FilterQueen Recall

HMI Industries Recalls Floor Cleaners Due to Burn Hazard
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of Product: “Majestic 360” Floor Cleaners

Units: About 44,000

Manufacturer: HMI Industries Inc., of Strongsville, Ohio

Hazard: The recalled cleaners’ wiring can overheat, causing electrical arcing and melting. This poses a burn hazard to consumers.

Incidents/Injuries: HMI has received 40 reports of overheating and damage to carpets. No injuries have been reported.

Description: The recalled floor cleaner is a black-colored, canister-style vacuum with a powered floor tool. The words “Majestic 360” and “FILTERQUEEN” are printed on a label located on the unit.

Sold through: Independent distributors nationwide from September 2004 through August 2006 for about $1800.

Manufactured in: United States

Remedy: Consumers should stop using the recalled floor cleaners immediately and contact the firm to arrange for a free repair at an authorized repair center.

Consumer Contact: For additional information, contact HMI Industries at (800) 566-5606 between 9 a.m. to 5 p.m. ET Monday through Friday, or visit the firm’s Web site at www.Filterqueen.com...

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Post# 71339 6/6/2009 at 10:50 (5,436 days old) by vacfanatic (Omaha, NE)
Checkrate/Likes HMI Industries Recalls Floor Cleaners Due to Burn Hazard WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. Name of Product: “Majestic 360” Floor Cleaners Units: About 44,000 Manufacturer: HMI Industries Inc., of Strongsville, Ohio Hazard: The recalled cleaners’ wiring can overheat, causing electrical arcing and melting. This poses a burn hazard to consumers. Incidents/Injuries: HMI has received 40 reports of overheating and damage to carpets. No injuries have been reported. Description: The recalled floor cleaner is a black-colored, canister-style vacuum with a powered floor tool. The words “Majestic 360” and “FILTERQUEEN” are printed on a label located on the unit. Sold through: Independent distributors nationwide from September 2004 through August 2006 for about $1800. Manufactured in: United States Remedy: Consumers should stop using the recalled floor cleaners immediately and contact the firm to arrange for a free repair at an authorized repair center. Consumer Contact: For additional information, contact HMI Industries at (800) 566-5606 between 9 a.m. to 5 p.m. ET Monday through Friday, or visit the firm’s Web site at www.Filterqueen.com... CLICK HERE TO GO TO vacfanatic's LINK

Post# 71347 , Reply# 1 6/6/2009 at 11:49 (5,436 days old) by lux1521 ()
Checkrate/Likes I wonder if this is a power nozzle issues or a canister issue. Does this model have the lighted PN that Royal used in the 90s, or is this the new style PN? Regardless, the whole situation is just too bad.

Post# 71612 , Reply# 2 6/8/2009 at 13:43 (5,434 days old) by ridgidvac ()
Checkrate/Likes looks like its only the FQs with the 360 style PN but not sure. I hope my brown K31X & K88 PN are fine.

Post# 71865 , Reply# 3 6/10/2009 at 17:46 (5,431 days old) by pr-21 (Middletown, OH)
Checkrate/Likes *update* Hi, I have one of the Majestic 360 Filterqueens that are recalled. I talked with Health Mor and the problem is with the hose, wand and power nozzle. I need to send in my power nozzle and hose. They don't want the wand and will send me a new wand when they fix my power nozzle and hose. Now my delima is this. I bought my Filter queen off of Ebay so I am not covered under warranty but they will repair it and send it back for a fee. I opted to go back to the old style power nozzle, wand, and attachments that are still being manufactured, as I didn't particularly like the new style anyway. They did give me a discount of about $80.00. My total bill was around $459.00 with shipping and tax. I live in Ohio. I know this sounds like sour grapes, but this is the last time I buy a Brand New In The Box Major Brand off of Ebay. I will stick to my local distributors..... Bud Bud

Post# 71868 , Reply# 4 6/10/2009 at 17:56 (5,431 days old) by lux1521 ()
Checkrate/Likes I think you probably could have bought a used hose and PN for less than half of what Filter Queen charged you. You might have to look around for a while, but one would have tuned up eventually. In general I suspect that you would still end up spending less, even with the $459 for repairs when you buy on ebay. At the end of the day, thats got to be the most expensive PN on the planet. Its just stunning, especially considering that its not all that special in the design department, at least to my knowledge.

Post# 71877 , Reply# 5 6/10/2009 at 19:54 (5,431 days old) by ridgidvac ()
Checkrate/Likes I'm buying a 360 FQ (canister only) from eBay but I'm getting the strait suction tools (non-powered rug nozzle, floor brush, 2 curved wands) b/c I have no carpet 2 vacuum with a PN.