Thread Number: 24822
Broken Dyson DC24 |
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Post# 278907 , Reply# 1   5/1/2014 at 11:34 (3,619 days old) by parwaz786 ( )   |   | |
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If its accidental damage, then dyson wont cover it, but this looks like a design flaw |
Post# 278925 , Reply# 3   5/1/2014 at 13:48 (3,619 days old) by parwaz786 ( )   |   | |
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Awesome! Good luck with the DC24 |
Post# 279104 , Reply# 9   5/3/2014 at 03:00 (3,618 days old) by parwaz786 ( )   |   | |
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If you want a compact, powerful Dyson which has not many problems, a Dyson DC08 with Telescope wrap and a turbine head will be good. |
Post# 279120 , Reply# 10   5/3/2014 at 08:25 (3,617 days old) by citroenbx (england)   |   | |
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Post# 279242 , Reply# 11   5/4/2014 at 10:56 (3,616 days old) by blakaeg (NW London, UK)   |   | |
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Parwaz786, I'm not a cylinder user. Much prefer uprights all the way. |
Post# 279969 , Reply# 12   5/10/2014 at 06:37 (3,610 days old) by blakaeg (NW London, UK)   |   | |
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It finally broke. Can't really use it now. |
Post# 279970 , Reply# 13   5/10/2014 at 06:38 (3,610 days old) by blakaeg (NW London, UK)   |   | |
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The section missing |
Post# 279972 , Reply# 14   5/10/2014 at 06:40 (3,610 days old) by blakaeg (NW London, UK)   |   | |
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Normal side |
Post# 279975 , Reply# 15   5/10/2014 at 06:52 (3,610 days old) by blakaeg (NW London, UK)   |   | |
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Real shame this has happened as I need to vacuum every other day due to allergies. Won't be able to use it now :( CLICK HERE TO GO TO blakaeg's LINK |
Post# 279984 , Reply# 16   5/10/2014 at 09:55 (3,610 days old) by parwaz786 ( )   |   | |
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Try Araldite glue which you can find on amazon, works really good, million times better than super glue. |
Post# 279998 , Reply# 17   5/10/2014 at 11:29 (3,610 days old) by madabouthoovers ()   |   | |
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I thought Dyson were supposed to be sending an engineer to engineer a fix for it? |
Post# 280301 , Reply# 22   5/12/2014 at 21:36 (3,608 days old) by super-sweeper (KSSRC Refurbishment Center)   |   | |
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Post# 281455 , Reply# 24   5/22/2014 at 14:32 (3,598 days old) by blakaeg (NW London, UK)   |   | |
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Side of new head
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Post# 281456 , Reply# 25   5/22/2014 at 14:33 (3,598 days old) by blakaeg (NW London, UK)   |   | |
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Old head
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Post# 281457 , Reply# 26   5/22/2014 at 14:34 (3,598 days old) by blakaeg (NW London, UK)   |   | |
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Safety button on side of old cleaner head
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Post# 281476 , Reply# 29   5/22/2014 at 16:47 (3,598 days old) by madabouthoovers ()   |   | |
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"engineer" lol - makes me laugh. Wont be long before they send you a box to pack it in to be sent off to Malmesbury for repair at their leisure. |
Post# 281522 , Reply# 35   5/23/2014 at 03:29 (3,598 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)   |   | |
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Well, if you are a buyer and led by a Dyson with its long warranty, you expect a quality service. As do all the other brands that offer quality and design as their marketing advertising blurbs. A large company like Dyson should offer a far better service than the one that blakaeg has received.
blakaeg already has a SEBO Felix. A quick look at his profile confirms that. |
Post# 281529 , Reply# 38   5/23/2014 at 04:15 (3,598 days old) by madabouthoovers ()   |   | |
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Seeing as you have a Sebo Felix - why not just use this? or one of the other Dysons you say you have in your profile?
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This post was last edited 05/23/2014 at 09:25 |
Post# 281531 , Reply# 39   5/23/2014 at 04:31 (3,597 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)   |   | |
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Well the question of quality is always questionable between buyer or owner - that can't be defined.
If it was the case that ALL aftercare was poor, statistical findings shown up by Which and other organisations who have enough balls to go "national" with more fruitful findings outline that extended warranties for most appliances aren't always a rip off. There are brands out there who can offer good loyalty/back up - the data just isn't as widely available to UK buyers. The issue here is the aftercare service in which a member on here has received, and also from a major brand who offer a long warranty. Which already outlined a number of companies who went under "Domestic and General" tags in the 1990s too. That has already made a large proportionate amount of buyers very aware of D&G policies. Not many sign up to the offers as a result... In these hard times, sales and aftercare go hand in hand together in my experience. I've spoken to a number of customers and sales staff recently from a few appliance shops and bigger franchises such as John Lewis and Currys. From TVs to washing machines and vacuums, and even irons - if the brands offer an extended guarantee over another which only offers 1 or 2 years, buyers are beginning to sway towards a model that is slightly more expensive but offers lengthier warranties. What comes later isn't part of the deal though - the long waiting time for an engineer to arrive, the questionable charges of parts if "parts and labour" are covered for 2 years or in blakaeg's case, a right royal hop around! |
Post# 281536 , Reply# 41   5/23/2014 at 07:19 (3,597 days old) by madaboutsebo (Midlands, UK)   |   | |
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What blakaeg has and is experiencing with Dyson is plastered all over there Facebook page from angry and fed up customers about the same issues. Length of time it takes now to get a vacuum repaired. That's from UK customers amongst others. One customer stated that the Engineers don't carry parts with them anymore they order them in like what blakaeg has experienced once they have visited the customer to check out what the issue is. What makes me laugh is the Engineer knows what calls they have that day or week and the type of models they would be going to look at so surely should carry some basic range of parts with them for that model!? Surely!!
