Thread Number: 25391
Example of Rainbow Service After the Sale 		[Down to Last]

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Post# 285404   6/19/2014 at 14:56 (3,598 days old) by williamr1248 (USA)        

I had to call today to order a replacement sponge for my Rainbow wet floor cleaning set up. I have had and used the sponge at least 2 times a week for over 2 years. To my surprise it was still under warranty.
I love the Rainjet and have posted pictures in the past of how easy it is to use.I much prefer it to machines designed for just that purpose because of the nozzle design and flip-over action to the squeegee side. There is no set up involved. All you do is exchange the lower wand with the Rainjet and off you go. It uses much less water that the other special designed machines. No clean up either. Just pick up a little hot water and it cleans the hose and wands and the floor is dry almost instantly.
Ken Bashford is the Rainbow King and has really taken care of me AFTER the sale.

Post# 285619 , Reply# 1   6/20/2014 at 21:53 (3,597 days old) by man114 (Buffalo NY)        

All about the dealer. Plain and simple. Our local seller does awesome in service as I've said before. The RainJet is an awesome tool. Pick up a debate what is better, that or the MiniJet. The MiniJet is so convenient for those wishing to clean small spots or on stairs. It is so simple to set up compared to standalone machines.

Post# 285632 , Reply# 2   6/21/2014 at 05:03 (3,597 days old) by williamr1248 (USA)        
Rainbow Service after the Sale

 Eric,
I can add to my story about the sponge. Last year when I broke the hose connect spring, my Rainbow dealer (Ken Bashford in Texas) sent me a new hose end at no cost.
I was not sure how to do the replacement, so I took it to my local Indianapolis Rainbow dealer and he replaced it for me at no charge and no questions asked as to where or when I purchased my Rainbow.


Post# 285636 , Reply# 3   6/21/2014 at 09:51 (3,597 days old) by luxlife (Under a Pecan Tree)        
Super great guy in Austin!

 When I decided to order the new and improved power nozzle for my E2 Onyx, Ken took the old one back as a trade in. I've NEVER had that happen to me with a direct sale dealer.

WilliamR, you just reminded me of something with your comment no questions asked about when or where purchased. I remember Electrolux dealers always wanted to know where my machine came from whenever I went in to buy a part. I used to just tell them that I bought it at a garage sale just to get them off my back.

Post# 285773 , Reply# 4   6/22/2014 at 07:51 (3,596 days old) by eluxca ()        

I have no doubt that my Rainbow rep would quickly and happily repair my new Rainbow. Darrell Sammons in Knoxville, TN is worth a call if you're in the market. He prices the machines very fairly, and is just a nice guy.

Luxlife, I know what you mean about Electrolux. Thankfully, they don't give you the third degree now, but they used to back in the Renaissance days. The cord winder went south on my Renney and needed replacement under warranty. The company rep must have moved into the vacuum industry from the FBI...

Post# 286117 , Reply# 5   6/24/2014 at 22:49 (3,593 days old) by man114 (Buffalo NY)        

I think the economy has weeded out a lot of the more fly by night door to door dealers of any brand.

Given the long life and warranty of a Rainbow you can't really fault the possibility of a customer moving. Plus a lot of buyers are repeat customers who want a newer model down the road, they buy fragrances, accessories, have service at some point etc.

I did a trade up demo for a lady who was a college teacher a few months ago and she was on a limited timeframe she had a very she had always wanted a Rainbow, her husband had made her buy a Kirby, so when he passed away she bought her Rainbow think it was an E Series single speed. It was pretty well cared for, not really in need of service at that point, maybe the most basic. So I explained the trade up promos and said she really only needed a separator nut since it had been partly stripped at some point when it was removed for cleaning. She liked the new model features vs. the cost of the service, so I told her if it looks like it needs service in the future do the trade up then, at least you know now. So she said she'll trade it in and get the new one for the features in a year or two, but I made sure she at least ordered the separator nut. She called the office, said it was so helpful to know how friendly the service was, how we fit the limited time frame. She will be the repeat customer and that spreads the good word that there is no pressure.

Post# 286119 , Reply# 6   6/24/2014 at 23:04 (3,593 days old) by marks_here (_._)        

marks_here's profile picture
When I lived in Nashville the Rainbow distributor in Mt. Juliet was always great with me. If they weren't busy they let me go back where the repairs were done so I could sit & chat. Very reasonable prices & even better on used parts too. No high pressure either. I asked them do they ever get any irate customers they said no so that tells you what kind of company they are. Mark D.


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