Thread Number: 12318
I dont think I'll EVER understand... *vent warning* |
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Post# 131878   4/11/2011 at 07:17 (4,771 days old) by godfreys_guy (Melbourne, Australia)   |   | |
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Ok guys, this is a survey of sorts and I think the people that work in vacuum shops like me and those that collect more 'modern' vacs will get where I am coming from.
Why, WHY is it that people are incapable of washing filters in bagless vacuums? I have at least 2-3 customers a week who bring back 6-12 month vacuums, adimant that they were great and now are as useful as a pile of dog shit. You open the canister hold the filthy, dusty filter and ask 'when did you last wash this?' and the customer just looks at you blankly. It's the same as customers who complain their machine overheats and don't check to see if the hose might be blocked... is it just me or are consumers completely oblivious to EVERYTHING? Bet the dont treat their cars like this! |
Post# 131879 , Reply# 1   4/11/2011 at 07:37 (4,771 days old) by kirbymodel2c (Nottingham, England)   |   | |
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To be honest I have no idea. Most of what you tell them when they buy it goes in one ear and out of another. Every bagless vac I've sold I tell them before they buy it to keep the filters washed/cleanned with a bursh etc regular. At least every 3 months if its a dyson and everytime they empty the cheapper bagless vacs.
Mind you its same with the drive belts. Some don't even notice that they have snapped. Or its some how my fault when they snap when they keep sucking up children/dog toys,Socks,underwear,carpet tassels etc... Hay hoooo. James:o) |
Post# 131884 , Reply# 4   4/11/2011 at 08:19 (4,771 days old) by henry200 (Saint Paul MN)   |   | |
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You see it everywhere these days.....people never think about the consequences of their actions, and they have no problem solving skills. |
Post# 131889 , Reply# 6   4/11/2011 at 08:55 (4,771 days old) by kenkart ()   |   | |
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Could..as my Dad would say...TEAR UP AN ANVIL!!!! |
Post# 131893 , Reply# 7   4/11/2011 at 10:17 (4,771 days old) by jfalberti (Visalia, CA)   |   | |
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Post# 131934 , Reply# 10   4/11/2011 at 16:08 (4,771 days old) by minivanmegafun ()   |   | |
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> Bet the dont treat their cars like this! ahahaha hahah hahahahaha hah. go talk to your trusted mechanic about that one. |
Post# 131937 , Reply# 11   4/11/2011 at 16:28 (4,771 days old) by hooverbaby (Dalton in Furness, UK)   |   | |
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so it no longer surprises me that ordinary persons expect machinery to just carry on working indefinately with little attention; that they do not seem to know which end of the screwdriver is the handle and hate the sight of dirt and the thought of handling it!
Many times, something would come back with the slightest problem and customers could occasionally become quite wound up/angry/agitated about it. However, nine time out of ten, there would be no trouble or if there was it was sorted in an instant - a quick blast with the air line often did the trick! I had to be careful not to let them get the better of me. Sometimes I would oblige by explaining the problem and doing it for nothing on the spot. On other occasions, depending on what sort of mood I was in I made them pay again, which tended to make them even more angry! On the plus side, a lot of these easy little jobs were good money spinners. For instance I fitted a new cable on a hedgetrimmer and charged him again half an hour later when he cut through it for a second time. Another guy said that he would pay me double if I fixed it in an hour, since he had to return his neighbour's machine, which he had just broken.. Stephen |
Post# 132696 , Reply# 13   4/16/2011 at 21:53 (4,765 days old) by portable (Corvallis, OR)   |   | |
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There is no hope for the human race!
I think you are all spot-on about the reasons why people treat/don't maintain the vacuums and other things they own. The human race has a million reasons why they don't do things (or DO do them)....
And I think one additional thing:
Though I'm not going to put in squarely on the shoulders of the internet, I think a large part of it has to do with it. And, that is because we have become addicted to instant answers, gratification, conclusions, and just plain easy-way-out thinking about the world we live in. One of you talked about personal responsibility, and I think that is a lot of it, too. If something doesn't work, just move on to the next thing. It might've been YOU that could've prevented it by acting differently, but who cares. Next! But, I'll never admit that I should've changed the filter.
As a closing moment of levity about all this, I submit this story about my father...... He does not own a bagless vacuum - he owns a bagged Hoover from the early 90's. My sister complained to me one day while we were visiting my parents, and she was vacuuming the hallway rug, that the vacuum was not "working right". We turned it over and discovered that all the way from the nozzle right up into the CHOCK FULL bag was completely clogged. I knew that my father was in charge of changing bags - one of his unspoken jobs that he was assigned by my mother. So, I said to him "Dad, when was the last time you changed the bag in this vacuum?" His response? "Do you know how much those things COST?" I let 'em get full!" Yep...I see the rationale - ruin a $150+ appliance because you don't want to spend a dollar on a clean bag. I suspect that, if the vacuum was bagless, we would've heard a similar argument about not maintaining the filters. At least I can't blame HIM for developing an "internet attitude". He never touches a computer.
Go figure! |
Post# 132808 , Reply# 16   4/17/2011 at 21:02 (4,764 days old) by piano_god (British Columbia, Canada)   |   | |
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In my honest opinion, I believe a lot of this can be blamed on the questionable marketing practices that a lot of manufacturers of bagless vacuums utilize to sell their products.
When prospective buyers read something like "Bagless - No bags to buy!", but there is no mention on the packaging about filter maintenance, most read this as no maintenance other than dumping the bin. It does not help the situation when manufacturers hide the filters in various compartments around the machine too. It's unfortunate that most will not read the owner's manual. If they did, it might help extend the life of their machine... ...that is if the bearing end caps on the brush roller had not already melted. |