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Damaged packages
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Post# 448468   12/7/2021 at 21:25 (475 days old) by Clothbag (West Springfield, Ma.)        

Has anyone else had a problem with packages arriving damaged or like someone tried to open them? This has happened over the past 6 months or so with many of my deliveries, no matter what I bought. It didn't matter who the carrier was, UPS, USPS, or FedEx. The worst was USPS. I've had this happen once in awhile over the years, but never as bad as this.

Post# 448472 , Reply# 1   12/7/2021 at 23:21 (475 days old) by Clothbag (West Springfield, Ma.)        
Additional information

My phone needed to be charged so I couldn't finish the original post. Here are a few pictures of the box that the Royal 880 came in. Fortunately the motor unit was very well packed and not damaged.

  Photos...       <              >      Photo 1 of 3         View Full Size
Post# 448476 , Reply# 2   12/8/2021 at 02:14 (475 days old) by KirbyClassicIII (Milwaukie, Oregon)        

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At least regarding your 880, that was a close call!


Post# 448504 , Reply# 3   12/8/2021 at 16:11 (474 days old) by human (Pines of Carolina)        
I've had a couple of issues...

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In the past few months, I bought a Kirby Legend 2 Reno Group (shampooer, Zip Brush and related accessories) off of eBay and the seller taped up the original Kirby box and slapped a shipping label on it with no padding or anything inside the box. Fortunately, nothing was damaged, except the box itself, which got a little crushed on one end and of course had packing tape all over it. I managed to peel most of it off after cutting away the packing label. When I messaged the seller to let them know I was disappointed with their packing job since I considered the original box to be part of the item and not just a container, they responded with surprise, saying they'd not thought of it that way.

On two occasions a little more recently, I bought vacuums from, a Kirby Classic III and a Kirby Heritage 84, both of which were shipped completely assembled in humongous boxes, actually two big boxes taped together. The Classic III had some thin protective wrap around it but the Heritage had none. Both boxes were pretty mangled they arrived but fortunately, the vacuums were not.

Post# 448509 , Reply# 4   12/8/2021 at 18:59 (474 days old) by texaskirbyguy (Plano, TX)        

At least you are receiving packages, although damaged.
I am glad the contents survived, though. Send a picture to the sender and commend them on a excellent packing job - this is why good packing is so important!

I have to blame the shortage of workers who give a flip and want to work and do a good job.
Last week as I awaited a restaurant to-go order, I chatted with a Fedex driver who was also waiting for his order. He was pretty POed about the lack of quality workers these day. Too many skilled ones still sitting at home collecting gooberment handouts. The more they are given, the less inclination to work. Fedex seems to have great benefits and pay as well from what he said.

Same issues with the post office here. I get bills lost, correspondence 3 weeks late, and stuff routinely delivered to the wrong house. We even got the previous days mail the next morning a few times.

In October I had three packages all from different senders supposed to be delivered in one day a while back. And they were, but to someone else, on a Friday right before a big storm.

I had complained to the post office on Tuesday and they did investigations on them.
I finally got them a few days afterward, surprisingly intact. The guy who brought them told me that girl did not make it 3 days on the job.

I later got a followup call from the postmaster general apologizing for the issue and stressed that late mail was not the service they strive to deliver.
The latter is correct in all counts - usually it is just gone forever...

Post# 448571 , Reply# 5   12/10/2021 at 16:32 (472 days old) by huskyvacs (Gnaw Bone, Indiana)        

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It really depends on how backed up the parcel hubs are (with it being holiday shopping season - very) and the weather. It's also just complete luck. Sometimes bins can sit out in the weather and be damp or have puddle in them and then when your package gets put in, if it's on the bottom, it could get soaked.

I haven't had any packages arrive damaged luckily in some years.

I nearly lost one last month because seller used a single wall box and one strip of tape to ship it off. It got abraised off on the conveyor belt on half the side but somehow still managed to contain itself to let my Electrolux Guardian arrive unscathed.

DHL is really really good at getting packages mailed efficiently and safely, not even a smudge can be expected on the parcel. But I think they only ship International primarily, I have never seen anyone use them stateside.

The main issue I have been having is slow shipping - which is understandable with the virus - but I have had a package that never got scanned for a week and a half coming from Texas, then it's been sitting in my city sorting hub for 4 days and not moved. It's literally less than 2 miles from me. It's aggravating.

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