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Thread Number: 39503
/ Tag: Major Appliances
Whirlpool recall/class action suit |
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Post# 419159 1/26/2020 at 22:44 (1,543 days old) by gottahaveahoove  (Pittston, Pennsylvania, 18640) |
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I bought a "Maytag" stainless steel refrigerator with the freezer on the bottom.
It apparently has a blocked drain tube, causing massive ice build up on the floor of the freezer. I was away for Christmas. I came home to find the freezer frozen shut! I've been getting mailings from Whirlpool, who owns Maytag. HUGE RUNAROUND! I have to get THEIR repair people to come (8 hour window) to replace the tube. Has anyone else been having this issue? John | ||
| Post# 419169 , Reply# 1 1/27/2020 at 00:03 (1,543 days old) by MadMan (Chicago, IL, USA) | ||
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Post# 419170 , Reply# 2 1/27/2020 at 00:16 (1,543 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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I called the special recall line. | ||
| Post# 419204 , Reply# 3 1/27/2020 at 22:34 (1,542 days old) by MadMan (Chicago, IL, USA) | ||
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Why don't you just call some local appliance repair places and ask if they can do factory warranty/recall work. A lot of them do. Also, I feel like this is you:
CLICK HERE TO GO TO MadMan's LINK | ||
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Post# 419226 , Reply# 4 1/28/2020 at 08:02 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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I did call "My Guy" | ||
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Post# 419227 , Reply# 5 1/28/2020 at 08:04 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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And, Madman (no name)
I didn't think that was especially nice.
I am merely stating a "happening", wondering if anyone else in our 'circle" is experiencing the same. That's really it. I don't enjoy being mad..... but, you are "madman". hmmmmmmmmmmmm This post was last edited 01/28/2020 at 09:39 | ||
| Post# 419238 , Reply# 6 1/28/2020 at 11:37 (1,541 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
John
Let me try and help with this. I used to work for the Whirlpool Corporation and still have some contacts. Part of what I used to do was schedule service appointments. Let me see if I can find a service center for you. Quick question. Where did you purchase the refrigerator from and how long ago? Any days work better than the other and morning or afternoon? Andy | ||
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Post# 419242 , Reply# 7 1/28/2020 at 14:12 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Andy!! How kind!! | ||
| Post# 419244 , Reply# 8 1/28/2020 at 14:32 (1,541 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Let me make some phone calls. Have you called Whirlpool directly? I have friends that work in that department for the mom and pop shops as we call them. They can either get me a number or get. E a certified service provider. Some times if you gondirectly through Whirlpool Service you will have a much better chance of getting an appointment skmply because they have the service provider schedule and will make the appointment on your behalf. Bare with me and I will be in contact with you soon.
Andy | ||
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Post# 419246 , Reply# 9 1/28/2020 at 15:00 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Thanks, | ||
| Post# 419247 , Reply# 10 1/28/2020 at 15:02 (1,541 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Post# 419248 , Reply# 11 1/28/2020 at 15:26 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Thanks | ||
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Post# 419249 , Reply# 12 1/28/2020 at 15:27 (1,541 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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They sent mail to all of us. | ||
| Post# 419257 , Reply# 13 1/28/2020 at 18:04 (1,541 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Ive been gone from Whirlpool for a while so I'm not hearing everything. Although if its a model that I'm thinking about I know a while back there were some serious problems. But I thought it was only with availability. I'm trying to get a hold of my friends Marnie and Sherry who are still with the company and in our old department. Trade Partners which was our department is the front line of orders and usually where we know everything going on on defects delivery, service and everything else. It's an entire building in itself.
Andy | ||
| Post# 419265 , Reply# 14 1/28/2020 at 22:36 (1,541 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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| Post# 419266 , Reply# 15 1/28/2020 at 22:38 (1,541 days old) by MadMan (Chicago, IL, USA) | ||
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Post# 419276 , Reply# 16 1/29/2020 at 11:35 (1,540 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Thank you. | ||
| Post# 419279 , Reply# 17 1/29/2020 at 16:43 (1,540 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Post# 419290 , Reply# 18 1/29/2020 at 19:27 (1,540 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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thanks | ||
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Post# 419314 , Reply# 20 1/30/2020 at 11:40 (1,539 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Well, GOOD NEWS!!!!
