Thread Number: 43586  /  Tag: Brand New Vacuum Cleaners
Has Miele changed hands?
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Post# 455162   7/24/2022 at 16:58 (496 days old) by Mieles5380leo (Virginia)        

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Iíve noticed within the last couple of years since Miele changed their naming system from ďSĒ models to complete, compact, classic ďcĒ models that they have not been themselves so to speak. I hated the naming system then as I do now but they began making some machines in China and brought back old model styles such as the S4 and S5 as the compact c1 and complete c2. They have always been big about being made in Germany so that was quite surprising. The warrantyís on the Mieleís have dropped off significantly being 1, 2, or 3 year warrantyís. You can spend $749 on a classic c1 cat and dog and get a super short cord and a 1 year warranty. The prices have also increased significantly and they have canceled many models recently. The S8 (or complete C3) Kona, Alize, and Soft Carpet models have been removed from Mieleís website, the S6 (or compact C2) electro+ is also gone leaving no more of the S6 body styles in production. The final thing Iíve noticed is their movement into bagless vacuums and less than impressive ones at that. The new boost CX1 is really a low quality machine and sounds the motor sounds chinsy which is unlike Miele. If you look in the boost CX1 manual under the warranty section it doesnít even list what the warranty period is for that series. I assume 3 years based on the fact the blizzards are 3 years but nothing specifically says which is another thing Iíve noticed about Miele is the warranty length is very hush hush and not in the specifications online but only buried in the pdf manual. Has anyone heard about them being bought by the Chinese or something? What is happening with Miele?

Post# 455163 , Reply# 1   7/24/2022 at 17:20 (496 days old) by wstonehockertv (North Carolina)        

I'll give credit to Miele, their Chinese products was made with complete supervision.

Post# 455166 , Reply# 2   7/24/2022 at 18:25 (496 days old) by Mieles5380leo (Virginia)        

mieles5380leo's profile picture
That is true, it is one of the best Chinese products made so I wasnít too worried back when they did that, but some of the decisions being made now and models like the boost CX1 series concern me.

Post# 455169 , Reply# 3   7/24/2022 at 19:27 (496 days old) by Tseg (World Traveller)        

Maybe this is is why vacuum ďcollectingĒ existsÖ tried and true vacuum styles we have warmed up to most of our lives get put to pasture by the manufacturer for one reason or another. Luckily I have a broad assortment of prior generation Miele machines that I hope perform well for decades before needing serviced.

Post# 455172 , Reply# 4   7/24/2022 at 20:49 (496 days old) by Lotsofkirbys (Oklahoma)        
No, they haven't changed hands...

lotsofkirbys's profile picture
They are still jointly owned by the Miele and Zinkann families, as they have been for the last 123 years. Though, quality has seemed to falter in newer machines. Miele has been making vacuums in China for decades and they've been superb, so I'm not too concerned with that. QC overall at miele hasn't been as good as it was even five years ago. I think the shrinking of the bagged lineup is due to Miele trying to stay more competitive in today's market (like it or not, bagged machines aren't as popular as they used to be), but, they shouldn't close out of the market and basic design that's kept them going since 1967. IMO the worst discontinuation they've made recently was the Dynamic U1 and the Swing H1, two big machines in the US market. Now they're trying to overcompensate with the bagless machines and the triflex.

Post# 455180 , Reply# 5   7/24/2022 at 22:41 (496 days old) by Mieles5380leo (Virginia)        

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Ok itís good to know they havenít changed hands though I agree they have hurt them selves in the US market by deleting all uprights. Selling only canisters in a country where uprights are the big sellers is like car manufacturers that try to sell sedans and coupes here in the US, they donít do well since crossovers and SUVís are the big craze. The triflex and bagless machines are kind of a poor excuse for supplementing the lack of an upright offering. Mieleís sales have began to struggle in my store because with Seboís in our showroom too, Miele just canít compete. The Seboís each have a 10 year warranty from us with a dealer code we give at purchase, they are cheaper and tougher than the Mieleís. I think Mieleís hay-day is passed unfortunately. Once they began to pop up in box stores like bed bath and beyond and have become a well known name they have fallen in quality and the 2 new designs brought out recently are left to be desired. I love Miele and am a die hard fan, but currently Iíd only purchase a complete C3 of some sort. I prefer my S5ís and S7 to todays machines.

Post# 455184 , Reply# 6   7/24/2022 at 23:28 (496 days old) by panasonicvac (Northern Utah)        

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I agree as well, Miele made a mistake getting rid of their uprights and corded stick vacs. As much as I think their canisters are better machines, I totally prefer their uprights and stick vacs more. I think Miele really started to go downhill when they released their bagless machines.

Post# 455193 , Reply# 7   7/25/2022 at 07:53 (496 days old) by Dysonman1 (the county)        

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As a company, Miele were complete assholes when I was starting my vacuum store. The only reason I had any interest in selling them when I started my store is because everybody sells them. The hell with those people. I donít even know why I tried. I have a Gemini and an Aquarius and I hate them both. Thereís never been a Miele vacuum that I actually liked. They are not repairable, so any Miele that comes in for service gets traded in and the machine thrown in the dumpster. You have to be a dealer and order thousands of dollars worth of machines every year in order to get repair parts. Hell no.

