Thread Number: 29291  /  Tag: Recent Vacuum Cleaners from past 20 years
Hoover Windtunnel cord clip broken...again!
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Post# 326981   6/15/2015 at 15:01 (3,208 days old) by niclonnic (Bonney Lake, WA)        

niclonnic's profile picture
Here we go again...little plastic pieces breaking off of my Hoover Windtunnel 2 Rewind Pet.

In January 2014, the cord clip near the handle broke. The top part of the clip snapped off after 6 months of use. I decided to use super glue to mend it back onto the vacuum. It took a couple of days to bond, but it held up really well for a while!

It is now June 2015, and the bottom part of the cord clip has started cracking. Well, just this morning, it snapped off completely, just like the top part!

I think the problem is that this thin plastic clip cannot stand up to constant insertion and removal of the cord. But it was really handy, due to the cord coming out towards the bottom of the cleaner.

So what should I do? Should I:

- Super glue it again?
- Hold the cord on the handle as I vacuum?
- Buy a new handle for $28.93?

Any help would be greatly appreciated. This vacuum has a 2 year warranty, which expires next month.


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Post# 326988 , Reply# 1   6/15/2015 at 16:45 (3,208 days old) by seanc (Cambridge, United Kingdom)        

Apart from the potential hassle involved, why don't you use the warranty to get it replaced?

Post# 326989 , Reply# 2   6/15/2015 at 16:49 (3,208 days old) by vacuumlover (UK)        

just hot glue it on or even super glue it back on. I suppose you could see if its covered by the warranty.

Post# 326996 , Reply# 3   6/15/2015 at 20:00 (3,208 days old) by HVRVACLVR (Altoona PA)        

hvrvaclvr's profile picture
Do you have a Facebook? If so PM Hoover. Two years ago, my Steam Vac would only dispense the water when the clean surge button was pushed in. So I PMed them to see what I should do with it... They sent me a new handle for free, even though the warranty was expired.

Post# 327027 , Reply# 4   6/16/2015 at 10:33 (3,207 days old) by niclonnic (Bonney Lake, WA)        
I averted my own disaster!

niclonnic's profile picture
I ultimately decided to super glue the clip back on. My sister assisted me in the process. I need to wait a few days for the glue to bond. Then I'll reinstall the handle onto my vacuum and see how the clip holds up.

HVRVACLVR, I don't have a Facebook, so I can't PM Hoover. Besides, it's just a tiny little clip that broke off. It's not essential to the operation of the vacuum.


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Post# 327929 , Reply# 5   6/24/2015 at 18:17 (3,199 days old) by niclonnic (Bonney Lake, WA)        
In the end...

niclonnic's profile picture
The super glue job was a complete and utter FAIL. I pushed the cord into the cord clip, and the glued part just snapped right off of the handle!

With 2 weeks left of the 2 year warranty, should I just contact Hoover about getting new parts for my vacuum? It's a bit of a hassle to have to hold the cord with the handle as I vacuum.

Oh, and I've also been meaning to replace my dirt cup since last year. The hinge cracked off, and I can no longer empty it from the bottom.


Post# 327934 , Reply# 6   6/24/2015 at 18:38 (3,199 days old) by parwaz786 ( )        

Ya get it serviced cos it shouldn't do this if you use it with care, it's not really accidental damage, but just design flaws making it unreliable

Post# 328028 , Reply# 7   6/25/2015 at 18:41 (3,198 days old) by seanc (Cambridge, United Kingdom)        

If you have a warranty, just use it.
The product shouldn't break and you shouldn't put up with it while it's covered.


Post# 328047 , Reply# 8   6/25/2015 at 22:50 (3,198 days old) by niclonnic (Bonney Lake, WA)        
Hmm...

niclonnic's profile picture
I do treat my vacuums with care. However, I tend to be a bit reckless when vacuuming floors. Hoover's design flaws in question are thin plastic parts which cannot stand up to regular use. I have used the cord clip a LOT, due to the cord coming out near the bottom of the vacuum.

In addition, I posted about this last year, but the thin plastic dirt cup hinge cracked after 10 months of use. Why did this happen? Because the dirt cup is designed so that the dirt won't fall out easily when emptied from the bottom! And I banged it to get it clean. So I broke the cheaply made hinge. Oh well. I can just twist off the top part of the dirt cup and carefully dump it that way.

Now, I emailed Hoover yesterday about the cord clip issue, but I haven't heard back from them yet.

I will just keep using my Windtunnel until it dies. Hopefully, no other parts should break. Even the retractable cord still works! However, the rest of the machine feels pretty sturdy overall. The warranty is up in July 2015.

