Thread Number: 35034  /  Tag: Recent Vacuum Cleaners from past 20 years
Am I being deceived?
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Post# 377726   9/2/2017 at 08:32 by Ainsley (Nova Scotia, Canada)        

I have a Model C152E Aerus Ultralux canister vac. It developed a frustrating habit of refusing to run unless the bag door was opened and forcibly closed, (following which it ran perfectly and consistently). (Gentle closing did not fix it). I surmised that the problem was the little switch on the door, and took the vac off to a service man, who agreed, did something, (for $88) and returned the vac to me, fixed. The original problem was indeed fixed. But it now, (immediately after its return from the repair), has a new problem - it runs for 3 or 4 minutes, then shuts off. This happens completely spontaneously, even if the vac is left completely undisturbed, (ie no relationship to movement or use). After 60 seconds, (again not touching it), it comes back to life, runs for a minute or so, and then stops again. I reckon that it is overheating and the thermostatic protection is active. The service depot says that 1) this indicates that the motor is failing 2) It needs a new motor, but 3) the motor for this model is no longer available, so 4) we will need to buy a new one, (which they will happily sell us). Is this plausible? Do motors overheat as they age? (The motor is not making any noises suggesting worn bearings or anything.) The service man had volunteered that he had checked the brushes, and they were "in excellent condition". The bag, prefilter and post filter are all new, and the suction full, (no apparent obstruction to air flow). Since the service man had the machine apart, might the thermostat have been disrupted/ (ie. the motor is not the actual culprit, but just the thermostat.) Is this all bad luck and old age, or is my current problem the result of inadvertent (or, worse, deliberate) disruption of internal operations in the machine? (The development of the problem immediately after it was serviced certainly suggests a relationship between service and problem, but things do happen randomly, and the association may, (as the service man claims) be due to chance.)

Post# 377812 , Reply# 1   9/4/2017 at 09:44 by crazykirbydude (Lexington, KY)        

Was the service center an authorized Aerus Electrolux center?

Post# 377850 , Reply# 2   9/4/2017 at 14:23 by Dysonman1 (Rolla, Missouri)        

dysonman1's profile picture
While I do not think it is deliberate, you may be being deceived in advertently. This is why I think all vacuum cleaner collectors should work on their own machines and learn how to do so, so you will not be Taken advantage of. More than likely, one of the carbon brushes is stuck slightly in the holder.

Post# 379015 , Reply# 3   9/28/2017 at 18:31 by Ainsley (Nova Scotia, Canada)        

Was the service center an authorized Aerus Electrolux center?

Supposedly. But he also services multiple other brands. I don't have the drive to pursue this. I eventually took the machine to a place which claimed to be exclusively Aerus/Electrolux. They announced that the motor was "rusty and filthy dirty", (and irreparable), which they ascribed to it having been used with non-approved, (albeit compatible) vacuum bags. To be candid, I am not convinced that any of the folk involved are particularly reliable, much like car salesmen. But I do thank you all for your advice.

Post# 379172 , Reply# 4   10/3/2017 at 08:28 by kloveland (Tulsa, OK)        
Did you ask your service man about the bag valve?

kloveland's profile picture
Sounds to me like it's the valve that shuts off the machine when the bag is full. Those do go bad causing the machine to shut off. Itís a pretty inexpensive part to replace.


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