Thread Number: 44118
/ Tag: Brand New Vacuum Cleaners
Why Tacony SUCKS nowadays. |
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Post# 459468 , Reply# 4   1/14/2023 at 17:52 by Ilovehoovers (England)   |   | |
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Post# 459472 , Reply# 5   1/14/2023 at 18:49 by wstonehockertv (North Carolina)   |   | |
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With how Tacony is these days, it makes me appreciate the TTi-era Hoovers. |
Post# 459481 , Reply# 6   1/15/2023 at 01:42 by panasonicvac (Northern Utah)   |   | |
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I agree with SQ here, it's all about marketing and cost savings. Lets face it, the R20 models are getting outdated nowadays. If Tacony kept selling those machines today and not come out with the R25 series, they would've been on a decline. Think about why Scott & Fetzer sold off Kirby in the first place, or think about why Kirby is now being sold online and at retailers including vacuum shops. Kirby is getting beat by other brands that offer features Kirby cannot compete against like on-board hoses and attachments, lifetime belt, swivel neck, etc. This is not just Tacony that's doing this but almost with every other vacuum company, I said almost because the rest like Kirby are still using older technology. So Tacony definitely got some things right with the R25 over the R20. Bags are alot better and cleaner to change out, the brushroll shut off feature is more reliable, and their front wheels are more maneuverable like the Miele S7/U1. That's what most consumers would want over the R20 models. As for R25 being made overseas, yeah it's a shame that we ended up losing more local workers and support. However though, if the R25 was assembled here, they would've costed almost TWICE as much. I cannot blame Tacony for that part. Overall, they're not bad machines. I actually like them to be quite honest here, same goes for the Simplicity Allergy. I definitely would buy one. Though I'm more old school like some of us, Tacony still makes the Titan T4000.2/TC6000.2 which is similar to an R20. I'd rather buy the T4000.2 over any R25. They also sell those old school machines commercially in other brands like CleanMax, Powr-Flite, Tornado, and Nobles. Actually if you want a bypass upright that's dual motor like the R25 but old school like the R20, the Nobles V-DMU-14 offers the best of both worlds. But neither of those machines would be my first choice to buy from Tacony today. If I wanted to buy a Tacony vacuum today, it'd be a central vac which FYI they are NOT made in china. Power units are made in Canada, the hose is made in Mexico, and the powerheads are assembled here just like the Supralites and the tandem air uprights.
www.nobles.com/en_ca/1/ma... |
Post# 459526 , Reply# 7   1/17/2023 at 11:16 by dysonman1 (the county)   |   | |
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My vacuum shop is 8 miles from the Tacony factory. I do not carry Riccar, although I've been approached by their rep. who just doesn't understand why I won't. I started carrying Air-Way upright, which I like, because I don't have to enrich Tacony. I trade in Riccar and Simplicity machines almost on a daily basis due to parts unavailability. Steel City is my supplier and if they don't carry a Tacony filter, then it's obsolete for the customer. Tacony makes it very difficult for the small vac shop to repair their machines because they don't release all their parts to the trade, only some. I regret having wasted ten years of my life at the factory working for them.
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Post# 459529 , Reply# 8   1/17/2023 at 14:52 by panasonicvac (Northern Utah)   |   | |
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The vac shops I worked at before had but still today carry parts for Tacony and they are Tacony dealers. Also there's more than one place or supplier to get parts at like vacpartswarehouse. I like the Air-Way uprights, they're basically rebranded Evolution machines. But I prefer the Tacony versions better. If I had to get something else other than a Tacony, the Cirrus variants is what I'd get and they're made by the same company who makes the Air-Ways. I like the CR99 model the best. Dual fan motor, better HEPA filter, and the clutch is much nicer.
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Post# 459599 , Reply# 9   1/19/2023 at 20:42 by mark40511 (Lexington, KY)   |   | |
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I love the Cirrus CR-79 I have... but it's so confusing because there are so many brands that look so similar...At one point, I thought Cirrus was Tacony...