Sebo wants a $4000 opening order to be a dealer. I have no Sebos in my collection and I donít particularly care for the machine. I guess itís OK if you have a cleaning lady. But I would never clean my house with one.

Post# 455194 , Reply# 8   7/25/2022 at 09:02 (496 days old) by luxlife (Under a Pecan Tree)        
Neither brand is safe from the cleaning lady..

My Capricornís hose handle has developed a short after years of domestic abuse. Iíve got both sizes of power nozzles. One has worn bristles and the other makes an incredible whiny/grinding noise. Needless to say, itís for straight suction use only.

Post# 455195 , Reply# 9   7/25/2022 at 09:35 (496 days old) by Lotsofkirbys (Oklahoma)        
That's interesting

lotsofkirbys's profile picture
I've heard that from a lot of dealers who only sell their vacuums, in fact, the only people I've heard say good things about working with Miele are those who sell their major appliances as well.

I've noticed kind of a trend Miele has, where they make massive innovation but quality suffers (s658) or they make excellent quality, but refine what they'd done before, (s5980/5981). Only time will tell if they return their focus on quality, not radical innovation. Their bagless machines and the triflex are cool ideas in concept, but, like the Art series, they've been executed poorly.

I know I prefer my Gemini to any Miele they currently make. Other than the fact that new ones have 3ft more cord...

Post# 455207 , Reply# 10   7/25/2022 at 21:07 (495 days old) by Mieles5380leo (Virginia)        

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I love my Mieleís. The S5ís are a gem. @dysonman1 they are totally repairable but it is really difficult to find part numbers and the parts are expensive and often take an extremely long time to get in. Our dealer log in has never worked to get into the dealer parts guides and such so that makes things more difficult. They are overall more expensive to maintain than Seboís but they arenít horrible machines. I have a Capricorn, Leo, and Aquarius and I love each of them very much. I also have a couple SEB 236 power nozzles and an SEB 217. Both are great though the handle releases on the 236 tend to break and one of mine are broken. I also have the S7 Salsa which was a good design it just needed some modifications for the next generation but sadly Miele gave up on that.

Post# 455224 , Reply# 11   7/26/2022 at 15:54 (494 days old) by panasonicvac (Northern Utah)        

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I agree with the other user, I don't think Mieles are bad machines at all. Sure they're not cheap and parts do take a while to come in but they are fixable. Also Mieles can last a very long time as long as consumers don't beat up their machines like they shouldn't, one of my vac shops that I worked for before sold Miele because they've had zero problems with them. Same goes for Sebo as well.

Post# 455409 , Reply# 12   8/2/2022 at 13:03 (488 days old) by vacuumdevil (Vacuum Hell )        

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No they haven't changed hands.
However there's been a lot of internal corporate shuffle here in the United States
With cash on hand it took me 4 months to become a dealer. They still have half of their product out of stock because of problems in Germany with lockdowns.

That being said I gave my mother a Chinese Miele S4000/C1
That should speak for my confidence in the brand.

Miele has been in business for over a hundred years I have confidence in the Miele family running their company.

Post# 455440 , Reply# 13   8/3/2022 at 14:30 (487 days old) by jfalberti (Visalia, CA)        

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According to what I've seen, Miele actually owns the factory in China that makes their Chinese made machines, and that most of the parts are sent there from Germany. I currently have three models of Miele, and love them all. Two are over 20 years old and still running strong. One is a S2511 Plus made in 2000, and a Solaris S514 Electro Plus, made in 2003. The third is a brand new Compact C1 Turbo Team. All are sealed systems, and with the exception of the S251i, have HEPA filters. I only use genuine Miele bags and filters in my machines, so I'm pretty sure that has helped them last so long. The first picture is the Turbo Team, the second is the Solaris S514, and the third is the S251i Plus.

  Photos...       <              >      Photo 1 of 3         View Full Size
Post# 455464 , Reply# 14   8/4/2022 at 17:25 (485 days old) by Mieles5380leo (Virginia)        

mieles5380leo's profile picture
Yeah I donít have too much concerns over the Chinese made products because I have a Compact C1 PureSuction on the sales floor right now and it feels just as toughly built as the Complete C3 Homecare sitting next to it thatís made in Germany. The Classic C1 though made in Germany doesnít feel as tough as the other two I mentioned but itís far from feeble. I still trust Miele I am not a fan of the bag less models or the current naming system but I still like them. I do give them props for naming the blizzard CX1 ďblizzardĒ and the have one model that used to be called the electro+ that they renamed the lighting. I was always a fan of Mieleís unique names. The Kona is now back on their website but I am sad that the Compact C2 is gone. It is the official death of the S6 chassis. Though we all know it could make a come back since the S4ís and S5ís made a comeback as the Compact C1 and Complete C2.

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