Thread Number: 7592
Dyson Accessories On-Line |
[Down to Last] |
Post# 83710 , Reply# 1   11/9/2009 at 19:32 (5,253 days old) by vintagehoover ()   |   | |
Checkrate/Likes
 
     
After you placed the order, did you receive an order confirmation email with an estimated date of dispatch/delivery on it? |
Post# 83829 , Reply# 7   11/11/2009 at 07:36 (5,252 days old) by vinvac (Dubuque IA)   |   | |
Checkrate/Likes
 
     
Just my two cents worth here, but poor customer service and follow through are a sign of the times. Unless you are dealing with a small locally owned company, it is hard to get someone to follow thru or pick up the phone. The computer doesn't help matters, as many times orders like the one you are talking about are computer generated and someone may or may not look at a report that indicates a back order, they assume the program will take care of it. Secondly, if the company doesn't pay well, the person on the phone is probably just wanting to put in the 4 hours they have to work that day...(most larger companies are trying to do away with full time employees and benefits) so they can get to their second job. It truly is sad. Not sure if this is the case for Dyson...but it is for many. Morgan |
Post# 83838 , Reply# 10   11/11/2009 at 08:58 (5,251 days old) by vintagehoover ()   |   | |
Checkrate/Likes
 
     
See pic I posted above! |
Post# 84073 , Reply# 13   11/15/2009 at 11:09 (5,247 days old) by vintagehoover ()   |   | |
Checkrate/Likes
 
     
Hi Rob - glad to hear about this. Backs up what I was saying about Dyson being committed to good customer service! Which free tool did you choose? I'd go for whichever one was the most expensive to buy!! |