I love the design of mine...it's around 4 years old and although I've taken great care of it...the motor will sometimes sound a bit OFF to me (almost like a slightly higher pitch with some vibration) but as it warms up from use, that goes away and it sounds normal...It's certainly nothing that I've done...I don't abuse vacuums or anything I own.. |
Post# 459752 , Reply# 11   1/25/2023 at 20:05 by panasonicvac (Northern Utah)   |   | |
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Look what I picked up today from the thrift store:) This is actually the CR89 model, the predecessor of the CR99 but without the turbo brush which I personally don't care about anyways. It's also the successor of the CR88 but without the quick draw telescoping wand which I also personally don't care about either. Again, I like these machines the best from ESSCO. It's a very nice vacuum, my old local vacuum store sold a ton of them. But I still prefer the Tacony machines better. I wished they hadn't cheapened the hoses on these nowadays, I don't like that they're clear. I wouldn't have a problem paying more of staying the way the hoses were before like on mine.
Regarding vacuums nowadays, I'd agree that most of them just aren't what they used to be anymore. At least as far as build quality goes. I say most because there are some companies like Sebo that's actually improved their vacuums even better than before. My other local vacuum store, they used to sell Sebo before a while ago but recently they went back to selling them again because the newer versions were proven to have zero problems.
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Post# 459772 , Reply# 12   1/26/2023 at 12:13 by mark40511 (Lexington, KY)   |   | |
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When I bought my CR-79 over 4 years ago...brand new.... the price was like $340 or something like that...and the CR99 was in the $400s. Now, that SAME vacuum is in the $500's and the CR-99 is in the $600's... Crazy..
I like that the operating costs of these are not that high at all. The HEPA filter is inexpensive as are the HEPA bags, belts, and motor filter.. |
Post# 459778 , Reply# 13   1/26/2023 at 14:53 by panasonicvac (Northern Utah)   |   | |
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I think part of the reason why they've gotten more pricier is not just because of inflation but they've also updated the warranty as well. Both the CR79 and the CR99 originally had a two year warranty but now they both offer a 5 year warranty. I'm sure prices would change again if a company leases those machines and rebranded them like say Sharp for example if they ever returned to the North American vacuum cleaner market, they may possibly make a comeback someday from what I was told by Sharp. I do agree about the prices to maintain these machines, they are so cheap to run and it's one of the reasons why I'd recommend a Cirrus over a Tacony product.
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Post# 459801 , Reply# 14   1/26/2023 at 21:10 by mark40511 (Lexington, KY)   |   | |
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Gotctha..
I never noticed the extended the warranty I'm always eyeing some Tacony products too... I know some people don't like them but I like some of the designs.. Back when I bought mine I was watching youtube videos.. a few vacuum shops on youtube were selling it and showing it. Also they would have this aftermarket extension kit that comes with it...(which I use the hell out of, by the way)... but they would always connect the hose to the PORT on the back of the hose... I tried that and the suction was horrible through the hose...but, if I took out the wand and connected the wand to the hose, the suction through the extension hose was excellent. I never use the on board tools.. Needless to say, the Cirrus hose itself doesn't get a lot of stretching and abuse.... but it does make a higher pitched noise when I connect the hose...as most vacuums would because you're restricting some airflow...but I can't imagine that would be othering the motor much... |
Post# 459843 , Reply# 15   1/29/2023 at 13:22 by panasonicvac (Northern Utah)   |   | |
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Personally, I love Tacony. I'll admit to say that they aren't the same they used to be 10 years ago but I'd still recommend them. I can't say however that I'd prefer a Tacony machine over a Cirrus anyday, no. There are some Tacony machines that I personally would pick a Cirrus hands down. Example would be this Simplicity 7 Series or 7350 where it's VERY similar to the Cirrus CR78. Even though the Simplicity had a longer warranty, it was made in the USA, and that it cleans better, I still would buy or use the Cirrus over the Simplicity. I like that it was cheaper, the clutch is nicer, and it just feels much better in my hands because it uses the Panasonic wheel design. Plus I could still get all the parts for it today, they quit making that 7350 a long time ago which was a real shame because that's my all time favorite vacuum from Tacony.
Regarding the hoses. I remember when I used to vacuum my neighbor's house with one of their two Simplicity 7350s' they have or had at the time, one of them had a genuine extension hose to fit in the back inlet port and it too wasn't very good either. Because it didn't seal all the way through where there was still suction coming in from the main hose. So instead I just connected the extension hose through the main hose and it was ALOT better. The only vacuums I've experienced that didn't had a problem with connecting the hoses to the back inlet ports were the Panasonics regardless if it was a genuine or an aftermarket extension hose. One of the other reasons why the back inlet port is there in the first place so that you can easily unclog it if larger objects made it through the hose but not into the bag.
