Thread Number: 35683
/ Tag: 50s/60s/70s Vacuum Cleaners
Bought Old Vacuum, Seller Unresponsive, What Should I Do? |
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Post# 383185   12/28/2017 at 02:21 (2,311 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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I bought an old Kirby on eBay on the 19th of December and paid for it that day. It's well over a week now and it has not been marked as shipped and he has not responded to the two emails I send this past week. His handling time on it said greater than 5 days, but he has been online listing items since the time I emailed. I was very nice in the emails and asking what the status is on the order. I have been ripped off twice on eBay since thanksgiving with sellers ignoring me and refusing to ship items and it's starting to get on my nerves. I just don't know what to do at this point.
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Post# 383186 , Reply# 1   12/28/2017 at 02:22 (2,311 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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Post# 383195 , Reply# 5   12/28/2017 at 10:09 (2,310 days old) by dysonman1 (the county)   |   | |
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The problem is an unresponsive seller. Open a case in eBay, which will make the seller actually respond. The seller has only ten days to get an item to you before Paypal takes the money from your account, so be sure to file a complaint with eBay so you've covered your own butt. You don't ever have to pay for something you never received.
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Post# 383201 , Reply# 6   12/28/2017 at 12:50 (2,310 days old) by Phaeton (Los Angeles )   |   | |
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Hello All and huskyvacs,
I have bought items that were not marked as shipped and they turn up a day before they should. I also bought an item that was marked shipped and I had to wait about 30 day for the Mars Rover to send it back to Earth. Don't forget on eBay you can set items to have a start date for today, tomorrow or next week. eBay Customer Service is the best and they will take care of you. I would call eBay first and go from there. I buy and sell on eBay from cars to odd household items. Thank you for looking, Pete |
Post# 383202 , Reply# 7   12/28/2017 at 12:54 (2,310 days old) by human (Pines of Carolina)   |   | |
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Also, check the seller's recent feedback. Are other buyers complaining about not receiving their items? If so, this could be an indicator of a larger problem that would warrant aggressively seeking a refund. You can go ahead and try to enter an "item not received" complaint and eBay will tell you whether enough time has elapsed and how long you will need to wait. But once the allotted time is up, don't hesitate to go after a refund.
I sold several items on eBay Christmas Eve night while I was out of town. As payments came in, I messaged the buyers to let them know I would ship their items when I got home. I shipped out a big load of packages yesterday. I realize that's probably the exception rather than the rule, but it's the way I like to treat my customers. Everybody's happier when they know what's going on. |
Post# 383207 , Reply# 9   12/28/2017 at 13:52 (2,310 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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He has good feedback, but two negatives from a year ago about broken items. I told him I understand it's the holidays and it's hard to find a big box, but I sent two emails 3 days apart, with the last email being 2 days ago. He has not replied to any of them.
His listings that he has been listing all have random times of 1 minute, 3 minutes, 7 minutes, 14 minutes, between the times the auction was published, so I know they are being manually listed and not automatically listed. The fact is there is no communication from him, and after being ripped off twice in the past month with not receiving items I paid for, I am being really skeptical and unsure what to do. Because he set such a long handling time on eBay, eBay will not let me open a case until the end of their ridiculous "estimated delivery" time, which is January 8. |
Post# 383208 , Reply# 10   12/28/2017 at 13:56 (2,310 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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I am not rushing him either, it's been 9 days wait time. That's a perfectly reasonable length of time to start being concerned. The most he can do is reply to my emails and explain what's going on if there is a problem, or if he can't ship it right now, then say so, but not having any communication at all can say a lot.
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Post# 383275 , Reply# 14   12/30/2017 at 05:27 (2,308 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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@ Real1shep
Sounds like the guy was a fraudster. I lost my eBay powerseller rating years ago when some idiot from Europe tried to buy a 99 cent phone from me when I stated I only shipped within the USA. He said he would be contacting a lawyer, etc etc, and a few days later my powerseller rating was pulled. |
Post# 383278 , Reply# 15   12/30/2017 at 09:06 (2,308 days old) by Real1shep (Walla Walla, WA)   |   | |
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Wow....wonder why in the world eBay took his side?? Were you able to get your seller status back?