I believe they are coming Tuesday to "replace the drain tube". I opened the freezer this a.m.... full of snow! I asked if I have to remove anything from the freezer. I was told, "No".
Thanks, everyone, for listening, and ANDY, for you diligence. I asked "Melissa" if she's been getting many calls about this. She replied, "Oh, YES, we have". It must be horrendous. I hope this solves everything. | ||
| Post# 419319 , Reply# 21 1/30/2020 at 14:37 (1,539 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Was Melissa with Whirlpool? If so I know who she is. I trained her and if it's the same Melissa then I know yoy are in good hands.
When I talked to Marnie the other day she was saying thst there are no pending class action suites and asked a couple of higher up as well who have stated the same thing. She was worried you may have been taken into some kind of scam. If you need anymore help please by all means let me know. I have a lot of friends in that department who can point me in the right direction. Working for Whirlpool may have sucked towards the end... But I will always push, support and promote their products. My house could be a showroom in itself. Glad things are going to work out Andy | ||
| Post# 419320 , Reply# 22 1/30/2020 at 14:39 (1,539 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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| Post# 419321 , Reply# 23 1/30/2020 at 15:50 (1,539 days old) by Vac-o-matic (Saint Louis, Mo.) | ||
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Hey Andy...that's my Airway! Duane put a new 2 stage high performance motor in it a few years ago..it's a beast! | ||
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Post# 419326 , Reply# 24 1/30/2020 at 19:28 (1,539 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Airway??? In My kitchen?? | ||
| Post# 419328 , Reply# 25 1/30/2020 at 19:59 (1,539 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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Post# 419333 , Reply# 26 1/30/2020 at 20:34 (1,539 days old) by a007kirbyman (--->> Originally My Mom <<--- (now Wisconsin)) |
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Andy & Air-Way in the photo... | ||
| Post# 419336 , Reply# 27 1/30/2020 at 21:24 (1,539 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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| Post# 419339 , Reply# 28 1/31/2020 at 00:29 (1,539 days old) by MadMan (Chicago, IL, USA) | ||
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If your freezer has enough frost buildup to make it a challenge for the repair guy, I highly advise you defrost the fridge a day in advance. The last thing you want after all this hassle is to have a repair guy come out, tell you to defrost it and call him next week.
If so, though, take pics so you can prove the fault. | ||
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Post# 419343 , Reply# 29 1/31/2020 at 08:15 (1,538 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Thanks. | ||
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Post# 419806 , Reply# 30 2/10/2020 at 15:28 (1,528 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Well, last Thursday,
I was given a 2 hour window...2-4 p.m. At almost 5, "FRANK" came. It took him all of 5 minutes to correct it. BUT, my 'duct work' was frozen. So, it's been unplugged, melting away the last of the ice.
I had to be in the dentist's chair at 5:16. JUST made it. ' I'm glad that is finally over. We'll see how things go . | ||
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Post# 419851 , Reply# 31 2/11/2020 at 10:31 (1,527 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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FINALLY, the freezer closes
completely. I'll plug it back in tonight. Last night, I opened the freezer, and a HUGE , thick sheet of ice slammed out, onto the floor. It was lodged under the drawer. I think I saw Yukon Cornelius in there. "Silver and Gold.......".
So, tonight, a little wipe with water and baking soda, and we should be good to go . | ||
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Post# 419907 , Reply# 32 2/12/2020 at 11:30 (1,526 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Well,
My refrigerator is whole, once again. Everything is working fine, as far as I can tell.