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Post# 459848 , Reply# 16   1/29/2023 at 14:44 by mark40511 (Lexington, KY)   |   | |
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On that last pic of the cirrus... where's the wand? It looks like the wand was taken off the hose... but on mine there's like a wand holder area that's missing too... it looks like this must be a different model... Looking at that... that would actually totally work for me as well because I don't really need the wand itself...just the hose to pull out and connect the extension hose to. That's the reason I didn't get the blue model... because I don't need a turbo brush and I would rarely ever use low speed.. I want full power all the time....I definitely don't want a vacuum where the brushroll keeps spinning...It takes me forever to fill a bag even remotely to the point it needs changing...I think a pack of 6 bags lasts me 2 years...
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Post# 459849 , Reply# 17   1/29/2023 at 15:28 by panasonicvac (Northern Utah)   |   | |
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It's a different model. That's the CR78, not the CR79. Instead the CR78 offered a plastic telescoping wand that extends out twice which I much prefer over the quick draw aluminum telescoping wand. The CR89 that I picked up recently above didn't come with a turbo brush which again I don't personally care about. The only thing I wished both the CR78 and the CR79 had that the blue ones do have is the twin fan motor. I also don't personally care for the variable speed controller on the blue ones, however I've never seen one fail.
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Post# 459853 , Reply# 18   1/30/2023 at 01:12 by mark40511 (Lexington, KY)   |   | |
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Post# 459862 , Reply# 20   1/30/2023 at 10:37 by electromatik (Taylorsville, North Carolina, U.S.A.)   |   | |
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To be fair, a vacuum that only costs $200 dollars and lasts for 10 years is a good deal. If you want longer lasting machines, you got to pay for it. |
Post# 459875 , Reply# 21   1/30/2023 at 15:32 by panasonicvac (Northern Utah)   |   | |
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As a matter of fact, yes. The Koblenz U-900 still uses that design today. Much more simpler but I'd still buy the Cirrus CR99 over the Koblenz. And Tacony also still uses a similar design on their CleanMax CMP-3T which I much prefer over the Koblenz U-900. Cheaper, uses rubber wheels, it has a twin fan motor with an extra year of motor warranty, and a pressure gauge like what Panasonic had used before if there was ever a clog.
Regarding to the last post. I agree that the more you buy on a vacuum cleaner, the longer it'll last usually. That's why if I were to buy a vacuum cleaner today, at least as far as single motor uprights go, I would buy not a Tacony or a Cirrus but rather a Sebo X Series (preferably this bright green X4 if they still made them) which is one of the more expensive vacuums. I've been very impressed with them over the last few years. I used to think they weren't as reliable because they use circuit boards and heard that they've had issues with them. But no I was wrong, they last longer than I realized especially in the commercial market and it's really rare to see them have problems. They're so reliable that they could even outlast a Kirby or a Aerus Electrolux today. And again they make their vacuums even better than they've ever had been before. I know one of my Kenmores that's made by Sebo has a issue with the circuitry but that's because it was very heavily abused when I first got it. However if I completely rebuild it with all the new and upgraded parts, it'd last longer than previously. That's why I think they were the best Kenmores ever sold. |
Post# 459878 , Reply# 22   1/30/2023 at 16:09 by mark40511 (Lexington, KY)   |   | |
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Oh yea... I've always eyed Sebo.. I LOVE their vacuums and have always wanted one SOO bad...I know you get what you pay for... My Gold 2 speed rainbow from 2006 will outlive me I'm sure.
About the Cirrus..My first thought was when I saw that (CR88) was the wand looked like it was totally taken out of the equation...so you had just the short hose connecting at the bottom which = less length and possibly a little more airflow at the nozzle... Just a guess... Maybe not enough to make that much of a difference.. On that cleanmax... just curious, does it have a clutch to turn off brush roll? |
Post# 459883 , Reply# 23   1/30/2023 at 17:04 by panasonicvac (Northern Utah)   |   | |
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The CleanMax doesn't have a clutch, same with the U-900 since they're both commercial models.
