Thread Number: 24822
Broken Dyson DC24
[Down to Last]

Vacuumland's exclusive eBay Watch:
scroll >>> for more items --- [As an eBay Partner, eBay may compensate vacuumland.org if you make a purchase using any link to eBay on this page]
Post# 278899   5/1/2014 at 10:50 (3,619 days old) by blakaeg (NW London, UK)        

I finished vacuuming with my 4 and half year old Dyson DC24 machine and I noticed on the side of the machine that encases the handle sides now has a crack in it. It's only going to be a matter of time before this snaps completely and this will mean that the wand will no longer stay in the machine.

Have to say I'm disappointed that this has happened. I've had to replace the wand 3 times as they kept on snapping in the same place - again due to the twisting action, side to side.

I wanted to enquire as to whether it's likely that Dyson will cover this under warranty as it seems to be a failing of the plastic body when the machine is twisted around furniture - yeah I know, it was designed to!

I haven't been able to get through to the Dyson helpline today.


Post# 278907 , Reply# 1   5/1/2014 at 11:34 (3,619 days old) by parwaz786 ( )        

If its accidental damage, then dyson wont cover it, but this looks like a design flaw

Post# 278917 , Reply# 2   5/1/2014 at 12:23 (3,619 days old) by blakaeg (NW London, UK)        

Hi Parwaz,

I have just called Dyson and been told they will send an engineer out as she said it sounds like a manufacturing fault. I wonder if they know about this issue on the machines.

Anyway, good customer service. I was on the line for 18 mins but the operator was extremely pleasant.


Post# 278925 , Reply# 3   5/1/2014 at 13:48 (3,619 days old) by parwaz786 ( )        

Awesome! Good luck with the DC24

Post# 278932 , Reply# 4   5/1/2014 at 16:11 (3,619 days old) by madabouthoovers ()        

That problem, or one similar used to happen on the DC07, where the hose and wand support bracket would suffer damage to the lugs that held the wand assy in place. In the end all 4 of them would snap off, and the wand and handle would no longer stay on the machine. I found it seemed to happen more on the purple coloured spines of the Animal model, although other models could suffer with this too.


Post# 278933 , Reply# 5   5/1/2014 at 16:13 (3,619 days old) by parwaz786 ( )        

Indeed, I think the DC25 is the best Dyson ball for reliability and its a god performer with stiff bristles!
The wand joint should be a problem because its one large plastic thing which is held on quite well, instead of small plastic tabs.


Post# 278998 , Reply# 6   5/2/2014 at 06:04 (3,618 days old) by blakaeg (NW London, UK)        

Hi madabouthoovers,

I had a similar issue with a DC04 machine back in 2008 but the crack appeared in a different place, Please see pic below. I was hoping that Dyson had improved these silly little issues - seems not.

Maybe the latest ones which do not have the whole handle coming out of the body when using the hose, no longer suffer from these problems. Only time will tell as did this issue. I'm glad it has happened now within the warranty as it finishes in December 2014.


Post# 279000 , Reply# 7   5/2/2014 at 07:04 (3,618 days old) by madabouthoovers ()        

What concerned me about the newest uprights, the DC40 and DC41 was that the spine is so pliable, when twisting the handle side to side, it was twisting the spine to some extent. On the older machines the wand was made of metal, so provided rigidity  to the spine, as on the DC15. Constant twisting movements on the latest ball cleaners will eventually cause the spine to shear. I have also noticed that the "ball" sides on the DC41 have a habit of breaking off as well - usually the side not containing the filter vents. The DC24 in particular seems very prone to brushroll assembly failure, and the motor with cogs and belt assy itself is now available separately on many parts sites. Twin motor machines are great for using when you need to switch the brushroll off, like for hard floor use or when using the tools, so the idea is good, but the reliability of the smaller brushroll motors does seem a problem on some machines. It brings back a memory of when Mr Scott from Star Trek said, "the more complicated you make the plumbing, the easier it is to stop up the drain". And Mr Dyson certainly is making his machines much more complicated now,  packed with "technology". The thing is this is a vacuum cleaner, not a computer, or other bit of IT kit.


Post# 279034 , Reply# 8   5/2/2014 at 18:40 (3,618 days old) by blakaeg (NW London, UK)        

Madabouthoovers,

I completely agree with you. My DC24 has had the following issues in its 4 and half years use;

3x handles have snapped
1x brush motor burnt out and sparked with smell of burning after 3 years
3 x brushbars and end caps have worn out causing an horrific rattle in use.
The HEPA filter seems to have a hole in it which is allowing carbon dust to escape
Hose has split after 4 years use - which I think is good for a Dyson.
A crack has been on the body for the past 2 years, just under the tool storage post, but it doesn't affect the operation.
The latest issue is now with the crack in the handle holder which seems to be getting bigger and will eventually snap off allowing the handle to keep falling out.

