other brands. In cases such as this, retailers will usually apply for a retroactive discount from the manufacturer, so as to maintain their profit margin on the stock they have already bought in.
Anyway, having re-read your initial post, I see you mention that you bought the Vax recently. As a matter of interest, how recent would this be? Always remember that the Argos 30 day returns window is *in addition* to your statutory rights, and does not mean they are off the hook once this time has elapsed. They may suggest you take the matter up with Vax directly, but you are well within your rights to refuse, as your contract is with the retailer and not the manufacturer. I'd suggest acting quickly, because requesting a repair or refund is easier during the first six months - after this time, the onus is on you to prove that the fault is due to a manufacturing defect. Link below explains the basic ins and outs of the Sale of Goods Act, but if you're not sure, just ask and we'll help you through what to do next. I know your experience has probably soured you on this product for good, so insist on a repair or replacement, that way you can sell it on in good conscience and put the whole thing behind you. But, whatever you do, don't give up and get stuck with a product that is broken down for fear that it would be too much hassle to deal with! CLICK HERE TO GO TO spiraclean's LINK | ||
| Post# 233451 , Reply# 17 5/21/2013 at 09:06 (3,993 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 233457 , Reply# 18 5/21/2013 at 09:48 (3,993 days old) by spiraclean (UK) | ||
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| Post# 233463 , Reply# 19 5/21/2013 at 11:12 (3,993 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 233941 , Reply# 21 5/25/2013 at 06:01 (3,989 days old) by uksausage (eastbourne east sussex UK) | ||
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the mach air pet video just a short one of the mach air pet sorry the quality is not all that CLICK HERE TO GO TO uksausage's LINK | ||
| Post# 233996 , Reply# 23 5/25/2013 at 14:15 (3,989 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Well I wouldn't say all Vax products are bad. I saw a Vax bagged cylinder vacuum in a charity shop the other day that has been on sale for some time It looks quite promising and I've always wanted to try the one that TTi/Dirt Devil and even at one point Wertheim had as their own. Goes under the name of Vax Maxima C91-MX-B-C.
It looks like a Miele S5000 canister from a distance and goes to the point of having a similar flip up lid for tools on the top. However, I was instantly put off by the weight - claimed to be 7.5kg - but I'd have said more like 9kg with the sheer bulk and weight of it - but still, its well made. Pity it only has a 2.5 litre dust bag capacity though - I'd have expected a lot larger given the sheer size of it. 
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| Post# 234023 , Reply# 24 5/25/2013 at 21:28 (3,988 days old) by spiraclean (UK) | ||
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| Post# 234029 , Reply# 26 5/25/2013 at 23:21 (3,988 days old) by spiraclean (UK) | ||
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Oh well, it's up to you. From your first post I thought you were looking for a way to get the problem resolved, one way or another, but maybe I misunderstood. The info in the link I posted above tells you all you need to know, and requires minimal action on your part. All I know is I wouldn't take a loss on something like that.
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| Post# 234031 , Reply# 27 5/25/2013 at 23:50 (3,988 days old) by parwaz786 ( ) | ||
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Just curious Steve, but what's your main vacuum? I am currently using a DC07 standard, I think the Dysons are the best brand for my home | ||
| Post# 234066 , Reply# 29 5/26/2013 at 12:38 (3,988 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Oh please stop with the Chinese slant...
Steve, please don't take offence to this but sometimes I really wonder where your knowledge of economy lies - the UK does not offer cheap manufacturing - if it did, you can bet Henry vacuums would cost £50 instead of double the price. You can also ignore the fact that whatever PC you're on, half of it has probably been produced in Asia or China.
I think it is also foolish to ignore the fact that your vacuum cleaner is within the warranty period and can be repaired by Vax effectively free of charge. I agree with Spira here - at least you have the time period in which this vacuum cleaner can actually be repaired. Whilst I agree to a certain point that brands like Dyson and Vax have shifted to Asia for cheaper cost production Vax and Dyson are very different in their actual retail prices - as we have already seen, Vax products can be bought for below £100 whereas Dyson can't unless it is second hand or refurbished from third parties. Frankly I don't think Vax would be able to offer the largest array of appliances AND low prices if they were manufactured here in the UK, let alone offer an extended 6 year guarantee on their multicyclonic products. | ||
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