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Thread Number: 30465
/ Tag: Brand New Vacuum Cleaners
Some people should NOT be allowed to buy things |
[Down to Last] |  |
| Post# 337712 , Reply# 1 11/19/2015 at 14:25 (3,073 days old) by Vintagerepairer (England) | ||
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This certainly puts all that nonesense in France into persepctive. | ||
| Post# 337713 , Reply# 2 11/19/2015 at 14:26 (3,073 days old) by Adamthemieleman (North Yorkshire ) | ||
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Yes, yes it does! | ||
| Post# 337714 , Reply# 3 11/19/2015 at 14:28 (3,073 days old) by suckolux (Yuba City, CA) | ||
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| Post# 337715 , Reply# 4 11/19/2015 at 15:01 (3,073 days old) by citroenbx (england) | ||
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| Post# 337716 , Reply# 5 11/19/2015 at 15:09 (3,073 days old) by Vintagerepairer (England) | ||
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There speaks the voice of reason. I am confused by the original post, because it sounds like the customer is getting some sort of a repair in Currys on a ten year old cleaner. I am not sure how that works? | ||
| Post# 337718 , Reply# 6 11/19/2015 at 15:36 (3,073 days old) by Adamthemieleman (North Yorkshire ) | ||
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vintage repairer, it's under product support. But I don't think it will be covered if the motor has burnt out due to a blocked filter | ||
| Post# 337719 , Reply# 7 11/19/2015 at 15:45 (3,073 days old) by Vintagerepairer (England) | ||
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Who underwrites the support policy? | ||
| Post# 337720 , Reply# 8 11/19/2015 at 15:48 (3,073 days old) by Vintagerepairer (England) | ||
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Forget that last one - I have just been reading all about it on google. Says the are plans are not insurance and thus have no underwriter. | ||
| Post# 337725 , Reply# 9 11/19/2015 at 17:12 (3,073 days old) by human (Pines of Carolina) | ||
I knew a guy years ago who had a TV repair shop. He said a lady brought in her set and said the picture had gotten dim and fuzzy. She was a heavy smoker and had never cleaned off the screen, which was coated in smoke residue and dust. Some Windex and a few paper towels brought the picture back to life.
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| Post# 337740 , Reply# 10 11/19/2015 at 22:38 (3,073 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
I MUST play devil's advocate here because I feel that it has to be said and has been said so many times before, not always by me but by other members on this forum and in other threads.
It isn't the fault of the consumer but what we buyers have continually been sold the idea of in the last twenty years: if it is broke, replace it, especially if it was cheap to buy in the first place. Other marketing false promises are "lifetime filters." Which, we all know back in the day, Dyson forever threw about versus the constant bitching about clogging dust bags. Thus I have no surprise when owners come out with these "holier than thou" marketing promises that accompany each vacuum cleaner. It IS a real pity that buyers are swayed in this instance, but small appliances are not alone, let alone large white appliances; the same happens in electronics, computers and many other lifestyle products. We may be returning from a recession but buyers in general and at the moment are still being hard pushed to pay over the odds, let alone wash a filter or simply do basic maintenance. Brands are also out to make money - some washing machines on the UK market are now machines with sealed drums which makes it impossible to get at selected components. | ||
| Post# 337757 , Reply# 12 11/20/2015 at 07:55 (3,072 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Sounds like we need more Adam's in electrical shops
Thank you Vintagerepairer - I was hoping you would respond in a timely manner and you have.
There are a few brands out there who don't fleece the buyer and who aren't always out to make money based on the design of their vacuums. Some are designed to be repaired by the owner such as the SEBO X, or have parts that run the course of time such as Numatic vacs. Both need bags and filters though which means both brands make money. The emphasis of making money is different with commercial cleaning company vacuums, or so I have found. It is of course a double edge sword on the expectations of how a shop worker should deal with customers, not helped by staffing cuts and companies being cut of profit from a previous recession. There will always be competition from other service providers. So too has the change of build quality from previously well built classic vacuums that are still popular today and are still ticking over such as Hoover's bagged floorcare ranges. My generation comes from the late 1970s. So we were taught to put every positive skilled effort into the job we carry out. We were taught by the old school generation of teachers that a hard days work never hurt anyone. If you worked in customer service, you provided the best info you could about the service or product, having either sampled it or used it, or dug deeper past the marketing belief. Aftercare info was a role purely reserved for the manager. But that was back in the day when a permanent role in a company also provided a good pension. Nowadays staff are on stripped zero hour contracts, very little incentive to buy into a company if you are hired and ultimately a lack of care for both employee and customer. This then filters down to either not knowing about products or services that reps or shop employees need to know, or adopting a care free attitude, or constantly primed to make a sale. No wonder consumers aren't taking care of their appliances. The reality of which is, a lot of companies are also hiring young men and women who have probably never used a vacuum cleaner to the point of repair. It is good that whilst Adam is around because he might have a like for many brands, there aren't many other reps who would identify the "obvious" fairly without jumping on the customer to buy a new vacuum instead. | ||
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