Kevin |
Post# 383288 , Reply# 16   12/30/2017 at 14:17 (2,308 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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@Real1shep
No, I wasn't able to because you would have to work your way up from the bottom again to earn it back. With what I have for sale now, that is not possible since I do not sell enough to make those figures anymore. I don't really care though, it's fine just being a normal eBay seller, no pressure, I just wish I could sell anything these days. |
Post# 383289 , Reply# 17   12/30/2017 at 14:20 (2,308 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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Also as an update, the seller had family trouble and that is why he was delayed in shipping.
12/29: "so sorry it will ship today. It has been a bad couple weeks as my mom was in the hospital but is home now. I will get you your tracking number today" 12/30: "Once again let me say how sorry I am but here is your tracking number [redacted]. I sent it pri mail so you should see it on Tuesday as Monday is a holiday. I was going to get this done yesterday but my heat went out. It sure has been a bad couple weeks with my mom. She has blood clots in her leg and I made a big Christmas dinner and had to pack it all up and have it at her house as she couldn't get out. I got up this morning and packed it right away before anything else happens. They will pick it up today so you will have it soon" |
Post# 383332 , Reply# 18   12/31/2017 at 07:55 (2,307 days old) by Real1shep (Walla Walla, WA)   |   | |
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Well of course being the Internet, one can never 100% believe anything. I'd probably give him the benefit of the doubt though....but I'm a sap.
Kevin |
Post# 383339 , Reply# 19   12/31/2017 at 10:11 (2,307 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)   |   | |
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IF it's true, it's awful. If it's NOT, HE'S awful.
I recently bought some Christmas items (Lenox) china. It came, packed with EBAY taps all over it. One item was chipped. I contacted the seller. "You may use it for the holidays, and I can send another one later, at a considerable discount". THAT did not happen. Seems like EBAY is a 'crapshoot". You just never know. I've gotten wonderful cleaners through Ebay. Others came with issues. Let us know. |
Post# 383342 , Reply# 20   12/31/2017 at 10:20 (2,307 days old) by countryford (Phoenix, AZ)   |   | |
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If you purchased something through ebay, and it didn't show up just contact ebay to get your money back? How is that being ripped off? I agree it sucks, not getting something you were wanting to get, but as long as you get your money back, just leave them a negative and move on. |
Post# 383395 , Reply# 22   1/1/2018 at 15:32 (2,306 days old) by Phaeton (Los Angeles )   |   | |
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Hello All,
A few years back I saw a group of either 2 or 3 vacuums on eBay. One of them was a Hoover 28 which at the time I really wanted one. So in all of my brilliance I decided to bid on them. Well wouldn't you know it I won them for $45.00. Turns out they were in Chicago. There was only one slight problem they were for local pick up. So I paid for them and told the seller that I just noticed that Chicago was not across the street from my house. I let the seller know they could keep the payment and that they could resell them or do what they wanted with them. Turns out they were really happy and they let me know that they were a home for children. This is a true story that turned out good for all. Thank you for looking, Pete |
Post# 383476 , Reply# 24   1/2/2018 at 22:54 (2,305 days old) by huskyvacs (Gnaw Bone, Indiana)   |   | |
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Just letting everyone know the seller was legit. Vacuum arrived today. All 30 something pounds. He even paid out extra to ship it priority mail for the long wait I endured, if it wasn't for the weekend and holiday I would have gotten it in 1 day.
I'll have a dedicated post about it later. Almost lost it in transit. When it came to my porch, the bottom of the box was partially unsealed and there was a hole knocked in the side. It's why I never use that water-soluble stick-on tape that Walmart, Amazon and other industrial retailers like using so much. It only sticks when dry, and will come right off in snowy or rainy weather. |