Even the Hot/cold recall Dyson are doing customers are getting angry and frustrated with how Dyson is seemed to be dealing with all that! Not sure if this is doing anything to Dyson reputation as customers are still buying their products!! |
Post# 281557 , Reply# 44   5/23/2014 at 11:26 (3,597 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)   |   | |
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Trouble is, I don't think the breakdowns or the number of complaints will hamper sales. After all, what other brand other than Miele at JL have such heavy dangling carrot style advertising?
The engineer failing to bring the right part smacks of an experience my parents had when our Bosch dishwasher broke down. Back then, in the mid 1980s it came with a five year guarantee and the appliance broke down after 4 years. Bosch made us wait 3 weeks for an engineer to arrive, and duly on arrival discovered that he didn't have the right part, thus waiting a month and a week before the part and him arrived again. Bosch also gave me the run around when my own fridge freezer broke down. It only had a 2 year guarantee and a part on the back of the freezer fell off, creating a pool of water at the back. Same thing happened again, though I didn't have to wait a month and a half, but rather 2 weeks until the part came in. So, when Which awarded Bosch as the number one appliance retailer last year, there weren't many smiles in our household. End of the day, a brand as big as Bosch can also have breakdowns and average customer service where repairs are concerned. |
Post# 281563 , Reply# 46   5/23/2014 at 12:56 (3,597 days old) by madaboutsebo (Midlands, UK)   |   | |
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Sorry I meant to say hot/cold fans missed the word 'fans' out oops!!
I hope they manage to fix your Dyson blakaeg soon. I agree with you Dyson need to tell the customer that when the Engineer turns up on the first call that it is to check the machine over to see what parts are needed! Like you say so they are aware up front! They must of changed this recently as my parents had their DC18 fixed by a Dyson Engineer on the first visit they had the parts on them! Considering the reliability of Dyson vacuums the Engineers need to be fixing them as quickly as possible customers don't want to wait especially if they used the machine on a daily bases! Plus considering the amount they pay for the product. For reason only Dyson know they have obviously changed the way they do things now! While sales are strong for Dyson customers who have had continuous issues dealing with Dyson and issues with their vacuums are more likely not to buy Dyson again.....possibly. Again I read comments on their Facebook page!! Them again people say things out of anger!! |
Post# 281616 , Reply# 49   5/23/2014 at 22:28 (3,597 days old) by vacu-finder ()   |   | |
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I will not knock Dyson, but I would not take one. |
Post# 281637 , Reply# 52   5/24/2014 at 05:40 (3,596 days old) by citroenbx (england)   |   | |
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Post# 282040 , Reply# 53   5/27/2014 at 15:50 (3,593 days old) by blakaeg (NW London, UK)   |   | |
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Just an update - it hasn't been collected as Dyson so promised me they would get it done! LOL, so it's still ongoing. Feel like giving up on it now Zzzzz |
Post# 282050 , Reply# 54   5/27/2014 at 17:51 (3,593 days old) by madabouthoovers ()   |   | |
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You have the patience of a saint - If it was me, it'd be in the dustbin by now and its replacement wheeled in , and it wouldn't be a Dyson! |
Post# 282108 , Reply# 57   5/28/2014 at 06:32 (3,592 days old) by parwaz786 ( )   |   | |
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If I would have given up, I would try that though. Dyson have had me waiting like a little over 1 week to get a dc25 post motor filter |
Post# 284238 , Reply# 58   6/12/2014 at 16:20 (3,577 days old) by anthony (leeds uk)   |   | |
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in the bin then go and buy a new one just make sure its not a dyson.Back in the day i would have carried a full van stock of parts for the most common machines and if i didnt have what was needed it simply meant a trip back to the workshop where there were ample spares only on rare occasions would i have to order parts its simply not good enough i fear if Mr Dyson dosnt get his finger out his so called reign at the top of the pile may soon come to an end and it will joe public are very fickle one mistake and they will drop Dyson like a hot brick
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Post# 296465 , Reply# 63   9/1/2014 at 17:48 (3,496 days old) by blakaeg (NW London, UK)   |   | |
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You've had more luck than me Parwaz lol ;) |
Post# 296927 , Reply# 65   9/3/2014 at 17:58 (3,494 days old) by super-sweeper (KSSRC Refurbishment Center)   |   | |
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Blakaeg, I think this has gone on long enough! I would've thrown that DC24 off the roof 49 times by now! You may try to keep this thing in one piece (9 pieces if you're lucky) until the warranty goes out, but there is no way around this! You need to go out into the world and find a QUALITY vacuum cleaner! Now,I recommend Kirby like I get paid $$$$ senseless for it, but being that you like the swivel feature,I guess you would not be interested. Still, just about anything is better than that Dyson!
You're being fooled, do you think the same vacuum that has given you all that heartache can survive those tests? Only those who pass the 40MPHIAPF test can be judged as indestructible quality. Quality is only proven in the household environment. |
Post# 296934 , Reply# 66   9/3/2014 at 18:28 (3,494 days old) by dys0nb0y (Luton)   |   | |
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Post# 296939 , Reply# 67   9/3/2014 at 18:40 (3,494 days old) by dys0nb0y (Luton)   |   | |
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