The CR88 you've mentioned which I'm assuming you meant the CR78, that's the blue one I've talked about earlier which came out before the CR89 and the CR99. It also doesn't have that quick draw aluminum telescoping wand but it does however have a little bit more of hose length unlike the CR78 where it would wrap up just right where the bottom cord hook should be. And if you notice, the cord is wrapped on the side instead of the back. I also would've liked this one more than either the CR89 or the CR99 |
Post# 459892 , Reply# 25   1/31/2023 at 02:22 by mark40511 (Lexington, KY)   |   | |
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No brushroll shut off... that's exactly what I do... Use an afterrmarket extension hose with its tools to do above floor hard floor. I never turn the brush roll off and go over hard floor with the nozzle
Just yesterday I cleaned 3 rooms in my house and spent 2 to 3 hours top to bottom using extension hose and tools... I can't imagine it would be good for the vacuum to be constantly spinning the brush while it just sits there in the same spot.. It just seems like unnecessary wear/tear moving parts. You were right... I got the model # wrong. |
Post# 459913 , Reply# 26   1/31/2023 at 15:24 by panasonicvac (Northern Utah)   |   | |
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Personally, I'd rather have a vacuum that would shut the brushroll off whenever I'd vacuum bare floors and use the attachments. That's why the Lindhaus HealthCare Pro is my first overall choice if I wanted to buy a new upright vacuum today. I've used vacuums before where I'd use the hose while the brushroll is still spinning, and I'd see dust spit out of the brushroll. Plus if not careful, you could either accidently tangle up the brusholl from lets say a fishing line while you're busy using the hose without noticing. I think that happened to me once before. Or you can cause a burn mark on the carpet if the brushroll stayed on the same spot for very long. Overall, it's ideal to have a secondary vacuum like a canister where it'd be much more suited for vacuuming barefloors and using the attachments if your other vacuum can't shut the brusholl off. That was one of the reasons why my aunt got a central vac because her old Hoover Concept Two can't do bare floors and it didn't had a hose or attachments other than the Hoover Help Mate which is not very powerful, same with her Dirt Devil Ultra hand vac that had a hose on-board. Also that same neighbor with those two Simplicity 7350 uprights I was telling about earlier, they also have or had a couple of Eureka Mighty Mite canisters that I had used to vacuum their barefloors with because I was concerned about accidently tipping the Simplicity over while using the extension hose.
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Post# 459917 , Reply# 28   1/31/2023 at 18:41 by panasonicvac (Northern Utah)   |   | |
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Actually their X7 and X8 models now have a headlight.
www.sebo.us/upright-vacuu... And so does Lindhaus as well. |
Post# 459921 , Reply# 29   2/1/2023 at 04:19 by mark40511 (Lexington, KY)   |   | |
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I never felt like I needed or ever used the headlight on a vacuum..Personally, I would totally live without one...although, I think it's a cool feature..
I was looking at the Sebo's just now ... My God, the bags and filters are outrageously priced.. The actual vacuums - the G4 and Felix are under $1000... do the brush rolls turn off on those? evacuumstore.com/p-12108-sebo-es... |
Post# 459955 , Reply# 30   2/1/2023 at 19:28 by panasonicvac (Northern Utah)   |   | |
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Only the Felix turns off the brushroll either manually, when the handle is up, or when you use the hose. The G4 doesn't do any of those just like the X Series. There are aftermarket bags and filters you can get that work almost just as well as the genuine ones. And I agree with you on the headlights, they're cool to have as well but I don't usually need them unless I was like vacuuming under the bed with them. However I've got flashlights that shine much brighter. The only feature I know for sure I wouldn't ever use would be the Boost feature on the X4 and X7. It just eliminates the purpose of Sebo's automatic height adjuster. Most people wish(ed) they'd dig deeper into the carpet but that's what the G1 and G4 are for in the first place because they use a manual height adjuster. And I honestly couldn't find a cleaning difference between having versus not having the Boost feature on so it's really just another thing that can wear out on a vacuum.
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Post# 459967 , Reply# 31   2/2/2023 at 09:04 by mark40511 (Lexington, KY)   |   | |
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Gotcha..
