Thread Number: 12482
Im so mad !!!!!!!!
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Post# 133439   4/21/2011 at 14:19 (4,692 days old) by kenkart ()        

I finally thought I had found a good buy on a Canadian Lux, and I would have if the stupid seller had packed it correctly! It came today, and would have been very nice, except it has a huge, un repairable dent in it, please be very careful if you buy ANYTHING from 123yehle on e bay, here are the pics, im not going to try to send it back, ive lost enough money as it is, and it is worth keeping for parts.

Post# 133440 , Reply# 1   4/21/2011 at 14:20 (4,692 days old) by kenkart ()        
Another box pic,

That was what was inside, this is how it looked outside.

Post# 133441 , Reply# 2   4/21/2011 at 14:21 (4,692 days old) by kenkart ()        

This would have been beautiful, instead it is junk.

Post# 133442 , Reply# 3   4/21/2011 at 14:23 (4,692 days old) by kenkart ()        
I know!

This happened in shipping, because the e bay pics clearly show each side, it WAS perfect!

Post# 133443 , Reply# 4   4/21/2011 at 14:26 (4,692 days old) by kenkart ()        
I am just!

Sick! I have wanted one of these for a long time, now all I am is out of some money, Maybe I can find another machine, im going to keep it for parts since they are so rare, but you can bet the seller is going to get the WORST rating possible.

Post# 133444 , Reply# 5   4/21/2011 at 14:34 (4,692 days old) by kenkart ()        
I sent!

The seller a note, it takes a lot raise the wrath of Hans, but believe me it is at the boiling point!!And they surely know it!

Post# 133447 , Reply# 6   4/21/2011 at 14:42 (4,692 days old) by Brandon_W_T ()        


Hans, that is a terrible shame. The machine looked so minty. I know there will be one out there for you in the future.

Since it already is damaged, maybe you can gut it out and attempt to knock the dent back out. I have seen work like that done at the local vacuum shop. Takes a lot of care and patients, but can reveal great results.

The best of luck to you

Post# 133459 , Reply# 7   4/21/2011 at 16:24 (4,692 days old) by henry200 (Saint Paul MN)        
What a shame!

I can imagine your feelings of disappointment and anger must be really intense.  What was the seller bubblewrap, no foam, only some useless bits of cardboard for packing material?  It's a travesty to see something so beautiful damaged like that due to sheer neglect.   Cry

Post# 133465 , Reply# 8   4/21/2011 at 16:51 (4,692 days old) by kirbymodel2c (Nottingham, England)        
I Understand..

kirbymodel2c's profile picture
I understand your pain. This is how a Hoover Turbopower arrived last year.

Post# 133473 , Reply# 9   4/21/2011 at 17:33 (4,692 days old) by kirbykid63 (Wilmington Delaware)        
body filler

I have repaired dents in that same spot on model G' tapping out the dent and filling it with body filler then sanding it smooth. You will need to go to a auto body paint supplier to get the matching paint but I think your machine is very repairable.You may also want to rebuild the motor since you will have it all apart then your machine will be fully restored. You can also take the body to a auto dent repair place where they can use a suction cup device to pull out that dent.

Hope this was a help!
Richard Groski
new2youvacuums on ebay

Post# 133480 , Reply# 10   4/21/2011 at 18:32 (4,692 days old) by kenkart ()        
I Just!

Recieved a message from the seller saying how he packed the box full of newspaper, funny, the newspaper termites must have ate it all in transit, if that is good packing, I would hate to see bad, be assured, he will get the worst rating I can give!!

Post# 133496 , Reply# 11   4/21/2011 at 20:38 (4,692 days old) by xraytech ()        


Sorry to see the damage you recieved.

