Thread Number: 33321  /  Tag: Small Appliances
Cuisinart RECALL !!!!!!!!!!!!!!!!
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Post# 363547   12/13/2016 at 20:37 (312 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        

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On the national ABC news tonight,  it was reported that there is a huge recall of certain Cuisinart food processors.  It seems that shards of metal are breaking off of the blade.  Some people have suffered broken teeth,  cuts in the mouth, etc.

  You can get a list of models, see if yours is there, and Cuisinart will give you a free replacement blade.  Cuisinart is now owned by Conair, and they are made in China.  NOT that  that means anything.

  Just be careful with your food processors.

 John





Post# 363549 , Reply# 1   12/13/2016 at 20:46 (312 days old) by suckolux (Yuba City, CA)        

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Took forever to get the website to load, finally got registered. I tried the 800 # a while finally answered and said sorry but they could not take my call now! New blade on its way

Post# 363553 , Reply# 2   12/13/2016 at 21:11 (312 days old) by human (Pines of Carolina)        

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Makes me glad my food processor's a Hamilton Beach.

Post# 363554 , Reply# 3   12/13/2016 at 21:47 (312 days old) by suckolux (Yuba City, CA)        

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I was just last week thinking maybe I should get a new blade, sharper, so kind of good news in my mind! 12 years old

Post# 363575 , Reply# 4   12/14/2016 at 06:57 (312 days old) by vacerator (Macomb Michigan)        
My Cuisinart

is over 30 years old. It was made in Japan. Other than a hairline crack in the housing under the bowl, it still works like new. I put some plastic cement over the crack years ago and it hasn't gotten any worse.
If I were ever going to replace it, rather than a cheesy imitation, I'd probably go with the Kitchen Aid stand mixer attachment processor.


Post# 363579 , Reply# 5   12/14/2016 at 08:39 (312 days old) by portable (Tucson, AZ)        

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I had my first Cuisinart food processor for over 20 years, then didn't have a food processor for 7 years. Two years ago, I bought an 11 cup Cuisinart replacement. Unfortunately, mine is among the ones with the "bad blade". I, too, have had a hard time getting through to Cuisinart, and I have not been able to get the webpage to load. They must be overwhelmed at the moment. That blade is interchangeable with many of the models they make.

 

I did state on Facebook, and am repeating here, that I have always had excellent experiences with Cuisinart appliances. They make one of the best toasters on the market. I also own their Griddler, which I love. Their products are well worth the money. I still have faith in them.


Post# 363593 , Reply# 6   12/14/2016 at 12:10 (312 days old) by Real1shep (Walla Walla, WA)        


Wow this is HUGE for Cuisinart. That's a virtual horror story of broken teeth and metal in your finished food project. Not to be PC but products made in China are made specifically for a low price point....even if it's a historically good US company and wants to provide a nice finished product. There is virtually no way to hold their manufacturing processes accountable. If the product continues to sell, they will continue to cheapen it.  It's the new scourge that everyone who buys product here deals with.

 

 

As consumers, we only have ourselves to blame. Bargains, deals & thrift have totally overridden workmanship, quality and durability. The things that we used to love/buy that had workmanship, quality and durability......go back and adjust for inflation against whatever price you paid and then compare that to what a similar product goes for now.

 

 

 

Kevin

 



 



 

 



 


Post# 363595 , Reply# 7   12/14/2016 at 12:19 (312 days old) by suckolux (Yuba City, CA)        

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Mine was indeed a great price at Costco ages back! I think half the price of my first one, lighter too, not a good sign in my mind

Post# 363598 , Reply# 8   12/14/2016 at 12:40 (312 days old) by Real1shep (Walla Walla, WA)        

 

Lol...the idea that we all have to have a bargain whenever we purchase something and/or that a low price will always seduce us....like the kid said in Sandlot, "You're killing me, Smalls!"

 



 

Kevin

 



 

 


Post# 363604 , Reply# 9   12/14/2016 at 14:27 (312 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I have 2 of them.

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One, (older) is the regular size, and the new one is the smaller one. Yikes! I hate having to go through all of this , but, we must.
John


Post# 363611 , Reply# 10   12/14/2016 at 16:15 (312 days old) by earthling177 (Boston, MA)        

To be honest, if they did not knead bread so well, I'd've never bought one.

I really dislike the "safety" off when the motor is under the bowl. It's annoying and impractical, forcing you to do part of the prep (to chop veggies so they'll fit in the tube lengthwise).

I *much* prefer the style that has the motor to the side, so the chute is large and free of safety switches that get in the way, and you can just put the entire carrot, apple, potato, cucumber etc in and be done with it.

Still love my Braun Multipractic or whatever the name was, but had to stop using it because a housemate broke the slicing blade, which is basically the thing one uses the most besides the knife, and Braun stopped selling replacement parts in US long ago.

And the thing is, it was one of the first food processors to have varying speeds and one disc with a varying thickness knob and then you just attach blades to the disc, which is much more compact and practical than having over a dozen discs like I was forced to have with the Cuisinart.

I should bring it back from the basement, because it's much more useful and easier to use than the Cuisinart, and maybe I should go to the basement just when I need something kneaded or sliced.

And, not to press on yet another economics/political issue, but yeah, the problem is not so much that the current Cuisinarts not made in America, it's that they *thought* they'd save some money making the blades in this new way, and instead now they not only have to re-make them all but pay for the administrative costs (shipping, handling etc) to fix the problem. They should have either never changed from a tried and true design or tested the heck out of the new blade before releasing it.


Post# 363619 , Reply# 11   12/14/2016 at 17:24 (312 days old) by Real1shep (Walla Walla, WA)        

The problem is still China and enforcing any kind of continuous quality protocol. The US companies that have goods made in China just made a deal with the Devil, pure & simple. And pressed hard about it, they counter back that you(the consumer) will not pay the higher prices for anything made in the US.