Despite the issues, I feel Dyson have been very good with their service and not fobbed me off with saying wear and tear. I really do like my DC24 as it compacts down nicely so I can store it in a very tiny cupboard and I only live in a flat so I don't need a large machine.

I tried a DC50 in John Lewis and like you, I was concerned by the flimsy plastic spine and lack of solidity in the build quality and that foot release system isn't great. The DC50 spine flexed so much I was concerned at how many years the plastic would be able to take this before it cracks like my DC24 did.

I've had Dyson since 1998 so I've remained loyal to the brand but it might be time to move on to something else once my warranty is up. I still have a Sebo Felix Classic at a friends place but I much prefer bagless for cost reasons.


Post# 279104 , Reply# 9   5/3/2014 at 03:00 (3,618 days old) by parwaz786 ( )        

If you want a compact, powerful Dyson which has not many problems, a Dyson DC08 with Telescope wrap and a turbine head will be good.

Post# 279120 , Reply# 10   5/3/2014 at 08:25 (3,617 days old) by citroenbx (england)        
dyson

citroenbx's profile picture
or dyson dc07

or dc14

after dc14 all dysons went to scrap


Post# 279242 , Reply# 11   5/4/2014 at 10:56 (3,616 days old) by blakaeg (NW London, UK)        

Parwaz786,

I'm not a cylinder user. Much prefer uprights all the way.


Post# 279969 , Reply# 12   5/10/2014 at 06:37 (3,610 days old) by blakaeg (NW London, UK)        

It finally broke. Can't really use it now.

Post# 279970 , Reply# 13   5/10/2014 at 06:38 (3,610 days old) by blakaeg (NW London, UK)        

The section missing

Post# 279972 , Reply# 14   5/10/2014 at 06:40 (3,610 days old) by blakaeg (NW London, UK)        

Normal side

Post# 279975 , Reply# 15   5/10/2014 at 06:52 (3,610 days old) by blakaeg (NW London, UK)        

Real shame this has happened as I need to vacuum every other day due to allergies. Won't be able to use it now :(

CLICK HERE TO GO TO blakaeg's LINK


Post# 279984 , Reply# 16   5/10/2014 at 09:55 (3,610 days old) by parwaz786 ( )        

Try Araldite glue which you can find on amazon, works really good, million times better than super glue.

Post# 279998 , Reply# 17   5/10/2014 at 11:29 (3,610 days old) by madabouthoovers ()        

I thought Dyson were supposed to be sending an engineer to engineer a fix for it?


Post# 280026 , Reply# 18   5/10/2014 at 14:02 (3,610 days old) by blakaeg (NW London, UK)        

Dyson will be visiting next week to fix the machine. I told them about the current issues I'm having with the obvious snapped duct. The rattling brushbar and the tear in the hose. I doubt they will change the HEPA filter, but if they did, I'd be grateful as mine seems to have a tiny hole in it which is letting out carbon into the ball housing.

When the warranty ends at the end of the year, I think it will be time to get rid of the machine as the rattling brushbar is pretty annoying to be honest and it must annoy the neighbours downstairs when there's this loud buzzing/rattling/vibrating sound coming from my flat whenever I vacuum with the brushes turned on for the carpets.


Post# 280029 , Reply# 19   5/10/2014 at 14:19 (3,610 days old) by madabouthoovers ()        

You will probably find that the filters are classed as wear items and are not covered by warranty. Although if you tell the engineer you are disappointed with Dyson and will be getting a SEBO in a few months when the warranty expires, they might throw in a HEPA filter for free in an attempt to keep you as a Dyson customer


Post# 280243 , Reply# 20   5/12/2014 at 13:29 (3,608 days old) by blakaeg (NW London, UK)        

Madabouthoovers,

I'm going to need to make a complaint about the filters to the engineer as I seem to keep having a problem with the pre motor filter lifting up inside the housing on top of the cyclone and then this in turn throws out a load if fine dust, hair etc onto the HEPA filter! This appears to have a tiny hole and that let's the dust out into the room.

Not sure the pre motor filter is very effective anymore as it seems to clog us within 3 weeks use and I do notice a loss of suction and then this issue with the filter lifting itself up occurs :( I hope it doesn't take the Dyson engineer long to change the duct housing over.