So get this... You remember earlier when I was saying my Cirrus would sometimes make a funny noise that I can't explain?... it's almost like a vibrating noise.. Say you're carpet vacuuming and you move the handle up and down as you push, sometimes moving the handle up and down can cause it to sound worse. I thought for sure something was going on with the motor... which is really weird as good of care as I've taken of it..Well, on the back where the tools store on board, the crevice tool wasn't popped all the way in.... Are you serious? I think that was the vibrating noise I would hear off and on.. (LOL) The sound it created did NOT sound healthy at all... I can't be sure that that was the noise I was hearing...but just checking briefly I think that was it.. You know the motor protection carbon filter? the filter below the bag...Should I be changing that? It's never dirty and the bag chamber stays spotless so I'm not sure why that would need to be replaced.. so far in 4 years I've only changed the HEPA filter twice and obviously the bags themselves and 2 belts. I'm so relieved that hopefully nothing is wrong with the motor because I really do love this vacuum.. Though I would definitely take a Sebo over it any day (at least a model where the brush roll turns off) |
Post# 459969 , Reply# 32   2/2/2023 at 10:27 by mark40511 (Lexington, KY)   |   | |
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Post# 460005 , Reply# 33   2/3/2023 at 02:00 by panasonicvac (Northern Utah)   |   | |
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When was the last time the brushroll was serviced? They should be checked and serviced daily like every year. Also, I'd recommend to replace the pre filter. It may not look dirty with a naked eye but if you looked through a microscope, whatever dust that didn't get trapped in the bag made it on the filter since the bags definitely don't trap 100% of everything. But it's inexpensive to replace. I wish the pre filter was electrostatic, that was another thing I did liked better on the Simplicity 7350. I can take that pre filter out, put it in a mesh laundry bag, wash it in the washing machine with liquid Tide HE original and Spray n Wash, and let it air dry. I can also do that with the motor sound suppressor and exhaust filter as well. Much better than washing them out by hand. In fact, I mostly wash my vacuum bags and filters in the washing machine which I honestly think is the best way to clean them out completely without having to buy brand new ones.
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Post# 460008 , Reply# 34   2/3/2023 at 06:55 by mark40511 (Lexington, KY)   |   | |
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If by serviced you mean belt changed, clean brush roll, the brush roll housing, etc...several times... but the brush roll itself..just wiped it down... I just have a small house with wall to wall berber.
As for the motor filter... I take it out and slowly vacuum it (just in case) even though I can't see a trace of dust anywhere in the bag chamber with a flashlight. So I just assumed it only needed to be changed if there was a bag failure or something.. I wonder if you could just buy a cut to fit electrostatic filter and use that? |
Post# 460032 , Reply# 35   2/3/2023 at 18:20 by panasonicvac (Northern Utah)   |   | |
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I like opening up the brushroll and check to make sure that it's clean on the inside, I've took apart lots of metal brushrolls and found a bunch of dust on the inside. Also I check to make sure that the bearings are good. And I check to make sure that it's not bent which can cause it to sound nosier. If you don't want to replace the pre filter and keep it for as long as you can, I'd rinse it out by hand under cold tap water and air dry it out. I would not wash it in the washing machine. You can buy a electrostatic filter and custom fit it in your Cirrus but I'd wait to do so until your warranty expires.
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Post# 460043 , Reply# 36   2/4/2023 at 09:58 by electromatik (Taylorsville, North Carolina, U.S.A.)   |   | |
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Nice. I had not looked at their models in a while so I was surprised by the headlight. However, I like canisters with power nozzles and their canisters still don't have them. Maybe someday they will. |
Post# 460044 , Reply# 37   2/4/2023 at 10:49 by mark40511 (Lexington, KY)   |   | |
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Post# 460049 , Reply# 38   2/4/2023 at 13:10 by panasonicvac (Northern Utah)   |   | |
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So far, no. But they're pretty similar to taking apart a Simplicity brushroll. There's definitely a video of one on YouTube. Usually what I'd of do if I was taking apart something new that I haven't done before is by looking at a parts diagram, like figuring out a puzzle. This is a Cirrus brushroll for the clutched models.
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Post# 460050 , Reply# 39   2/4/2023 at 13:22 by panasonicvac (Northern Utah)   |   | |
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Post# 460051 , Reply# 40   2/4/2023 at 15:44 by mark40511 (Lexington, KY)   |   | |
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Thanks @ panasonicvac
That actually looks identical to me..just watching the video.. Yea - it's pretty crazy that some of the Sebo's don't have headlights. That would totally NOT matter to me but I can see why some people would want it.. For me, when I'm cleaning under beds, dressers...there's really NOT traffic under there..just dust can slowly settle there on top of the carpet... so I always just use the suction only floor brush and run it underneath to get the dust off that settled on the carpet... I feel like you don't need a brush roll for things like that.. |
Post# 460053 , Reply# 41   2/4/2023 at 17:46 by panasonicvac (Northern Utah)   |   | |
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The main reason why Sebo and Lindhaus didn't had headlights on in the first place was because they were originally designed and used for commercial applications where it was totally unnecessary to have since commercial places have bright enough lights to shine. And even their commercial models still don't have them because of the same reason.