 

Kevin 


Post# 363633 , Reply# 12   12/14/2016 at 22:52 (311 days old) by Bimmer740 (Long Island, New York)        

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I saw this thread last night and I went directly to the Cuisnart link. My 14 cup model that I bought almost 2 years ago for my new house was part of the recall as was my moms 11 cup model. Neither of us have had a problem but I filled out the form on the website. If you haven't visited the website recently, I would go back again. It took me literally 1 minute to fill out the form and now a new blade is going to be shipped to my house. I love my Cuisinart and I'm glad they are rectifying the problem.

Post# 363645 , Reply# 13   12/15/2016 at 08:54 (311 days old) by human (Pines of Carolina)        

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My other food processor is an attachment for my Sunbeam Mixmaster. It attaches to the power takeoff on top and shreds and slices right into the mixing bowl. I'm just as apt to use that setup for those functions as I am my Hamilton-Beach food processor as it's more powerful and cleanup is easier. It doesn't chop, however, so the HB is still the go-to for that.

Post# 363690 , Reply# 14   12/16/2016 at 05:21 (310 days old) by tolivac (Greenville,NC)        

I have TWO Cusinart food processors-will have to see if they have the 4 rivet blades and send for the new blade-any of the times I have used them-no problems-but just to be sure!These machines have to be 30 dn 20 yrs old!Cusinart built them good in those days-better than the flimsy machine they build now.They should be ashamed of it!

Post# 363697 , Reply# 15   12/16/2016 at 09:16 (310 days old) by suckolux (Yuba City, CA)        

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Mine still looks like new, but will keep an eye on it. Americas Test Kitchen had 19? come apart over time, heavy dishwasher use, hmmm??? They advised with all machines to check the steel S blade every time you use it.

Post# 363699 , Reply# 16   12/16/2016 at 10:09 (310 days old) by vacerator (Macomb Michigan)        
Yes,

call or write them. Tell comrade you need.

Post# 363750 , Reply# 17   12/17/2016 at 15:04 (309 days old) by kirby519 (Wisconsin)        

Thank you for the heads up. I missed that recall altogether. My new blade is on order. Glad I haven't had to many opportunities to use mine.

Post# 363751 , Reply# 18   12/17/2016 at 15:14 (309 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I stil have a mini one........

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New in the box!!


Post# 363752 , Reply# 19   12/17/2016 at 15:16 (309 days old) by kirby519 (Wisconsin)        

Sadly the mind set these days is even if it isn't broken it still needs to be improved upon. Then when it cost a company to fix a problem that wouldn't have existed and they not "improved" it to begin with. They pass on that cost to the consumer by charging more when you purchase a new unit. And or can't understand why consumers change loyalties to another brand.

Post# 365172 , Reply# 20   1/15/2017 at 18:16 (280 days old) by kirby519 (Wisconsin)        

Any one receive the replacement blade from Cuisinart. I ordered one a month ago and have not heard any more.


Post# 365180 , Reply# 21   1/16/2017 at 06:05 (279 days old) by suckolux (Yuba City, CA)        

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Nothing yet

Post# 365250 , Reply# 22   1/17/2017 at 21:17 (277 days old) by kirby519 (Wisconsin)        

I called Cuisinart to get an update on the delivery of the new blades. The customer service rep said to expect 6 to 8 weeks for your new blade to come.

Post# 365272 , Reply# 23   1/18/2017 at 09:44 (277 days old) by suckolux (Yuba City, CA)        

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Good to know, thanks. at 5 weeks here now

Post# 365295 , Reply# 24   1/18/2017 at 17:19 (277 days old) by portable (Tucson, AZ)        

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I received my replacement blade last week. What is NOT clear from the literature enclosed is whether or not you have to return the old blade. On the website, they asked that you do. But, the flyer enclosed in the box gives instructions to return the blade if the machine is still under warranty, which mine is not. They do explain how to re-box the old blade in the packaging that contained the new blade. Very simple and straightforward.

 

The new one has no rivets at all. It's attached like the old ones were - no rivets.


Post# 365298 , Reply# 25   1/18/2017 at 18:10 (277 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I still have to call

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I have a NIB Mini one as well as a 20+ yr old regular size.

 


Post# 365314 , Reply# 26   1/19/2017 at 04:43 (276 days old) by man114 (Buffalo NY)        

Got one about 4 years ago and never used it, unboxed it last night to see if it was recalled which if was. I'd return it if under warranty but it's a pain, it's their fault I'd rather just chuck the old blade.

Post# 365485 , Reply# 27   1/22/2017 at 07:29 (273 days old) by CajunVac (St. Martinville, LA)        
Receipt of Replacement Blade

I followed the directions on the website.

I received an email confirming receipt of my claim within 24 hrs.

Within two days I received another email telling me I would be receiving a replacement blade.

I received the replacement blade within 10 days. The new blade lacks the "propeller tips" the old blade had. I find no difference in performance with the new blade and is closer in shape to the original blades of the Robot/Coupe who made the first food processors.

Conair/Cuisinart does not want the old blade back and asks that you place the blade in the cardboard for safe disposal so that no one is injured handling you trash containing the blade.

If one has filed a claim, you should get an email to acknowledge receipt, there is a number to call if you need assistance at the recall website.

You all know that the US Mail service is not as good as it used to be. I am not sure about where you live but there cases of employees not completing deliveries. If you have received your replacement blade and Conair is saying it was sent, then you need to file a claim with the US Post Office. Now how promptly this is handled is really up in the air That is a bureaucracy I don't even want to discuss. Filing claims of damages on insured parcels/packages is very frustrating! Will not vent here about the agony experienced.





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