Post# 280246 , Reply# 21   5/12/2014 at 13:46 (3,608 days old) by madabouthoovers ()        

Tell him all about it - the premotor filter should not be doing that, and you require him to find out why its doing it. The fact it clogs very quickly suggests that the rubber gasket at the bottom of the bin (the inner one) may be leaking allowing dust to escape up the cyclone tubes in reverse


Post# 280301 , Reply# 22   5/12/2014 at 21:36 (3,608 days old) by super-sweeper (KSSRC Refurbishment Center)        
a broken Dyson?

super-sweeper's profile picture

Surprise, surprise!Wink

(Ducks and B-Runs)!


Post# 281454 , Reply# 23   5/22/2014 at 14:30 (3,598 days old) by blakaeg (NW London, UK)        

Received new cleanerhead from Dyson for the DC24. I noticed there's a different between the old and the new. I know that Dyson has modified the 'spindle' that the brush goes onto but I noticed the side of the head used to have a safety Reset button but the newer one doesn't have it. I wonder what the reason was for Dyson to remove the safety switch.

Would rather they modify the brush bearings, spindle etc so the brushbar and end cap don't start to rattle every 6 months or so.

Below on the top is the latest cleaning head and the lower ones are showing the older ones.


  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 281455 , Reply# 24   5/22/2014 at 14:32 (3,598 days old) by blakaeg (NW London, UK)        

Side of new head

  View Full Size
Post# 281456 , Reply# 25   5/22/2014 at 14:33 (3,598 days old) by blakaeg (NW London, UK)        

Old head

  View Full Size
Post# 281457 , Reply# 26   5/22/2014 at 14:34 (3,598 days old) by blakaeg (NW London, UK)        

Safety button on side of old cleaner head

  View Full Size
Post# 281466 , Reply# 27   5/22/2014 at 15:03 (3,598 days old) by vintagerepairer (England)        

Dyson have recently scaled back their customer operations. The cynic in me would say the lack of reset button it to reduce the calls from people who want to know why their cleaner isn't picking up. With no cut-out to reset, there is no call to Dyson about the problem of the brush not turning.

I don't know why it was there to start with, as the DC25 never had it.


Post# 281470 , Reply# 28   5/22/2014 at 15:54 (3,598 days old) by blakaeg (NW London, UK)        

Their repair service Is no where as good as it used to be. It was 2 weeks ago I called the Helpline to get my machine fixed and it's still not been repaired as the engineer advised me they don't carry parts onboard and have to order them in!

It seems to be a common complaint now that the engineer turns up without any parts.


Post# 281476 , Reply# 29   5/22/2014 at 16:47 (3,598 days old) by madabouthoovers ()        

"engineer" lol - makes me laugh. Wont be long before they send you a box to pack it in to be sent off to Malmesbury for repair at their leisure.


Post# 281486 , Reply# 30   5/22/2014 at 18:29 (3,598 days old) by vintagerepairer (England)        

Well this interesting you see. When goods are sold in the UK, the contract is only ever between the retailer and the purchaser, never the manufacturer. This is why a "manufacturers warranty" is only ever in addition to a consumers statutory rights.

However, if a manufacturers warranty is offered, providing any neccesary terms & conditons have been met, that warranty has to be honoured. But there are no specific clauses or requirements which the manufacturer has to adhere to regarding timeframes or service levels, and so on. And of course if you think about it, once a product has been sold, there is little incentive for the manufacturer to offer a gold-plated 7-day-per-week customer service like Dyson does. Dyson did that beacause -like so much Dyson does- Dyson wanted to do it. In that respect, they have done nothing wrong as it's a free country. But it didn't stop me pondering how cost-effective it was so far as business choices go, and how much money it awarded Dyson in terms of repeat custom (and indeed how it was measured).

Put simply, if a vacuum cleaner call-centre is open at 5pm on a Sunday, people who need to use it will ring in. If it is not open, they will have no choice but to wait until such time that it is open. A vacuum cleaner problem is so far from life and death that I doubt anyone actually expects to be able to deal with it at the weekend anyway. Dyson is proud of it's awards for customer service, and so it should be, but if that same customer service is costing them lots of money, that award becomes very expensive.

Don't get me wrong, for what a Dyson cleaner costs to buy, I think the least one can expect is some sort of longevity, whether that comes in the form of a durable product, or a more flimsey one which has the back-up of a warranty. I just wonder sometimes what all this after care costs Dyson.