By any chance was the package insured? If so I'd contact the shipping company to get your money due to their poor handling, though the seller is partially at fault for the bad packaging

Post# 133509 , Reply# 12   4/21/2011 at 21:52 (4,692 days old) by ge1969 (Jefferson, GA)        

Hey Hans! So sorry to see that pretty Lux damaged. Don't give up hope though, I bet that between several of us vac folks we can at least get it looking better. When we do, you can get a copy of the original instruction book that's with mine if you don't have one. BTW, did the deal go through on your Apex Dyno? Later, Trg

Post# 133512 , Reply# 13   4/21/2011 at 22:05 (4,692 days old) by Automatic-Shift ()        

Hi, if you bought it through ebay, then Paypal can file a claim for you, and more than likely you will be reimbursed (including shipping). Please don't hesitate, as I have gone through this a few times as many people don't know how to pack. I think you will win the case. However, a bit of advice don't continue to contact the seller, and let Paypal handle it. Ron

Post# 133525 , Reply# 14   4/21/2011 at 22:49 (4,692 days old) by kenkart ()        
Im just!

Through!! I will chalk this one up to experience, there are a lot of good parts , all the attachments etc, so it will go on a shelf till I can find a better body, everything else is ok, but I will be very careful never to bid on anything this person has in the future, maybe one of these days!!!!

Post# 133604 , Reply# 15   4/22/2011 at 11:59 (4,691 days old) by electrolux~137 ()        




Ohhhhh Hans, "I feel your pain." That's why, whenever I buy a vacuum on ebay (not that I buy much of anything anymore) I =always= send the seller the following:






Hello, I am the winning bidder of your "Brand-name" vacuum cleaner auction on eBay.

I have been a member of eBay for over 12 years. I have learned the hard way not to assume that all sellers know how to properly pack and ship the items they've sold. I have shed many a tear upon getting stuff from UPS with ruined contents because I assumed the other party knew how to be a "safe packer."

So I've prepared the following packing instructions and ask you to please follow them to the letter.

If you follow my instructions and the item arrives in undamaged condition (as it most probably will), you may be sure I will leave you rave-review feedback. If you choose not to follow my instructions and the item arrives damaged, my feedback will reflect my dissatisfaction.


First, go to your local Mailboxes Etc. type of shipping place to get packing supplies. Don't go to Staples or Office Depot -- they charge a lot more for this stuff than shipping places do. Here is what you will need. [I will be glad to reimburse you for these costs. I'd rather do that than to shed more tears over another vintage vacuum cleaner that got ruined in shipment.]

       (a) Get a nice, sturdy, NEW carton approximately xx" by xx" by xx". [Size will depend on the type of vacuum cleaner being shipped.]. Please don't use an old, ratty, worn-out box. It will not stand up to the rigors of shipping. [If applicable:] DO NOT send the machine just in its original carton!!! It MUST be placed inside an outer, sturdy carton.

       (b) About 12 ft. of bubble wrap (around $10)

       (c) About two bushel baskets' worth of styro peanuts (around $10)

       (d) A roll of brown packaging tape, about $3

       Please do NOT use crumpled up newspaper, chunks of styrofoam from your new TV, kitty litter, empty plastic soda bottles, old clothes, etc., for packing the machine!!! UPS does not treat large heavy packages very well, and the only way to ensure safe arrival is to pack carefully in a large sturdy carton with the proper kind of materials. As I said, I'll be happy to reimburse you for the costs.


The details here vary depending on the type of vacuum cleaner.

If it's an upright I tell them how to remove the handle and, if it's a Kirby, how to break the handle down. I tell them to please not try to remove the bag because it might be brittle and tear easily, but to dump out the dirt if there's a lot of it in there.

If it's a canister, I ask them to throw out the paper bag (or, if it's a cloth bag, to remove it from the canister and seal it in a plastic bag) -- to prevent a mess.


Wrap the motor unit with 2-3 turns of bubble wrap and tape the bubble wrap securely in place. Make sure the front edges of the motor unit, the wheels, etc., are especially well protected. The wheels are made of hardened rubber and are VERY fragile, so they need to be well protected. Make sure not to get any tape on the vacuum cleaner itself.

[If applicable:] Also wrap the woven hose with bubble wrap, paying careful attention to the metal ends. If the hose gets squashed in shipment, it will be ruined forever.

Dump about a 3" layer of styro peanuts into the bottom of the shipping carton. DPlace the motor unit into the box, centering it in the middle.

Then place the [bag, handle parts, attachments -- depending on the type of machine] around the motor. [Place the hose in last, on top of the other items.]