Below is a pic showing my new way of holding the cord. In addition, I show the broken cord clip. Sorry about the quality; it was taken using the front-facing camera on my iPhone.

I linked my Vacuumland thread where I discussed the dirt cup problems last year. This was also my first ever post to Vacuumland!


CLICK HERE TO GO TO niclonnic's LINK


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Post# 328059 , Reply# 9   6/26/2015 at 05:54 (3,198 days old) by kirbylux77 (London, Ontario, Canada)        
Nick

kirbylux77's profile picture
Why are you putting up with just "using my Windtunnel until it dies" with broken parts? You have 2 parts broken on your vacuum, & NOT from the vacuum being abused, no way could this have been caused by reckless vacuuming. I would call Hoover, get authorization to take it to a service centre, & get it fixed under warranty. You might as well use it instead of living with a broken vacuum!

Rob


Post# 328114 , Reply# 10   6/26/2015 at 14:56 (3,197 days old) by sptyks (Skowhegan, Maine)        

sptyks's profile picture

Nick, 

Why are you putting up with just "using my Windtunnel until it dies"?
Why not get a quality Metal Vacuum like this Royal?
Notice that it has metal cord hooks. This vacuum can last another 20-30 years easy!


CLICK HERE TO GO TO sptyks's LINK on eBay

Post# 328132 , Reply# 11   6/26/2015 at 17:02 (3,197 days old) by kirbylux77 (London, Ontario, Canada)        
Stan

kirbylux77's profile picture
Much agreed with you on the recommendation for the Royal! However, let's not forget that Nick prefers cheap bagless upright vacuums he can get for free thru Amazon Vine. I highly doubt he will change his ways & buy a quality vacuum anytime soon.

Rob


Post# 328158 , Reply# 12   6/26/2015 at 19:30 (3,197 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Cord hooks on uprights don't tend to last that long, especially the types that have two pieces of plastic bonded onto a plastic handle. It doesn't surprise me in the least that it would snap off after being reglued.

I myself have bought a Hometek upright vacuum. Those in the U.S know it as the Dirt Devil Swerve.

It too, has a cheap cord hook and it doesn't feel well made. However, the rest for the hose at the back came off and doesn't surprise me in the least as it is too vulnerable and not strongly made any way. It is more open at the back compared to the cord hook which is behind the handle at the top.


Post# 328160 , Reply# 13   6/26/2015 at 19:53 (3,197 days old) by parwaz786 ( )        

Nar: I like that vacuum of yours! It looks really cool :D

Post# 328169 , Reply# 14   6/26/2015 at 23:18 (3,197 days old) by niclonnic (Bonney Lake, WA)        

niclonnic's profile picture
Sptyks, that Royal looks nice, but how am I going to obtain bags for it?

Rob, I'd rather have a nice, quality bagless vacuum, such as Dyson. I am very defensive about what others think I prefer.

I guess I could write the real values of the free Vine vacuums we have received so far:
Hoover Windtunnel 2 Rewind Pet: $140
Eureka AirSpeed Unlimited Rewind: $100
Bissell C4 Cyclonic Canister Vacuum: $300

So these free vacuums have varying values.

My dad is a part of the Amazon Vine program. He gets to choose what to receive for free in exchange for a review.

Sebo_fan, you are correct. Is the cord clip near the handle broken? I can tell that that's a hose hook you're holding in that picture.

When I went to vacuum the other day, all I did was push the cord into the cord clip, and the freshly glued clip just snapped right back off and onto the floor!


Post# 328194 , Reply# 15   6/27/2015 at 12:57 (3,196 days old) by suckolux (Yuba City, CA)        

suckolux's profile picture
Any chance you could put a zip tie up there to hold it in place all the time? I don't recall what the rest of those look like.

Post# 328222 , Reply# 16   6/27/2015 at 20:46 (3,196 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        
Ty Parwaz...

sebo_fan's profile picture
Yes the hose rest is behind the handle. Luckily the hose is extra long enough to be pulled right over the top of the handle of the Hometek and rested onto the top of the slant dust bin with Dyson like handle.

Using a computer tie won't work to hold that bit of the hose in since the hose would have to come off any way. It can be used manually or slid and locked into the handle at the back.

Oh yes I do believe you'd love this vacuum, Parwaz. It is decked in gunmetal grey with orange Dyson like locks for the hose. Mega cheap at £64.99 Or course it is all TTI all over even if it has the Hometek name. Strong suction on the floor head, not as light as I'd like for it to move and it swivels but not to much of an angle. The cordless Vax Cordless Air is a lot better IMHO for general control and awkward angles.

