Thread Number: 36478  /  Tag: Brand New Vacuum Cleaners
Dyson v4 digital motor 120v spare part
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Post# 390796   4/20/2018 at 18:02 by Jzd (USA )        

Greetings fellow vacaholics.

I recently got a Dyson dc63
shipped to me from Japan.
A great little machine, quiet
With great suction for its size.
Unfortunately while I was at the
Supermarket someone thought it would
Be a good idea to suck up a bowl of
Dog food and a bowl of water.
I managed to find instructions on how
To take the machine apart, but even
After an extended drying time it remains
Dead. I contacted Dyson USA, but I'm stuck
In call center infinite loop. All I can get
Is 20 percent off a new machine (USA model,
No dc63) I was very surprised about their
Unwillingness to help, as I have previously
Gotten tremendous help from them in restoring
An old dc01.

Anyone have any leads or suggestions on how
To obtain a spare motor?

Thanks :-)

Post# 390811 , Reply# 1   4/20/2018 at 23:02 by MadMan (Chicago, IL, USA)        

madman's profile picture
I find it strange that the motor would be dead. Even if it got wet, it probably wouldn't have fried. Unless it was run so long that it overheated and burned out. If you have it completely apart, see what you can see of the electronics, the motor, control boards, switches, etc.

If there's any PCB's, set your sights there. A wet PCB will often not work even after completely drying, and if it isn't burnt, will need to be washed before it'll work again.

That being said, I'm not at all familiar with these machines, so I can't offer any specific advice.

Post# 390814 , Reply# 2   4/20/2018 at 23:49 by blackheart (North Dakota)        

With it being a brushless motor it would be controlled by a board. The board is most likely toast. Since the manufacturer is not going to be of much help to you. I'd probably just give in and buy a different model the 63 seems weaker at 170 airwatts vs the 250 on the big ball multi floor, or the strangely more powerful ball multifloor at 280 airwatts.

Since the machine isn't native to the US obtaining a new board and possibly motor could be quite....tiresome as you know, and probably quite costly. I honestly feel you're just better off buying a new machine at least then you'll have a warranty. Just my 2c

Post# 390828 , Reply# 3   4/21/2018 at 08:33 by Rolls_rapide (Scotland)        
More to the point...

... Who is the idiot who sucked up the water and dog food?

Post# 390871 , Reply# 4   4/21/2018 at 22:55 by MadMan (Chicago, IL, USA)        

madman's profile picture
Kids, probably.

Pics of pcb and motor would be nice.

Post# 390877 , Reply# 5   4/22/2018 at 02:20 by huskyvacs (Northern Indiana, United States)        

huskyvacs's profile picture
In my experience with buying and repairing store return salvage vacuums, if the vacuum was made within 1-2 years ago you will not find spare parts for it because it's still too new.

Not sure if Dyson can help you as they are not liable for non-domestic models imported from outside the US. Not sure if a vacuum shop would be able to mend it, as "electronic vacuums" are fairly recent these days and it takes time for repair techs to learn them.

Water is pretty much a death sentence for electronics, it either shorted out the battery (best case scenario) or the PCB (worst case scenario). Maybe there's a chance you could try and see if a computer repair shop could look at it and see if they could see what happened or repair it. I'm sure it's not what they are used to but it all works the same, with chips and circuitry and whatnot.

Post# 391118 , Reply# 6   4/26/2018 at 21:44 by Jzd (USA )        

Gratitude to all who replied.

The misdeed was done by a very helpful 5 year old who genuinely thought she would be helping daddy.

I realize that if the only matrix was most cleaning pr dollar then I should give up on it. But as many members here know when it comes to vacs it is often about much more than just that :)

After some more research the Dyson dc 49 might
Be using the same motor. They are both listed as the Dyson v4 digital motor, but I can't find any diagrams with actual part numbers on them. Diagrams and part numbers can be found for all vacs sold in the USA, but I haven't found for euro and eastern models. Anyone knows where they can be found?
The dc 49 motor is easily available as a spare part in Europe, interestingly enough.


Post# 391130 , Reply# 7   4/26/2018 at 22:23 by MadMan (Chicago, IL, USA)        

madman's profile picture
But does the motor come with the circuit board? If not, you might be buying a motor for nothing. Best thing to do is knock it down and determine the root cause of the problem.

Post# 391312 , Reply# 8   4/30/2018 at 01:06 by richmnz (Auckland, New Zealand)        
If pictures from here could help?


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