Thread Number: 18208
Qestion for Oreck Dealers
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Post# 199907   9/7/2012 at 21:56 (2,762 days old) by bagintheback (Flagstaff, Arizona)        

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For awhile now Oreck been including free tune ups with most of their products. I myself have an Oreck Orbiter which included 10 tune ups. So I would like to know how many costumers take advantage of this. Do most XL21 owners (or similar models) who do tune ups get a tune up every year, or do they come in every other year? What are the most common problems when they come in, and what would they have cost had the warranty not been in place?


Post# 199908 , Reply# 1   9/7/2012 at 21:57 (2,762 days old) by bagintheback (Flagstaff, Arizona)        

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Oops, I misspelled question. I guess I was typing too fast. Sorry.

Post# 199913 , Reply# 2   9/7/2012 at 22:14 (2,762 days old) by kirbyvertibles (Independence, KS)        

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Well I take my 21 in every year even though I can do it myself.

Post# 199941 , Reply# 3   9/8/2012 at 07:15 (2,762 days old) by vac-o-matic (Saint Louis, Mo.)        

Customers that have an XL21 or similar with free tune-ups are usually pretty timely with their tune-ups, unless it's in the hands of a housekeeper and rarely used by the owner. At that point we will only see it when it's not working properly due to a multitude of reasons...belt, broken fan housing, clog, worn brushroll, etc. When I sell an orbiter, I tell the customer they really do not require a yearly service due to the infrequent use compared to a vacuum. We are a very forgiving shop when it comes to warranty work. Many times it's clear that a customer has picked up something in the machine like a screw, nut, bolt, etc. and broke the fan housing, or in some cases further broke the housing posts that hold the pivot and or motor. I tell them we will warranty the part the first time, but if it comes in again with an obvious obstruction that caused the break, we will have to charge for the part. Vacuum conditions vary depending on the household and user. Some come in and they're basically "dust-offs", and others come in and all the parts should be "scalded" in hot water! One of the biggest offenses we see is wet pickup, and some combined with dog hair, ugh. If they're between tune-ups, we will charge a nonminal fee to clean it up. People just don't get that they cannot vacuum a damp/wet carpet, either from a spill or vacuuming too soon after steam cleaning, or not to go out the front door and vacuum all the leaves gathered around their front door. Sometimes I tell them it says Oreck on the bag, not Toro!

Post# 200321 , Reply# 4   9/11/2012 at 15:43 (2,758 days old) by Trebor ()        
part of the stipulation...

on the tune ups is that they be done every year for the life of the agreement.  Warranty claims may have to be accompanied by proof of annual tune ups if the factory requests it.

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