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Post# 460065 , Reply# 42   2/5/2023 at 13:25 by mark40511 (Lexington, KY)   |   | |
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Question: Take the Sebo Felix, for example..The wrap around filter (I'm not sure the proper name for it) I guess the exhaust filter that has different designs... OMG. $43.99!!! And a pack of bags are like $35..If a filter box lasted 5 years it wouldn't be so bad. In my house it probably would because I'm always cleaning over clean...it takes me FOREVER to fill a bag.
I remember you said there are aftermarket ones but just browsing around, I only see genuine everything. I've always wanted a Felix until I saw those prices.. How long are those wrap around exhaust filters supposed to last anyway? For those prices, I could get 3 packs of Cirrus HEPA bags, 3 or 4 HEPA filters, 2 or 3 packs of belts...and 2 or 3 motor filters. I know anything Sebo is quality made and I know there products are great...but dang....those prices! |
Post# 460072 , Reply# 43   2/5/2023 at 21:39 by panasonicvac (Northern Utah)   |   | |
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Yes there are generic bags available for the Felix, Think Crucial is one example. The filters are recommended to be changed after going through 10-20 bags depending on how dirty your house would get, I'd say no more than 20. You can rinse the filters out if you wanted to because it definitely wouldn't hurt them, but they're not going to get cleaned completely.
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Post# 460225 , Reply# 44   2/12/2023 at 00:24 by mark40511 (Lexington, KY)   |   | |
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Doing some searching around earlier when I was bored (out of curiosity) I wanted to see if I could find the Cirrus vacuums on any site for a different price than the regular $559 for the CR79 and $659 for the CR99 (sometimes even higher).. I was shocked to see Ajmadison.com (a huge appliance site that I have visited many times) sells the Cirrus Vacuums but the CR79 is $459 and the CR99 is $559. So $100 cheaper that most places...
I'm still shocked the vacuum noise I was experiencing the past few months was a loose onboard tool not pushed all the way in...the past few times I've used it it's smooth as silk sounding.. CLICK HERE TO GO TO mark40511's LINK |
Post# 460227 , Reply# 45   2/12/2023 at 01:58 by panasonicvac (Northern Utah)   |   | |
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Post# 460314 , Reply# 47   2/14/2023 at 21:57 by mark40511 (Lexington, KY)   |   | |
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Post# 460330 , Reply# 48   2/15/2023 at 16:41 by panasonicvac (Northern Utah)   |   | |
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Yes you can use the premium parquet bare floor brush on the Dart as well, however it is not included with the Dart unlike the Felix so you'd have to buy one separately. The other differences between the Dart and the Felix is that the Felix offers more features the Dart doesn't have like the variable speed controller, the brushroll shuts off when you take the hose out, it has a swivel neck, and the handle can adjust but it is more expensive than the Dart. If you buy the Felix in the black Onyx color, you'd get an extension hose, a turbo brush, a 24" crevice tool along with a adapter that'd fit, and a longer warranty but it is even more expensive than the other two. The only things that I don't personally care about the Felix is the premium parquet bare floor brush and the turbo brush, I know I've used better. I think the Felix is an excellent vacuum, no doubt about it. Is it the best upright on the market? In my opinion, no. Is it also the best upright Sebo has ever sold? I'd say no as well. In my opinion I think the best upright that Sebo has ever sold would be both the 370 Electronic and the 370 Comfort that they discontinued. I liked them more because they were built better, they were cheaper to maintain because the filters were inexpensive to clean and/or replace, they were more maneuverable to use on bare floors, less hair got tangled on the brushroll, and they had more horse power from their twin fan Domel suction motor.
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Post# 460409 , Reply# 50   2/17/2023 at 16:56 by panasonicvac (Northern Utah)   |   | |
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You should order the one with all the extra features that would come with it. If for whatever reason your dealer refuses to get one for you, then you can buy online from Sebo and register the warranty through your dealer. This would be my recommendation. If you have mostly carpets, then I'd recommend the Felix. But if you have mostly bare floors, then I'd recommend the E3.
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