Post# 281487 , Reply# 31   5/22/2014 at 18:32 (3,598 days old) by vintagerepairer (England)        

"Wont be long before they send you a box to pack it in to be sent off to Malmesbury for repair at their leisure."

You may be too young to recall that up untill the year 2000, this was exactly what happened, albiet a customer was instructed to use their own black bags to wrap the cleaner in. A courier then took the cleaner off to Malmesbury for repair. There was a 3-day turn around, which was remarkably good when compared to other manufacturers.

That said, Dyson were more problematic than any other, and sold in greater numbers. Thus, the aftercare had to match.


Post# 281501 , Reply# 32   5/22/2014 at 19:55 (3,598 days old) by blakaeg (NW London, UK)        

Vintagerepairer,

I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience.

Perhaps to some, not being able to vacuum isn't a major big deal but to some like myself who need to vacuum regularly to keep the dust down otherwise my allergies flare up it's pretty important. Plus may I mention the fact I expected Dyson to repair my machine on the day that confirmed the engineer turned up and then he tells me he can't repair it and it's going to take another week before the parts turn up because he needs to order them. I took a whole day off work and this time I now have to get someone to come and stay at the flat to let the engineer come a second time. I really hope he has all the parts to fix it this time. Cannot fault him, he was fantastic the whole time.

I remember the days of sending machines back to Malmesbury. Had a DC03 back with the cable sliced, a piece cracked off (Dyson blamed both issues on Parcel Force), an over sensitive clutch installed. Then there was the DC05 that also came back with a crack in it and had an issue with the cable rewinding back into the body when it got hot. Had one home visit to fix the DC03 and the engineer chatted so much , he forgot to put the spring back in the on/ off switch. Didn't bother asking them to send him back. I must be unlucky with them. I need to change brands lol


Post# 281517 , Reply# 33   5/23/2014 at 01:56 (3,598 days old) by madabouthoovers ()        

Well, if you have allergies - a bagless is not ideal anyway. What I'd recommend is a SEBO Felix to replace your DC24 - it may be a bit heavier, but its a very nimble twin motored machine, and at £230 ish, its very competitively priced. 1 pack of bags is about a tenner, and will last months - they also have sealing tabs so you don't breathe in the dust when you do have to change the bag. SEBO may not have mobile "engineers" but don't charge the prices to include them, and the chances of a Sebo going wrong are much smaller than that for a modern Dyson. They are also made in Germany, rather than Malaysia.

Dyson has had his slice of the cake, now he's going very stale, and its time to move on to better brands who value reliability rather than being the next fashion item.


Post# 281521 , Reply# 34   5/23/2014 at 03:09 (3,598 days old) by vintagerepairer (England)        

"
I don't mean to be blunt but at the moment I don't really care how much it's costing Dyson. They have caused a lot of inconvenience. "

No, and I quite agree. I think perhaps I didn't make it clear where I was coming from on this, for which I do apologise. What I was meaning was, taking you, me, and any other consumer out of the equation, as a business choice, I have often wondered how much the whole process was costing Dyson. It's not me asking for the Dyson sympathy vote, it's me saying that I simply wonder how much it costs Dyson.

As a company, they have a choice as to how much built-in faliure they provide, but I have often thought that Dyson cleaners have too much of it, off-set by a very expensive (to Dyson) customer care service. I would have considerd that by now the quality of Dyson cleaners would have improved by now not for the consumer, but for the aftercare cost which Dyson have to fork out for.

I am not writing in defence of Dyson (if anything I am with you on this one) but having had a small business myself, I often wonder how the very basics of business are being used or indeed missed by the big-boys.


Post# 281522 , Reply# 35   5/23/2014 at 03:29 (3,598 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Well, if you are a buyer and led by a Dyson with its long warranty, you expect a quality service. As do all the other brands that offer quality and design as their marketing advertising blurbs. A large company like Dyson should offer a far better service than the one that blakaeg has received.

blakaeg already has a SEBO Felix. A quick look at his profile confirms that.



Post# 281524 , Reply# 36   5/23/2014 at 03:40 (3,598 days old) by vintagerepairer (England)        

Yes but terms like "expect" and "should" are not the same as "legally required to". Like you Sebofan, I think for the price a consumer pays for a Dyson that one could expect some kind of service or longer life from the product, however, customer care is not the reason Dyson exist; they are here to make a profit. So far as profits go, it doesn't matter how poor the aftercare is, if people are still buying the cleaners, that is all that matters.

