Thread Number: 32114
/ Tag: Recent Vacuum Cleaners from past 20 years
Rainbow E Series blowing out water |
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Post# 353454   6/7/2016 at 20:02 (2,850 days old) by Vacman117 (Chicago, IL)   |   | |
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I was hoping somebody here might be able to help me out. I picked up a 2013 Rainbow and there is water blowing out of the exhaust port. I wasn't able to test it out with water in the basin (a big mistake), so I had no idea when I bought it.
The separator seems to be in perfect condition, I even swapped in the separator from my e2 Blue and it still did it. I pulled the motor out, cleaned the fans, made sure the gasket was correctly in place, and it's still shooting out water. It seems the water is going through the separator because the outsides of the gasket don't seem to be wet, should I try siliconing it just for kicks? I want to see if it's still under warranty, I don't know if that's possible or not. I could really use some help here! Thanks Chase |
Post# 353462 , Reply# 1   6/7/2016 at 22:25 (2,850 days old) by vacman117 (Chicago, IL)   |   | |
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Post# 353464 , Reply# 2   6/7/2016 at 22:27 (2,850 days old) by Electroluxxxx (……)   |   | |
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Hi chase! What is the serial number? If it was made in 2013 than the 8year warranty will still be in effect. Now if you know the owner I'm sure I can help you with a warranty transfer. |
Post# 353486 , Reply# 3   6/8/2016 at 09:31 (2,850 days old) by Vacman117 (Chicago, IL)   |   | |
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Post# 353487 , Reply# 4   6/8/2016 at 09:38 (2,850 days old) by Vacman117 (Chicago, IL)   |   | |
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Post# 353488 , Reply# 5   6/8/2016 at 09:45 (2,850 days old) by dysonman1 (the county)   |   | |
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Post# 353489 , Reply# 6   6/8/2016 at 09:49 (2,850 days old) by vacman117 (Chicago, IL)   |   | |
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I only use cold water in my Rainbows. I thought that maybe I accidentally used hot water without knowing but that wasn't the case.
The lady handed me the HEPA filter and it was soaking wet, she said she had just washed it and that's why it wasn't installed. I'm guessing she didn't know that it was blowing the water into it. That's the problem with Rainbows...If they aren't taken care of they end up trashed real fast. |
Post# 353490 , Reply# 7   6/8/2016 at 10:08 (2,850 days old) by ultralux88 (Denver, Colorado)   |   | |
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The only way I can see this happening is if there is something wrong with the controller and the motor is running too slow for the separator to actually spin the water away from it. The only place there is suction on the bottom of the motor is in the hole the separator covers, there isn't any suction or blower pressure around the gasket, and its only there to seal the suction in, and the water. Being a 2013 model, it is definitely under warranty, but I'd definitely try and remove as much of the silicone as you can before taking it in, they might think its been taken apart and messed with, thus voiding the warranty. That depends on how difficult or understanding the service center you get to is, some like to find any excuse to not do warranty, but some are very willing to help regardless.
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Post# 353492 , Reply# 8   6/8/2016 at 10:47 (2,850 days old) by Kirbysthebest (Midwest)   |   | |
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but bears to question. Make sure you are not overfilling. Top of the center post only.
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Post# 353493 , Reply# 9   6/8/2016 at 11:11 (2,849 days old) by vacman117 (Chicago, IL)   |   | |
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Post# 353498 , Reply# 10   6/8/2016 at 13:12 (2,849 days old) by ultralux88 (Denver, Colorado)   |   | |
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Post# 353523 , Reply# 11   6/9/2016 at 11:15 (2,848 days old) by vacman117 (Chicago, IL)   |   | |
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The Rainbow distributor stopped by this morning. After seeing that I was using cold water, not overfilling the pan, and the separator was in perfect condition he said that he has never seen an e2 spit water out of the exhaust.
He said that he remembers the lady that I got it from and he's worked on it several times in the past, she apparently didn't take very good care of it. It turns out that it's actually a 2012 model, meaning the 4 year warranty on everything is up. He said the motor has an 8 year warranty, but if the motor still works, which it does, Rainbow won't replace it. He took it with him and said he would tear it down and see if he can figure it out, and that he'd know what's wrong with it by Monday (hopefully). I was very pleased with him, he seemed to genuinely know what he was talking about and was incredibly nice. Here's to hoping it gets solved! |
Post# 354456 , Reply# 12   6/24/2016 at 09:53 (2,834 days old) by cuffs054 (monticello, ga)   |   | |
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Any updates on this? |
Post# 354664 , Reply# 13   6/26/2016 at 18:47 (2,831 days old) by vacman117 (Chicago, IL)   |   | |
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Post# 354682 , Reply# 15   6/26/2016 at 22:39 (2,831 days old) by chicagomike (Plover, WI)   |   | |
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Post# 355106 , Reply# 17   7/1/2016 at 13:09 (2,826 days old) by Vacman117 (Chicago, IL)   |   | |
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Post# 355107 , Reply# 18   7/1/2016 at 14:00 (2,826 days old) by suckolux (Yuba City, CA)   |   | |
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Post# 356258 , Reply# 19   7/18/2016 at 21:34 (2,809 days old) by UniversalDave1 (Gardendale, AL)   |   | |
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Post# 356267 , Reply# 20   7/19/2016 at 06:22 (2,809 days old) by mark40511 (Lexington, KY)   |   | |
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Post# 356282 , Reply# 21   7/19/2016 at 11:25 (2,808 days old) by Vacman117 (Chicago, IL)   |   | |
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I told him that if it wasn't fixed two weeks ago that I was just going to cut my losses and get it back. He replied the next day saying it was all of a sudden covered by the warranty and he was going to get a new motor. One week passed and he said he was learning the online process for ordering warranty parts. One more week passed and he said the motor is being sent to him and he would have it done by the first of this week.
I'm going back to school in less than a month so if it's not repaired I'll have to cut my losses and figure something out. |
Post# 356329 , Reply# 23   7/20/2016 at 07:47 (2,808 days old) by Dysonman1 (the county)   |   | |
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The warranty process for rainbow is very straightforward. The distributor fills out a short form with the name of the consumer as well as the serial number of the rainbow. The motor is packed and sent to Rexair. They make a decision within 24 hours as to whether or not it is in warranty. They immediately ship out a new motor and it should arrive at the distributors office within two days.
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Post# 356424 , Reply# 24   7/21/2016 at 23:46 (2,806 days old) by vacman117 (Chicago, IL)   |   | |
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I received a text from the distributor yesterday telling me that he had the new motor and he would have it done that night. I was still a little skeptical, but he had it ready for me as soon as today. I was still concerned even after receiving it, he dropped it off at my work so I didn't get a chance to test it out.
I got it home and fired it right up------and found no water blowing out of the exhaust!!! I'm beyond thankful that he was able to do that for me and I'm so excited to finally have a working Rainbow again. He said that no one was able to figure out what exactly the issue was, clearly something in the motor but that's all that I know. I had to sell my e2 platinum to cover the cost of this one when I got it and I was worried that I was going to be out a newer Rainbow. Nevertheless, the situation is taken care of now and I'm very excited. Thank you everyone for your help, and Mike, thank you for being my next option! I was getting ready to shoot you an email when I got the text from my distributor. Here's a photo of everything that came with the machine: |
Post# 358791 , Reply# 26   9/5/2016 at 16:15 (2,760 days old) by myles_v (Fredericksburg, VA)   |   | |
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