The biggest downside to this "vacuum" is that it isn't really a mains sized vacuum at all, but rather limited by its small diameter floor head to the dust channel, which has a narrower channel, thus clogging may occur sooner than expected.

CNET did a terrible review of the Dirt Devil version. They slated it for all the wrong reasons, not even considering for one moment that it isn't really a mains sized vacuum.




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Post# 328257 , Reply# 17   6/28/2015 at 08:01 (3,195 days old) by parwaz786 ( )        

Wow! has a lot of Dyson features and looks in common :D Whats the performance like? Even though it is likely to clog, I am also interested in the type of brushbar too, like briuhbar stiffness

Post# 328292 , Reply# 18   6/28/2015 at 22:59 (3,195 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
The bristles appear to be stiff and built on beater type plastic bars.

Post# 328304 , Reply# 19   6/29/2015 at 10:21 (3,194 days old) by parwaz786 ( )        

Wow, never seen a motorised beater bar before! :D

Post# 328310 , Reply# 20   6/29/2015 at 12:45 (3,194 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Yes but the usual problem with the Hometek still goes on; the dust channel from the floor head is smaller - a bit like my Electrolux Cyclone stick vac - as is the actual handle and straight neck combined suction tube that the hose locks in at the top for extended use.

On the Hometek two blanking plates top and bottom indicate where a possible extension straight plastic tube may well have been part of the Dirt Devil Swerve upright.

The combination crevice and slide down dust brush tool is smaller than 32mm/3.2cm and measures just 3cm/30mm. Same with the bore at the bottom of the suction tube combined handle suction tube. The stretch hose opening is quite large though, bigger than Miele/Bosch 35mm. Doesn't even fit a SEBO tool, but the SEBO extension hose with its rubber cuff would fit, not that the Dirt Devil hose needs extra length but could do with the better SEBO tools off the SEBO extension hose if fitted.


Post# 328330 , Reply# 21   6/29/2015 at 17:11 (3,194 days old) by niclonnic (Bonney Lake, WA)        
Where is this thread going?

niclonnic's profile picture
Why are Sebo_fan and Parwaz786 talking about this Hometek upright?

My original post was about the cord clip on my Hoover upright which has broken off for the 2nd time and may not be covered under warranty.

Hoover products, in my experience, tend to break easily. I had a SteamVac Agility that was purchased 10 years ago, and it had easily broken parts as well. After about a year, one of the internal hoses split, rendering the carpet cleaning portion of the machine useless. It would only suction at the floor when locked in the upright position. But the hose still worked, so it became a (rather large) spot cleaner.

One of the solution tank lid latches broke off, but it was still able to latch onto the tank. Eventually the latch broke on the upholstery attachment, rendering it useless as well. However, the machine included a SpinScrub hand tool, so the loss of the standard upholstery tool wasn't a big deal.

A few years ago, ANOTHER internal hose split. With all of these broken parts, we threw out the entire machine in late 2012.

Below is a pic I found online of what it looked like.

~ R.I.P. 2005-2012 ~


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Post# 328343 , Reply# 22   6/29/2015 at 19:47 (3,194 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        
The thread is still on topic

sebo_fan's profile picture
The Hometek product is A TTI product which like your Hoover, is ALSO a TTI product. So it isn't as far off your topic. Both my Hometek product and yours outlines and reinforces that these days, modern vacs are not built to last and planned obscelence and non-repairable bits are parts of that non-repairable clause that is factored into the actual model's design.

You have also been a member of this site for some time. You have also contributed to other threads and other posts, so you must be aware that not all modern products these days are built well.

Plus the other point that kirbylux77 in this thread has pointed out, and quite rightly you are judging your opinion on free vacuums that you family got as part of the Vine program. It is easy to slant something you get for free rather than paying out for it.

But by that judgement alone, ten years ago you couldn't buy a cheapy vacuum cleaner with a long warranty. So there is some light at the end of the tunnel, even if you, yourself may not personally use the warranty that comes with the vacuum. You can use it, so why don't you if you like the vacuum?


Post# 328347 , Reply# 23   6/29/2015 at 20:47 (3,194 days old) by parwaz786 ( )        

It still looks like a lovely little vac Nar :D I will see if I can get a nice cheap one

Post# 328355 , Reply# 24   6/29/2015 at 23:52 (3,194 days old) by niclonnic (Bonney Lake, WA)        
Sebo_fan

niclonnic's profile picture
Sorry, I thought this was another thread that was drifting off into another subject.

Yes, I am aware that not all modern products are built well.

Now, my dad, being a Vine Voice, writes reviews for the free products we receive. Sometimes I give some advice to help him with his reviews.