We can of course all say that if this carries on then people won't buy Dyson cleaners, but two things need to be considered before we do; one, we don't have access to sales figures so we can't know what is happening on that front, and two, Dyson cleaners have been of an inferior build quality from the word go, yet it's not stopped the company getting to where it is now.

In otherwords, no matter how poor the quality of the cleaners and how miserable the aftercare is becoming, it does not seem to be affecting sales. Dyson has cornered the market and the quality of what is left of other brands has declined accordingly. Even if Dysons are purchased as a "Hobsons Choice", sales are still being made, it seems.


Post# 281526 , Reply# 37   5/23/2014 at 03:44 (3,598 days old) by blakaeg (NW London, UK)        

This morning I received a call from the Dyson engineer to say that the part he ordered has been sent to Head Office!! I didn't quite catch the reason, if it's because he missed the post or what but I just immediately got so angry as I had booked for someone to stay at the flat especially, whilst I'm at work.

I was so angry but I just couldn't have a go at the engineer as he's a lovely bloke and it's not his fault that Dyson seem to operate this absolute sham of a repair service. It's so unfortunate as I called Dyson on the 10th May to book it In and it might not be for another week or so now until it's repaired. Getting tempted to just give up on the Dyson now to be honest 2 weeks going on 3 weeks and I'm left waiting for this repair.

This is just going to go on and on and I'm fed up with it now. All I want is a working machine. In order for it to be repaired means more inconvenience, not only to myself but also the engineer too. :(


Post# 281529 , Reply# 38   5/23/2014 at 04:15 (3,598 days old) by madabouthoovers ()        

Seeing as you have a Sebo Felix - why not just use this? or one of the other Dysons you say you have in your profile?


  View Full Size


This post was last edited 05/23/2014 at 09:25
Post# 281531 , Reply# 39   5/23/2014 at 04:31 (3,597 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Well the question of quality is always questionable between buyer or owner - that can't be defined.

If it was the case that ALL aftercare was poor, statistical findings shown up by Which and other organisations who have enough balls to go "national" with more fruitful findings outline that extended warranties for most appliances aren't always a rip off. There are brands out there who can offer good loyalty/back up - the data just isn't as widely available to UK buyers. The issue here is the aftercare service in which a member on here has received, and also from a major brand who offer a long warranty.

Which already outlined a number of companies who went under "Domestic and General" tags in the 1990s too. That has already made a large proportionate amount of buyers very aware of D&G policies. Not many sign up to the offers as a result...

In these hard times, sales and aftercare go hand in hand together in my experience. I've spoken to a number of customers and sales staff recently from a few appliance shops and bigger franchises such as John Lewis and Currys. From TVs to washing machines and vacuums, and even irons - if the brands offer an extended guarantee over another which only offers 1 or 2 years, buyers are beginning to sway towards a model that is slightly more expensive but offers lengthier warranties.

What comes later isn't part of the deal though - the long waiting time for an engineer to arrive, the questionable charges of parts if "parts and labour" are covered for 2 years or in blakaeg's case, a right royal hop around!


Post# 281532 , Reply# 40   5/23/2014 at 04:40 (3,597 days old) by vintagerepairer (England)        

Oh yes, I am not saying that consumers won't be attracted to a long warranty period, but what I am saying is, is that once the money is in the till, all incentive to offer great service practically ends. It's not like, say, a telephone company who require your business month after month and need to behave themseleves so as to retain your custom. Logically you would think a manufacturer would want to encourage the consumer to buy their brand again, but that day is usually a long way off.

Post# 281536 , Reply# 41   5/23/2014 at 07:19 (3,597 days old) by madaboutsebo (Midlands, UK)        

madaboutsebo's profile picture
What blakaeg has and is experiencing with Dyson is plastered all over there Facebook page from angry and fed up customers about the same issues. Length of time it takes now to get a vacuum repaired. That's from UK customers amongst others. One customer stated that the Engineers don't carry parts with them anymore they order them in like what blakaeg has experienced once they have visited the customer to check out what the issue is. What makes me laugh is the Engineer knows what calls they have that day or week and the type of models they would be going to look at so surely should carry some basic range of parts with them for that model!? Surely!!

Even the Hot/cold recall Dyson are doing customers are getting angry and frustrated with how Dyson is seemed to be dealing with all that!

Not sure if this is doing anything to Dyson reputation as customers are still buying their products!!


