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Thread Number: 28422
/ Tag: Recent Vacuum Cleaners from past 20 years
$62.33 later and the wheels fall off. |
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| Post# 317450 3/4/2015 at 17:24 (3,338 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
My little rant.
I decided to temporarly retire my Rainbow until we get new carpet. So I'm using my Kirby. I sent the Kirby to the Kirby Company of Southwest Michigan so that I could have it serviced and cleaned really good. I got it back today paid $62.33 and started to use it to see how it does now and the front wheels fell off. I tried to put the back on, Jacob tried to put them back on and we can't get them on. So tomorrow I'm going to have to take it back to Kirby Company and have them fix it. I'm hoping that this isn't the start of problems, to try to get me to buy a brand new Kirby. | ||
| Post# 317454 , Reply# 2 3/4/2015 at 18:06 (3,338 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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| Post# 317460 , Reply# 3 3/4/2015 at 19:37 (3,338 days old) by Kirbysthebest (Midwest) | ||
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Somebody just forgot to tighten something. I hope it's not a ploy anyway. If they pitch you about it can't be fixed etc. ask for your money back, and go to another shop, though you didn't mention which model you have; there is little that can't be repaired.
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| Post# 317461 , Reply# 4 3/4/2015 at 19:47 (3,338 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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I have a G 2000 Limited Edition. A friend of mine gave it to me. She didn't like my Rainbow even though she never used it. LOL I looked around and didn't find any screws. The problem we are having is that we can't get the wheel on the axel? and I can't get the height adjustment together to work properly. I'm going to take it in tomorrow when I go to Saint Joseph. I'll have to have them fix it on the spot. I hope it's not a ploy.
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| Post# 317558 , Reply# 5 3/5/2015 at 19:14 (3,337 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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I didn't have a chance to go to the Kirby company today. I woke up at 11:15 and the office in Stevensville is only open from 09:00 AM to 12:00 PM and I wasn't going to have time. I did call and spoke to Mike who is in the office and who I have been dealing with. He said that he would be coming down tomorrow (Friday)and he would take fix the vacuum for me. He didn't understand how this happen.
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| Post# 317607 , Reply# 6 3/6/2015 at 14:17 (3,337 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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And it's fixed. The Kirby man came down today and had it fixed in about three minutes. He tried to charge me and I wasn't having any of that. I told him that both Jacob and I tried to fix it and we couldn't. He said that it didn't surprise him that he would have had to fix it one way or another. He also said that even if we had managed to fix it it would have broke again because we had no idea what we were doing.
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| Post# 317609 , Reply# 7 3/6/2015 at 14:36 (3,337 days old) by kirbysthebest (Midwest) | ||
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I'm glad it's fixed Though I can't say he was very nice. | ||
| Post# 317611 , Reply# 8 3/6/2015 at 14:45 (3,337 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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He wasn't friendly. I know he was mad because I wouldn't pay for the repair. He was a bit condensending, but from past experiences a lot of Kirby salesman are that way especially if they don't like your vacuum. I have his product, and I also have one of his biggest competitiors and he seems to think I should get rid of my Rainbow. Not gonna happen.
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| Post# 317617 , Reply# 9 3/6/2015 at 15:28 (3,337 days old) by vac-o-matic (Saint Louis, Mo.) | ||
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In this instance... would it do any good to report him to Kirby? I don't think they have much control over their distributors, at least that's the drift I have gotten, and that is really sad. | ||
| Post# 317621 , Reply# 10 3/6/2015 at 15:51 (3,337 days old) by RainbowD4C (Saint Joseph, Michigan ) | ||
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| Post# 317626 , Reply# 11 3/6/2015 at 16:42 (3,337 days old) by filterqueenman (Park City UT) | ||
Well... | ||
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