Dump more peanuts down into the box, lightly jiggling the box to help the peanuts settle all around the contents. Pour enough peanuts into the box so that they are up to the very top of the box and bulging out so that when you press down on the flaps, the peanuts will be pressed together and "seal" the machine in place. IMPORTANT: Do not "scrimp" on the peanuts -- if you don't use enough to make a tight bond all around the contents, you may as well not use any at all. The idea is to compress the peanuts so they hold everything tightly in place.

Insert a packing slip INSIDE the box as well as on the outside, in case the outer labels or marking come off. Seal the flaps of the box with proper packaging tape, pressing down tightly against the styro peanuts inside, and you're ready to go!

THANK YOU VERY MUCH I look forward to receiving the vacuum cleaner in the same condition as shown in your listing! :)



Post# 133605 , Reply# 16   4/22/2011 at 12:01 (4,691 days old) by electrolux~137 ()        




P. S.:

CLICK HERE TO GO TO electrolux~137's LINK

Post# 133655 , Reply# 17   4/22/2011 at 16:20 (4,691 days old) by kenkart ()        

Be more careful who I buy from in the future!!

Post# 133759 , Reply# 18   4/23/2011 at 09:34 (4,690 days old) by minivanmegafun ()        

You know, an experienced PDR (Paintless Dent Repair) guy may be able to get that out (though the old paint may be a challenge - or is that enameled?). Those old Luxes are made out of steel, correct?

Disassemble the cleaner, and pick up your yellow pages and see if you can find someone who's willing to give it a shot. PDR guys work on cars exclusively, but I'm sure you'd be able to find one who's willing to take on a challenge.

Worst case scenario is that you get the dent out and have to repaint.

Post# 133791 , Reply# 19   4/23/2011 at 12:13 (4,690 days old) by jfalberti (Visalia, CA)        
I undrstand how you feel Ken

jfalberti's profile picture
I bought a Kirby Ultimate G Diamond Edition just before Christmas, and the seller did a horrible job packaging it up. There was no packaging material in the box at all. I got lucky though, because it only suffered a few more scratches in shipping. Still upset me because I paid good money for the machine and shipping, that they couldn't do a better job packing.

Post# 133916 , Reply# 20   4/23/2011 at 23:58 (4,690 days old) by collector2 (Moose Jaw, Sk)        

collector2's profile picture
Hey Hans:

Does the motor still run ok? If it does drop me an email tomorrow and I'll go through my stuff and see if I have a descent body I can send you. Just the body should be fairly cheap to send as its light.


Post# 133919 , Reply# 21   4/24/2011 at 01:16 (4,690 days old) by jfalberti (Visalia, CA)        
Damn, I'm sorry Hans

jfalberti's profile picture
I don't know why I keep slipping up and calling you Ken. I'm sorry :-(

Post# 133943 , Reply# 22   4/24/2011 at 10:20 (4,689 days old) by Crevicetool (GA )        

Hans, that is such a shame. Dang it! Luckily, I have only had one bad shipping experience where something was damaged, and the EBay seller was very nice and helpful. In MY case it was the Post Office that gave me the run-around to the point I just gave up.

Hopefully, you can get this resolved in one way or another!


Post# 133969 , Reply# 23   4/24/2011 at 13:14 (4,689 days old) by pr-21 (Middletown, OH)        
Damaged Vacuum's

pr-21's profile picture

I have had two vacuum's damaged in shipping. One was my Vintage Eureka Golden Anniversary Model 260, the back wheel was broken and I had to replace. The other was suprisingly a Kirby G5 rebuilt by Kirby and sent back to me. When I opened the box the back wheel hub caps had popped off and one of the back wheels was lopsided. I called Kirby and they suggested I send it back, but I opted for them sending me two new replacement wheels and hub caps, which I put on myself. It actually fixed the problem or I would have had to send it back for a rear wheel axel replacement.


This is truly a problem specifically for vintage machines......They only packed my 260 in newspaper....Not satisfactory.


Just as a note, I have also bought new in the box from Vacuum Stores online and even that box sometimes comes with a hole in it. The two Sebo's I bought recently, were actually double boxed from Sebo, they evidently know how the shipping carriers are.



Bud Mattingly


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