Post# 281543 , Reply# 42   5/23/2014 at 08:27 (3,597 days old) by blakaeg (NW London, UK)        

I'm afraid I don't have the Sebo as its 50 miles away. Anyway, an update, Dyson has not been able to repair the machine today, despite my suggestion they courier the parts today to the engineer using Express Delivery, they said they can't get the parts to the engineer until after Bank Holiday. I said I can't stay at home ot have someone there so they will be collecting my machine by parcel company next week and its going off to them to fix it. I can't keep bothering other people to get my Dyson fixed and getting them to give up their time, so Dyson will have to just deal with it.

This of course means that I'm now completely without a machine for another week so 3 weeks going on 4 weeks can't be ignored and is a concern if I need them again in the future.

As Madaboutsebo says, yes the main complaint is the engineers turning up without any parts and then having to come back again. I wish Dyson would warn on the initial call that they operate this type of service so that individuals don't go taking time off work for them to turn up.

When people see 'upto £110 off a Dyson when you trade in' they get enticed by it. I considered it and then shook myself and remembered the issues I have with my current one.

Anyway, fingers crossed the machine will come back in one piece at the end of next week.


Post# 281556 , Reply# 43   5/23/2014 at 11:21 (3,597 days old) by vintagerepairer (England)        

Not sure if this is doing anything to Dyson reputation as customers are still buying their products!!

Exactly.

The breakdowns are unlikly to hamper sales. What may do so, however, is people losing time from work again and again. Two days holiday wasted and the average salary earner is probably 2/3 the way to paying for another Dyson, had they gone to work.


Post# 281557 , Reply# 44   5/23/2014 at 11:26 (3,597 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Trouble is, I don't think the breakdowns or the number of complaints will hamper sales. After all, what other brand other than Miele at JL have such heavy dangling carrot style advertising?

The engineer failing to bring the right part smacks of an experience my parents had when our Bosch dishwasher broke down. Back then, in the mid 1980s it came with a five year guarantee and the appliance broke down after 4 years. Bosch made us wait 3 weeks for an engineer to arrive, and duly on arrival discovered that he didn't have the right part, thus waiting a month and a week before the part and him arrived again.

Bosch also gave me the run around when my own fridge freezer broke down. It only had a 2 year guarantee and a part on the back of the freezer fell off, creating a pool of water at the back. Same thing happened again, though I didn't have to wait a month and a half, but rather 2 weeks until the part came in.

So, when Which awarded Bosch as the number one appliance retailer last year, there weren't many smiles in our household.

End of the day, a brand as big as Bosch can also have breakdowns and average customer service where repairs are concerned.


Post# 281558 , Reply# 45   5/23/2014 at 11:31 (3,597 days old) by vintagerepairer (England)        

Well, as I have pointed out all along, aftercare costs manufacturers money. They only do it because without it no one would buy their brand at all. However, those brands with the best reliability have historically been the ones with the worst aftercare, as with the number of faliures etc being low, the number of engineers and parts in stock is equally as minimal, given the lack of needs.

Post# 281563 , Reply# 46   5/23/2014 at 12:56 (3,597 days old) by madaboutsebo (Midlands, UK)        

madaboutsebo's profile picture
Sorry I meant to say hot/cold fans missed the word 'fans' out oops!!

I hope they manage to fix your Dyson blakaeg soon. I agree with you Dyson need to tell the customer that when the Engineer turns up on the first call that it is to check the machine over to see what parts are needed! Like you say so they are aware up front! They must of changed this recently as my parents had their DC18 fixed by a Dyson Engineer on the first visit they had the parts on them! Considering the reliability of Dyson vacuums the Engineers need to be fixing them as quickly as possible customers don't want to wait especially if they used the machine on a daily bases! Plus considering the amount they pay for the product. For reason only Dyson know they have obviously changed the way they do things now!

While sales are strong for Dyson customers who have had continuous issues dealing with Dyson and issues with their vacuums are more likely not to buy Dyson again.....possibly. Again I read comments on their Facebook page!! Them again people say things out of anger!!


Post# 281564 , Reply# 47   5/23/2014 at 13:08 (3,597 days old) by vintagerepairer (England)        

"For reason only Dyson know they have obviously changed the way they do things now!"

I expect it is because they have finally realised just how much it is costing them. Fine if there is money to give customers what they need, but not so fine when they want to invest more in R&D.


Post# 281585 , Reply# 48   5/23/2014 at 19:08 (3,597 days old) by blakaeg (NW London, UK)        

The average consumer isn't interested in Dysons expenditure on R&D when their machine goes wrong. I certainly don't care. I just want my vacuum repaired!