Thanks, again, Andy, for your concern and help. I was told by "Frank", who has repaired numerous units, that MAYTAG made over 200,000units with problems. They issued the 'postcards' in waves. It must be a nightmare there. ALL claims HAD to be made BY Jan 21. | ||
| Post# 419911 , Reply# 33 2/12/2020 at 11:59 (1,526 days old) by Marks_here (_._) | ||
I had that same problem with my French door Refridgerator w/freezer below. Lowes came and installed it in less then 5 minutes hauled out the old one never told me what to set it at just left. Fast forward 5 months later water everywhere from the ice maker and frozen ice on the bottom and around the fan and lower vents. Called Whirlpool they referred me to a local man who cancelled the appointment 10 minutes before showing up. Called Lowes this time gave me another local person they came right out told me the drain hose was plugged up and too small so he took it out and replaced it w/larger one and told me that it was fixed also set the controls on top told me to clean the coil underneath the front and back air vents which I do. So far 4yrs later it's fine no problems but the Maytag washer/dryer that is a completely different story and very unhappy about that!!!
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| Post# 419916 , Reply# 34 2/12/2020 at 14:15 (1,526 days old) by mark40511 (Lexington, KY) | ||
Glad it's fixed
My Whirlpool side x side is exactly 2 years old. No problems so far (knock on wood). The last Whirlpool side x side that this current one replaced was around 13 years old. Over those years it had to have 3 repairs and we also had to replace the ice maker. This one I have now is very similar to the other one aside from the fact that this one feels much more cheaply made. I will say this as a side note: the Whirlpool filters vs the generic filters. The OEM wins by a long shot. The generic filter we tried was terrible.
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| Post# 419918 , Reply# 35 2/12/2020 at 14:43 (1,526 days old) by Marks_here (_._) | ||
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Yes I get the OEM filters too the off brand doesn't seem to fit right and when the water kicks on it used to pop out. I don't know how long it will last it wasn't the cheapest or the most expensive one but I did get the extended warranty on everything new first time I've bought Whirlpool/Maytag so we shall see.
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Post# 419919 , Reply# 36 2/12/2020 at 14:45 (1,526 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640) |
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Mark, I feel better that I at least know
someone who went through the same thing. It was like "Ice Capades" in my kitchen!!My 'letter' stated that it involved the units with the FREEZER ON THE BOTTOM. What they described was EXACTLY what was happening.
The 'repair' took all of 5 minutes. AND, the part they repaired was a newer fix, gone wrong. I was also told that people who spend thousands on the more expensive units are buying the same 'guts', only having fancier doors, shelves, etc. It kept me up worrying about that loud motor, potential fire, etc. Now,all is quiet at the 'palace'. | ||
| Post# 419921 , Reply# 37 2/12/2020 at 14:52 (1,526 days old) by Marks_here (_._) | ||
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Yes John it would be nice if they told you what to look out for but that would be too easy lol. Strange how major appliances always seem to go out on holidays, my washer went out on Christmas, 2yrs later the refrigerator went out around right before New Years and the dryer went out last year with me opening up the door and a flame shoots out and it's not even gas. If/when these break who knows what I'll get next but they most likely will last about 6-8yrs and that's stretching it.
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| Post# 419933 , Reply# 38 2/12/2020 at 18:27 (1,526 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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I am so sorry that all this has happen. Even before I worked for Whirlpool I have always been a consumer of all their brands products and brands. I have never had any issues and have always been extremely happy with them. Even if I ever did need any kind of service I was always able to get amazing customer service. I know in the past they have had specific issues, mostly with availability. they had a lot of problems Home Depot and how Home Depot was handling their products. But I believe that those issues have for the most part been resolved. Nobody has heard anything about any legal issues so they are really keeping things quiet for now. I'm not completely sure either. All the same I am happy that you were able to get fixed up.
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| Post# 419936 , Reply# 39 2/12/2020 at 18:58 (1,526 days old) by Marks_here (_._) | ||
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Thank you so far so good and I'm only going on what the repair people were saying for the longevity that they've seen. As far as getting a Miele or Bosch there is no one around that will touch those, that's why I went with something that can be fixed locally and so far my Bosch dishwasher is working great w/no problems so I'm keeping my fingers crossed on that.
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