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Thread Number: 22379
Question regarding Cyclo Vac Central System |
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| Post# 250739 9/20/2013 at 12:03 (3,863 days old) by filterqueenman (Park City UT) | ||
Okay Vacuum folks - I have a question. Back in May I had a Cyclo Vac Central Vacuum installed in our new home here in Utah. The model is 615 HX with DataSync. In July the power unit would shut off in the middle of cleaning. It was determined that a short in the hose. CycloVac sent a new hose and handle. This morning it did it again. Only will stay on for about 30 seconds and then shut down.
No indicator lights came on such as change bag,filter, call for repair. I called the dealer who said that he thinks it is a hose or the thermal switch. The unit is not hot in the garage. (then again it is 35 degrees here today) The problem occurs regardless of the attachment, such as the power nozzle or floor brush. He said he remembers seeing a service bulletin regarding a problem with the DataSync but could not remember the details. He went on to say he would call CycloVac and see what they will do. According to my paper work the unit has a 15 part warranty and 5 years labor. What is your take on this very frustrating problem? Did I make a poor purchase? This system is top of the line so I thought and the warranty was superb...so I felt okay with spending the money on the unit. Any advice would be greatly appreciated. | ||
| Post# 250741 , Reply# 1 9/20/2013 at 13:05 (3,863 days old) by Blackheart (North Dakota) | ||
Okay | ||
| Post# 250743 , Reply# 2 9/20/2013 at 13:13 (3,863 days old) by filterqueenman (Park City UT) | ||
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Power head | ||
| Post# 250779 , Reply# 3 9/20/2013 at 22:23 (3,862 days old) by Blackheart (North Dakota) | ||
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Hmm | ||
| Post# 250796 , Reply# 4 9/21/2013 at 08:02 (3,862 days old) by filterqueenman (Park City UT) | ||
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Thanks | ||
| Post# 250845 , Reply# 6 9/21/2013 at 17:27 (3,861 days old) by filterqueenman (Park City UT) | ||
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No lights at inlets | ||
| Post# 251025 , Reply# 7 9/23/2013 at 01:00 (3,860 days old) by BrianKirbyClass (Eudora Kansas) | ||
Hope they get your problem fixed without any hassle. This is a good example of too many bells and whistles, mother boards, ect. Sounds like its something related to the mother board, circuts, ect. I had a basic simple Beam system with 4 inlets installed in my home in 1990, and its still going strong to this very day. Have NEVER had a problem with it. Have the basic hose for the garage and car, and the basic Electric hose with the pig tail to run the PN, which is a basic 1970s Eureka PN with a Vibra Groomer brush roll. There is no switch on the handle of either hose, and Has never given one day of trouble. All 4 inlets still work perfectly, and so does the motor and filter. Makes me think all of these fancy doo dads (as Grandma used to say) arent really necessary and will cause trouble sooner or later. All my unit has is an on and off switch. The unit comes on whenever contact is made with the hose cuff when inserted inside the inlets in the house.
Id tell them to take this unit back and bring you one WITHOUT any computers, mother boards, "brain",,ect. Tell em all you want is a simple reliable system. | ||
| Post# 251076 , Reply# 8 9/23/2013 at 13:44 (3,860 days old) by filterqueenman (Park City UT) | ||
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Thanks Everyone!
WOW - this has been frustrating. The dealer spoke with CycloVac and they will not replace the unit - but are replacing the circuit board and hose. I am going with this as really not much I can do about it. I wanted them to replace the entire power unit as 4 service calls in less then 6 months seems like a lemon to me.
Brian - funny you should say that - I too was wondering if I should just go with a simple system. The issue I have is I like the 4 speeds the system is great on my oriental rugs and throws. I also liked the it told me when to change the bag. The dealer offered me a MD Silent Master S44 - but it is only one speed and a lot more noise. The power unit is in my Partner's work shop so something that did not cause a headache when running was very important. Part was ordered today - has to ship from Canada so I am guessing 2 weeks and then I have to get on the service schedule for the repairman to come back out and install it - generally 2 - 4 days after the part arrives. Again - thanks for everyone who helped me out it is greatly appreciated. Here is a link to the system. CLICK HERE TO GO TO filterqueenman's LINK | ||
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