If only I could do of myself I'd just get on and do it even if it invalidates my warranty . But it's not easy to swap over the duct housing on the Ball models like it was on the DC04.


Post# 281616 , Reply# 49   5/23/2014 at 22:28 (3,597 days old) by vacu-finder ()        

I will not knock Dyson, but I would not take one.

Post# 281634 , Reply# 50   5/24/2014 at 03:46 (3,597 days old) by vintagerepairer (England)        

"The average consumer isn't interested in Dysons expenditure on R&D when their machine goes wrong. I certainly don't care. I just want my vacuum repaired!"

Well as I said and apologised for before, I am not defending Dyson, but I expect my sarcasim is not coming through.

I KNOW that the average customer is not interested in the investment of money in R&D. What I was saying was, sarcastically so, that Dyson was all for spending money on aftercare until such time that -possibly- he was running short on R&D (which they seem to think so much of) and had to scale back, maybe.


Post# 281635 , Reply# 51   5/24/2014 at 03:51 (3,597 days old) by madabouthoovers ()        

After all - every new machine from Dyson has to be packed with "technology" and be the subject of lots of "R&D" and that's all Dyson is bothered about. People love "technology" and are prepared to pay hundreds of pounds more for the latest of it. Dyson is laughing all the way to the bank - at his customers expense, thank you very much, and dreaming about all his "technology".


Post# 281637 , Reply# 52   5/24/2014 at 05:40 (3,596 days old) by citroenbx (england)        

citroenbx's profile picture
yes things are not what they yse to be

  Photos...       <              >      Photo 1 of 3         View Full Size
Post# 282040 , Reply# 53   5/27/2014 at 15:50 (3,593 days old) by blakaeg (NW London, UK)        

Just an update - it hasn't been collected as Dyson so promised me they would get it done! LOL, so it's still ongoing. Feel like giving up on it now Zzzzz

Post# 282050 , Reply# 54   5/27/2014 at 17:51 (3,593 days old) by madabouthoovers ()        

You have the patience of a saint - If it was me, it'd be in the dustbin by now and its replacement wheeled in , and it wouldn't be a Dyson!


Post# 282068 , Reply# 55   5/27/2014 at 19:58 (3,593 days old) by parwaz786 ( )        

Wouldn't be expecting that from Dyson! I would also bring home a new vacuum. a reliable durable machine.
PS Why not glue it? There are some really good adhesives available on Amazon for quite cheap, like Araldite which holds well


Post# 282107 , Reply# 56   5/28/2014 at 06:00 (3,592 days old) by blakaeg (NW London, UK)        

Madabouthoovers,

I don't know how I have kept my cool either LOL. But I suppose that I believe that Dyson will help me eventually and my case isn't as bad as one lady who is waiting 6 WEEKS for her Dyson to be repaired. I'm only waiting 3 weeks so far!

Parwaz,

I don't think so!! Why on earth would someone want to glue their vacuum cleaner together when it's still under warranty?!? Also may I had that the glue won't hold that part on. It's completely sheared off.


Post# 282108 , Reply# 57   5/28/2014 at 06:32 (3,592 days old) by parwaz786 ( )        

If I would have given up, I would try that though. Dyson have had me waiting like a little over 1 week to get a dc25 post motor filter

Post# 284238 , Reply# 58   6/12/2014 at 16:20 (3,577 days old) by anthony (leeds uk)        
sling it

anthony's profile picture
in the bin then go and buy a new one just make sure its not a dyson.Back in the day i would have carried a full van stock of parts for the most common machines and if i didnt have what was needed it simply meant a trip back to the workshop where there were ample spares only on rare occasions would i have to order parts its simply not good enough i fear if Mr Dyson dosnt get his finger out his so called reign at the top of the pile may soon come to an end and it will joe public are very fickle one mistake and they will drop Dyson like a hot brick

Post# 284421 , Reply# 59   6/13/2014 at 18:22 (3,576 days old) by dyson89 (Norfolk, UK)        

I may aswell add my 2 penneth here.

I'm Dyson all the way especially the older models up to the dc15. But when I bought my first house a few years ago I bought a Sebo Felix Fun (orange and purple) it lasted 9 months before the cable broke in the handle. Sebo wouldn't repair under warranty so I did it. A few months later less than a year old the power head has packed up. It's now redundant in the garage with all the extra tools I bought for it. Now my daily vacuum is A DC25 Drawing Edition.

It's all swings and round a bouts.