My SteamVac Agility was made back when Hoover was owned by Maytag. However, in 2006, Maytag was acquired by Whirlpool, and Hoover was sold to TTI.

I like my Hoover for the most part; it does an excellent job at cleaning carpets. At the end of the day, I will keep using it. I can live with broken parts; I just have to do some things differently.


Post# 328368 , Reply# 25   6/30/2015 at 08:57 (3,193 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
It also doesn't say much about that glue, lol

gottahaveahoove's profile picture
It's true, some plastic is better, thicker, stronger than others. Even when we are very careful, things can break off.

Post# 328373 , Reply# 26   6/30/2015 at 11:30 (3,193 days old) by niclonnic (Bonney Lake, WA)        
Hoover's response

niclonnic's profile picture
OK, so this morning, Hoover finally got back to me. Here's an excerpt from the email:

"Hello

Thank you for contacting Hoover Customer Care at www.Hoover.com.... The handle assembly would need to be replaced. Please reply back confirming your shipping address information (no po boxes please) and attach the receipt if available.




Sincerely,
Dawn

Hoover Customer Care"

So, should I get a replacement handle? I only have one week left in the warranty. I also don't have a receipt, as this vacuum was free from Amazon Vine.


Post# 328374 , Reply# 27   6/30/2015 at 11:52 (3,193 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        
Just making sure that you know I wasn't hijacking

sebo_fan's profile picture
If they have the vacuum cleaner on record already, i.e. if you have registered the vacuum for the free warranty, they shouldn't need the receipt. If you haven't registered the Hoover vacuum then they may well have to honour the warranty from when the serial number is registered, regardless of how long you have owned it.

As for my Hometek, sadly the seller can't get a part for the hose mount. It is a part that is bonded onto the top of the opening where the suction tube handle goes. A zip tie wouldn't work, but a large carabine clip might suffice if I can find them. That would hold the top of the hose at the back to the suction tube from behind, if that makes sense!


Post# 328377 , Reply# 28   6/30/2015 at 12:26 (3,193 days old) by niclonnic (Bonney Lake, WA)        
I haven't registered the Hoover

niclonnic's profile picture
But I just replied back to them, confirming my shipping address. I hope I can get a replacement handle!

Post# 328383 , Reply# 29   6/30/2015 at 13:40 (3,193 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I hope you do, too.

gottahaveahoove's profile picture
It would be a shame to miss out on a warranty item that runs out in only a week.
John.


Post# 328386 , Reply# 30   6/30/2015 at 15:05 (3,193 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Which warranty are you referring to that "runs out in a week" if you haven't registered the vacuum with the home brand?

Post# 328389 , Reply# 31   6/30/2015 at 15:11 (3,193 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I believe it was said that there is

gottahaveahoove's profile picture
only one week left on the warranty. IF you have not registered it OR do not have the receipt, I'm not sure what might happen. perhaps they'll (HOOVER) replace it anyway. Let us know how it works out. Best of luck.
John


Post# 328400 , Reply# 32   6/30/2015 at 17:40 (3,193 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Thats why I asked. It was like my old Miele a few years ago. I hadn't registered it and it came with a 2 year guarantee. I clean forgot that I hadn't registered it and when phoning Miele UK one day, they mentioned that they had no record of the vacuum cleaner. That's when I registered it - and after 2 years when the original warranty went out - but Miele suggested that from the time I registered the vacuum, that's when the warranty goes live. A lot of brands also do this such as Vax (TTI) too, so that's a nice thing for companies to do, when serial number registration makes the warranty go live.

Post# 328438 , Reply# 33   7/1/2015 at 13:36 (3,192 days old) by niclonnic (Bonney Lake, WA)        
Update

niclonnic's profile picture
My no-charge order has been placed this morning! Hoover is sending me a replacement handle, clip included, for FREE as a one-time courtesy.

In other news, today is my 21st birthday! So this was a pleasant birthday surprise.

I give a big thumbs up to Hoover for their excellent customer service! They have restored my faith in the company.


Post# 328440 , Reply# 34   7/1/2015 at 14:06 (3,192 days old) by HVRVACLVR (Altoona PA)        

hvrvaclvr's profile picture
That's a great birthday present! Happy 21st Birthday! (Don't get too drunk 😜😉)


Post# 328442 , Reply# 35   7/1/2015 at 14:14 (3,192 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
Happy Birthday

gottahaveahoove's profile picture
Glad Hoover came through for you.
John


Post# 328449 , Reply# 36   7/1/2015 at 15:50 (3,192 days old) by sptyks (Skowhegan, Maine)        

sptyks's profile picture

Happy Birthday Nick!


