Thread Number: 23851
Vax demonstrator = nightmare |
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Post# 267187 , Reply# 1   2/11/2014 at 15:47 (3,698 days old) by Durango159 (State College, PA)   |   | |
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Well if Vax told you they'd be demoing carpet cleaners, then a vacuum cleaner cleans carpet so it is a Carpet Cleaner too!! It's all how you word it. Vacuums and carpet cleaners it's all a related market.
I say: " Why can't we all just get along!!" Everyone there is working and the goal should be inform the customer of what is present. If you're not happy with the Vax line then don't carry those models in the store!! Just because a store carries Sanitaire, they don't have to carry every single model offered by Sanitaire!! I understand that you and the Dyson rep are now great friends but keep in mind that his occupation with Dyson puts him at a bias against Vax and their rep!! His goal is to make Dyson your exclusive brand and eliminate Vax. The Vax rep has the same goal set, it's not their fault or a personal problem it's their job and they're trained for it!!! You two should be working with each other to help the customer and not butting heads, cause that's unprofessional!! Especially if a company rep was present in a store and then a store owner came behind them and tore customers aways from the rep, then that's very unprofessional and why bother to have a company representative at the store!!! Inform the customer of what is available and explore their needs. That should be everyones focus, if that's not happening then there is a problem. It's unprofessional to cut someone off while they're in the middle of something. You could chime in to what they're saying and in doing so explore the customers brain to figure out the situation. Making recommendations off of that. Exhibiting unprofessionalism is going to turn customers away and then you have no sales!! Everyone should be sales minded. Help the customer and get the sales, don't argue and scare them away!! By the way, if you scare one away, that turns into about 20 by the time they get home and tell everyone of their experience and all of those people tell their friends of the terrible experience someone else had!!! Now if the Vax rep was playing Tug of War with a vacuum cleaner with a customer to put it back on the shelf then that is grounds for that company reps not be welcome back in the store. That would primarily be a phone call between the representatives manager at Vax and the store manager. All of this is of course assuming that it wasn't part sarcasm and that the customer wasn't having fun with it!! If I was a representative of a brand I'd be approaching customers and trying to see their interests as well. If you're standing there like a brick wall not acknowledging people walk by or within a certain radius of you, then you should be fired!!! This post was last edited 02/11/2014 at 16:15 |
Post# 267203 , Reply# 3   2/11/2014 at 16:35 (3,698 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)   |   | |
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I agree with Benny.
End of the day you're a Currys employee and the Vax demonstrator has every right to be there as well as, should he wish, to make a complaint. The severity of doing likewise won't raise too many eye brows as demonstrators are taught to cold sell anyway. But having a black mark on your record at the franchise you work at is never a good idea, should you wish to move on or seek promotion. I know that doesn't sound very fair but as guests to a franchise or dept stores, sales staff should be taught to either respect and help out if required, or respect and stay away. Nice poem btw, VR. |