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Thread Number: 6428
Miele S7 Hose Problem |
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| Post# 71409 6/6/2009 at 23:07 (5,434 days old) by vacfanatic (Omaha, NE) | ||
I took my S7 Swing's hose into the dealer today since I needed to get bags, to address an issue with it. A very serious and annoying issue I might add! When I first bought the vacuum, the hose would retract back into it's original shape, and would not "smush" when you blast the suction. I have no idea how this happened, or why, the dealer was also very stumped. It must just be something wrong with the manufacturing of my hose. The dealer's demo model hose, still works just fine and does not choke itself when you put your hand over the end of the hose with the vacuum on full power. After my hose does this, I have to shut off the S7, screw around with the hose for 5 mins trying to get it to go somewhat back into it's designed shape, and resume vacuuming. Problem is, it won't stay in the side of the cleaner as it's designed to. The hose has never been stepped on, stretched excessively, etc, and I bought this vacuum in Jan 09. If you put a brand new bag in my S7, and use the hose, it'll choke itself and cut off over 50% of the suction, to the point where the full bag indicator is all the way red. Dealer is ordering me a new hose assembly under warranty, and for the inconvenience, they gave me a free box of U bags. $18 I saved, and can't wait for a working hose. 
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| Post# 71410 , Reply# 1 6/6/2009 at 23:08 (5,434 days old) by vacfanatic (Omaha, NE) | ||
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| Post# 71411 , Reply# 2 6/6/2009 at 23:11 (5,434 days old) by vacfanatic (Omaha, NE) | ||
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| Post# 71427 , Reply# 3 6/7/2009 at 02:09 (5,434 days old) by kenmore81 (Warwick, RI) | ||
That is so annoying | ||
Post# 71468 , Reply# 4 6/7/2009 at 12:35 (5,433 days old) by dial-a-nap  (Omaha - the home of the TV Dinner) |
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| Post# 71473 , Reply# 5 6/7/2009 at 13:03 (5,433 days old) by vacfanatic (Omaha, NE) | ||
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| Post# 72438 , Reply# 7 6/17/2009 at 20:12 (5,423 days old) by vacfanatic (Omaha, NE) | ||
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Still waiting for the dealer to call me once it has arrived. They had to order the hose from Miele, which I assume will be sent from Germany. I'll give it another week and then call for status. Also, there is nothing stuck in the hose, it does this the entire length of the hose, only when you stretch it out and block the suction at the hose end. Very strange indeed, but I think the coil is just defective. Can't wait for my replacement. This is my favorite cleaner to use, out of all of them that I own. | ||
| Post# 72468 , Reply# 8 6/18/2009 at 13:45 (5,422 days old) by rolls_rapide (-) | ||
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Ta for replying. | ||
| Post# 72486 , Reply# 10 6/18/2009 at 19:32 (5,422 days old) by vacfanatic (Omaha, NE) | ||
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Thanks
Chris, I really don't see any reason to get bent out of shape over it. Anything is subject to defects in the industry. $50 or $500,000, nothing is guaranteed to be perfect. I'm just pleased that the dealer who represents the company for a good reason, has done a great job of keeping me a very satisfied customer. I forsee myself to be doing business with this dealer for many years to come. | ||
| Post# 72546 , Reply# 12 6/20/2009 at 11:57 (5,420 days old) by vacfanatic (Omaha, NE) | ||
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Roger, I wouln't be worried about it unless it starts to get way out of shape like mine did. These cleaners have a lot of suction at the hose end, so if yours had something stuck in the hose, it probably is ok that it sort of "smushed" like mine did. As long as it went back to it's designed shape, and isn't about 6" too long like mine is, you should be fine. However, if this is a problem that turns out to be a widespread issue, I'm sure Miele would just redesign the hoses for our replacements, or use a different material. They surely would not just sit and do nothing about it if this turns out to be a widespread issue. I'll let you guys know how my new hose turns out! Should be here this coming week... I hope :-) Andrew | ||
| Post# 72749 , Reply# 13 6/22/2009 at 18:30 (5,418 days old) by vacfanatic (Omaha, NE) | ||
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New Hose
Well after 17 long days, my replacement hose arrived from Germany. Now I can use the S7 again, and the full bag indicator is now where it should be on an empty bag. This hose feels a bit more flexible, similar to the Hoover Windtunnel 2 Hose I have. I think the material is a bit different, the folds seem to be wider in the hose. Anyway, I'm glad to have a new hose for it. Off to clean! 
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| Post# 72750 , Reply# 14 6/22/2009 at 18:31 (5,418 days old) by vacfanatic (Omaha, NE) | ||
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| Post# 72751 , Reply# 15 6/22/2009 at 18:31 (5,418 days old) by vacfanatic (Omaha, NE) | ||
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