Thread Number: 19
When is Kirby going to upgrade their website
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Post# 106   8/27/2006 at 01:32 (4,795 days old) by tolivac (Greenville,NC)        

long after I got my new Kirby Sentria vac-Kirby STILL hasn't uprgraded their website to show their new vacuum!You would think they would be proud of it-guess their webmaster hasn't heard yet?




Post# 127 , Reply# 1   8/27/2006 at 15:51 (4,795 days old) by converto-skip ()        
Rex

Rex i called the 800 number and did talk to a kirby rep and she told me they were going to upgrade there site until the last diamond G was sold and then they will start to promote the sentria.

Skip...


Post# 134 , Reply# 2   8/27/2006 at 21:06 (4,794 days old) by rexairman ()        

Skip's answer is correct. The companies that sell in the home don't want potential customers to know anything about the new machine if the local dealer is still trying to sell the unsold inventory of the old. It is easier to tell the customer that this is a new model, too new to be on the website, than to be trying to sell the old model when they can see the new on online. My involvement with Rainbow, whose website is far more complex than Kirby's bears this out. We were selling E2's while the website still showed the e-Series, and before that we were selling e-Series while the website showed the SE. These companies business revolves entirely around getting a dealer in the house to sell the product. They are not looking to sell over the internet. In fact, I'm sure Kirby prohibits internet sales, just as Rainbow does. As a Rainbow service distributor I am prohibited from selling anything, even a belt, online, or making any mention of Rainbow on a website, under penalty of immediate cancellation. I would assume Kirby takes the same position. With these types of companies, the product becomes almost incidental - it is only a vehicle to make money when a sales person gets into the home. Websites, to these companies, are a necessary evil, but necessary because the portray the company as up-to-date in the eyes of consumers.

Post# 146 , Reply# 3   8/27/2006 at 21:54 (4,794 days old) by converto-skip ()        
Clay

What people don't realize it , if You buy like say ebay or unauthorised dealer the machines carry no warrenties at all. so if after 2 weeks of having it and it suddenly stops working You are screwed because they is no warrenty to repair it or replaced it. It is very tempting to buy let's say from ebay but if the machine doesn't work your out of your money.

Skip...


Post# 177 , Reply# 4   8/28/2006 at 00:25 (4,794 days old) by swingette ()        
until the last diamond G was sold

lol, makes sense, but the machines are soo similar. simply bring up the website with the old model and squint, you will think you are seeing the Sentria. dont really care for Kirby, but I AM curious about what will come with a redesign.

Post# 181 , Reply# 5   8/28/2006 at 00:55 (4,794 days old) by tolivac (Greenville,NC)        

Yes,Kirby is strict in not allowing Internet sales-Seems like ALL of the DTD Premium vac builders have that policy-can agree with it!The best way to see and try the machine--is right in your own home-on your floors and other surfaces.Its surprizing all of the Diamond G's haven't been sold out.And if you do buy just about any DTD Premium vacuum over the internet,-such as Kirby,Rainbow,TriStar,etc,the factory cannot warrant the machine.also you can't get the factory rebuild plans as well.




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