Touch wood I've never had a bad Dyson. But I have used their customer service and found it to be very good. Parts always sent when needed etc


Post# 284671 , Reply# 60   6/14/2014 at 20:53 (3,575 days old) by blakaeg (NW London, UK)        

Just an update as I've not been on here for a whole. On 4th June got my machine back with a new cleanerhead, filters, cord and the main duct housing. I think they may have changed the foot pedal on the back too as it is smoother in its action and the plastic looks shinier.

Dyson also did something else as a goodwill gesture.

I initially lost faith in Dyson but when they put themselves out to rectify the machine and please me as a customer, they really did put themselves out for me. I have never had such good service before and it certainly restored my faith in Dyson. Again, I'm not keen on their latest machines but I'm happy with my DC24 so far. The brushbar head is of the 'modified' type so it has no button on the side and when the brush starts up it starts up slowly and it sounds different compared to the ones I had before. I'm not sure if the RPM is slower or if there's a newer type motor but it does sound different. I'm just hoping that it doesn't start to rattle like the other ones did.

Am a little concerned about 'bashing' my DC24 into anything incase the duct housing breaks again so I'm using it with more care now. Again I'm pleased Dyson replaced that part under warranty.



Post# 296459 , Reply# 61   9/1/2014 at 17:40 (3,496 days old) by blakaeg (NW London, UK)        

I know this is now an old thread but I noticed this video by Dyson. Check it at around 1min 10 secs.

It shows a DC24 being swung side to side by the handle. Kinda makes me cringe as I know my DC24 would probably break if I did that. It's amazing how these machines pass these tests. They sure look convincing.

I make sure I'm extra careful with my DC24 incase the body breaks again.

The video is DC35 themed but shows the DC24 in the test rig from 1.10.


CLICK HERE TO GO TO blakaeg's LINK


Post# 296463 , Reply# 62   9/1/2014 at 17:46 (3,496 days old) by parwaz786 ( )        

I done this too my dc24, and it never broke :) I done it because my dc24 was a bargain, and I dropped it a few times, when for some reason the bin came off when I grabbed that, and the wand and the vacuum fell to the ground. They are pretty durable now, but the design is a bit creeky

Post# 296465 , Reply# 63   9/1/2014 at 17:48 (3,496 days old) by blakaeg (NW London, UK)        

You've had more luck than me Parwaz lol ;)

Post# 296474 , Reply# 64   9/1/2014 at 19:21 (3,496 days old) by parwaz786 ( )        

Nope, lol, you had more luck because my dc24 broke, after 1 month of owner ship as the brushbar cog has brown, so the the brush cant spin, and the end cap was all rattle, the brush end melted, the brushbar switch is getting a bit stickier and the filter in the cyclone goes out of place if blocked, and the post filter leaks dust

Post# 296927 , Reply# 65   9/3/2014 at 17:58 (3,494 days old) by super-sweeper (KSSRC Refurbishment Center)        

super-sweeper's profile picture

Blakaeg, I think this has gone on long enough! I would've thrown that DC24 off the roof 49 times by now! You may try to keep this thing in one piece (9 pieces if you're lucky) until the warranty goes out, but there is no way around this! You need to go out into the world and find a QUALITY vacuum cleaner! Now,I recommend Kirby like I get paid $$$$ senseless for it, but being that you like the swivel feature,I guess you would not be interested. Still, just about anything is better than that Dyson!

 

You're being fooled, do you think the same vacuum that has given you all that heartache can survive those tests? Only those who pass the 40MPHIAPF test can be judged as indestructible quality. Quality is only proven in the household environment.


Post# 296934 , Reply# 66   9/3/2014 at 18:28 (3,494 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
1


Post# 296939 , Reply# 67   9/3/2014 at 18:40 (3,494 days old) by dys0nb0y (Luton)        

This post has been removed by the member who posted it.




Forum Index:       Other Forums:                      



Comes to the Rescue!

Woops, Time to Check the Bag!!!
Either you need to change your vacuum bag or you forgot to LOG-IN?

Discuss-O-MAT Log-In



New Members
Click Here To Sign Up.



                     


automaticwasher.org home
Discuss-o-Mat Forums
Vintage Brochures, Service and Owners Manuals
Fun Vintage Washer Ephemera
See It Wash!
Video Downloads
Audio Downloads
Picture of the Day
Patent of the Day
Photos of our Collections
The Old Aberdeen Farm
Vintage Service Manuals
Vintage washer/dryer/dishwasher to sell?
Technical/service questions?
Looking for Parts?
Website related questions?
Digital Millennium Copyright Act Policy
Our Privacy Policy