Post# 328451 , Reply# 37   7/1/2015 at 16:00 (3,192 days old) by parwaz786 ( )        

Happy Birthday :D

Post# 328457 , Reply# 38   7/1/2015 at 18:45 (3,192 days old) by SEBO_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Happy Birthday!

Post# 328462 , Reply# 39   7/1/2015 at 20:56 (3,192 days old) by Marks_here (_._)        

marks_here's profile picture
🎉Happy Birthday Nick!! 🎉 🎂 Keep up the good work!!

Post# 328475 , Reply# 40   7/2/2015 at 01:25 (3,192 days old) by niclonnic (Bonney Lake, WA)        
Thanks everybody!

niclonnic's profile picture
I enjoyed my special day today. (However, I haven't had my first drink yet.) LOL!

Post# 328478 , Reply# 41   7/2/2015 at 09:29 (3,191 days old) by luxlife (Under a Pecan Tree)        
for future reference.....

If you ever need a glue again to fix anything broken on your vacuums, Loctite makes one that is incredible. It's called Go2.

Post# 328540 , Reply# 42   7/3/2015 at 00:42 (3,191 days old) by niclonnic (Bonney Lake, WA)        
My handle has shipped!

niclonnic's profile picture
Hopefully it will be here next week! I just need to look out for FedEx during that time.

Post# 328541 , Reply# 43   7/3/2015 at 01:14 (3,191 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I haven't had my first drink yet

gottahaveahoove's profile picture

either.  And, "21" was a while ago.

John


Post# 328917 , Reply# 44   7/9/2015 at 18:44 (3,184 days old) by niclonnic (Bonney Lake, WA)        
It's finally here!

niclonnic's profile picture
Earlier this afternoon, the mail lady dropped off a package from Techtronic Industries. I opened it up, and my replacement handle was inside! So I went to install it.

Installing the new handle was really simple, since it involved disassembling the vacuum. I removed the pet attachments, unwrapped the hose and removed the dirt cup. I then removed the screw on the back and removed the old handle. I inserted the new handle, reattached the screw and put everything back together. So the procedure was basically the initial assembly all over again.

One thing I've noticed with the new handle is that the turbo brush stays on there a lot better. On the old handle, it would fall off and land on the floor on rare occasions. In addition, the handle has a "Made in China" sticker on the part that attaches to the vacuum.

Anyway, I'm glad to have a new handle for the Windtunnel. I'm going to vacuum with it this weekend and see how the clip holds up.


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Post# 328918 , Reply# 45   7/9/2015 at 18:46 (3,184 days old) by niclonnic (Bonney Lake, WA)        
One more pic

niclonnic's profile picture
This shows the cord placed in the new cord clip. I wonder how long this'll last...

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Post# 328927 , Reply# 46   7/9/2015 at 21:39 (3,184 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I hope it works out.

gottahaveahoove's profile picture

Glad TTI sent you a newe one.

 Happy Hoovering.

 John


Post# 328950 , Reply# 47   7/10/2015 at 08:27 (3,183 days old) by parwaz786 ( )        
John, "Happy Hoovering"

You sounded so British! xD

Post# 328959 , Reply# 48   7/10/2015 at 09:59 (3,183 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)        
I could be called a whole lot worse than

gottahaveahoove's profile picture
"British".... and have!
My Irish family always uses Hoover as a verb. "Well, there's a nice bright light on it so you can Hoover in the dark".


Post# 328967 , Reply# 49   7/10/2015 at 11:08 (3,183 days old) by parwaz786 ( )        

Lol it's quite common, I think it's used more than the word "vacuum." I once told a kid in my class that it's called vacuum, not Hoover. He disagreed with me and said "vacuum" is so 80's and Hoover is modern, I'm like are you kidding me?!

Post# 329022 , Reply# 50   7/11/2015 at 03:02 (3,183 days old) by tolivac (Greenville,NC)        

This takes me to for around tool users-"Use the Skilsaw to cut that to so and so!"The machine is some other brand of saw.Same with Kleenex tissues.For the saws-Skilsaw name is often used to note any brand or type of portable electric hand circular saw.And Kleenex for any type of tissue wipe.We could go on!-As with "Hoover"to vacuums.Guess for me I "Kirby" my floor!Or "Royal" it.

Post# 329122 , Reply# 51   7/12/2015 at 12:26 (3,181 days old) by niclonnic (Bonney Lake, WA)        
Conclusion

niclonnic's profile picture
Thanks everybody for helping me avert this mini-crisis!

I've been busy vacuuming with the Hoover this weekend. So far, the clip is working great!

Now, all is well in the world of vacuums.



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