Thread Number: 35600  /  Tag: Brand New Vacuum Cleaners
Dyson Light Ball design fault
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Post# 382454   12/10/2017 at 11:32 (223 days old) by matt8808 (Teesside - North East - UK)        

Prior to me buying my two current daily drivers to replace a faulty Kirby, I tried one of the new Dyson Light Ball machines.

After two months of use a major design flaw became apparent.

One day I noticed the brush roll was labouring and didn't turn very freely by hand. Upon closer inspection it became apparent that the brush design was allowing dirt to build up inside the brush roll housing, slowly compacting into a harder more obstructing clump of dirt over time.

This dirt was also built up inside the large rotating black ring, kind of like a giant bearing, that the brush roll rests on. This has caused the outer brush housing to spin faster that the clogging inners could spin, and the inner part has started to cut into the outer brush housing.

I feel this is going to be a major issue as these machines start to age in normal domestic settings.

New daily drivers thread is here -

Decided to replace the two month old Dyson with something that had a bit more quality to it.

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Post# 382461 , Reply# 1   12/10/2017 at 13:25 (223 days old) by henrydreyfuss (Ohio)        
Disappointing to see that in the new Dyson

henrydreyfuss's profile picture
Usually a larger-diameter brushroll will help prevent hair and thread from getting wrapped around it, or caught in the ends. Sebo sorted out this problem decades ago, and many modern vacuums have well-guarded brush ends, using pretty simple solutions. Even with all their merits, there's seemingly always some design oddity or caveat with Dysons.

Post# 382462 , Reply# 2   12/10/2017 at 13:34 (223 days old) by FantomTechGuy (US)        
Not surprising...

fantomtechguy's profile picture
Dyson's problem is trying to look more modern, more slick and cutting edge. Vacuum cleaners now are made to look good and not to work good. If they would look at how it preforms rather than how it looks then Dyson vacuums would be better to use.

Post# 382486 , Reply# 3   12/11/2017 at 02:42 (222 days old) by tolivac (Greenville,NC)        

To solve all of this--get the Kirby fixed.Rather do that than contend with the ills of a Dyson.

Post# 382490 , Reply# 4   12/11/2017 at 06:02 (222 days old) by rvarley (Oregon)        

I don't find the Dysons good looking at all. To me, they look like cheap transformer toys. I have a V8 and do use it. While certainly no replacement for a mains powered vac, it is convenient. And while I'd be curious to try one of their AC powered uprights. Who knows? Perhaps I'd actually like the ugly beast.

Post# 382494 , Reply# 5   12/11/2017 at 07:12 (222 days old) by eurekaprince (Montreal, Canada)        

eurekaprince's profile picture
I wonder if the other “direct drive” beltless upright vacs by Kenmore and Panasonic have the same problem. And if not, how did they solve it?

Post# 382526 , Reply# 6   12/11/2017 at 21:57 (222 days old) by panasonicvac (Northern Utah)        

panasonicvac's profile picture
No not really. The quality design has been about the same since Panasonic introduced the beltless brushrolls in the late 90's. However, Panasonic shortly quit making these on their own vacuums because Panasonic dealers hated the costs of repairing or replacing the brushrolls (Which were mainly technical issues). Sears liked it so much that Panasonic continued to make them for the Kenmore brand.

Post# 382538 , Reply# 7   12/12/2017 at 07:26 (221 days old) by eurekaprince (Montreal, Canada)        

eurekaprince's profile picture
What were the technical issues that Panasonic dealers faced with the beltless brushrolls? They also featured them in their European Icon uprights.

Post# 382653 , Reply# 8   12/15/2017 at 00:40 (218 days old) by panasonicvac (Northern Utah)        

panasonicvac's profile picture
Mainly the circuit boards would go bad but it's also pretty common that we would also see the direct drive motors go bad as well.

Post# 382916 , Reply# 9   12/19/2017 at 19:00 (214 days old) by thecarolinaguy (Carolina)        

Better yet, we should all burn the Dysons in hell (no offense to the fans).

Post# 382921 , Reply# 10   12/19/2017 at 22:12 (214 days old) by huskyvacs (Northern Indiana)        

huskyvacs's profile picture
I have a DC24 and compared to my Kirby it feels like a toy. The cost to get the Kirby fixed would have been cheaper than a "Disposalson".

Post# 382932 , Reply# 11   12/20/2017 at 00:25 (213 days old) by vacuumdevil (Denver)        

vacuumdevil's profile picture
A Dyson having a design flaw I think that's something we've all come to expect.

Post# 386952 , Reply# 12   3/1/2018 at 05:30 by Vacfan1982 (Cardiff)        

vacfan1982's profile picture
There is an answer to this. Clean the brushroll and housing regularly. The brushroll is easy to remove it slides out like the Sebo brushroll.

Post# 386954 , Reply# 13   3/1/2018 at 08:55 by luxkid1980 (Richmond, Virginia)        

Was this just an issue inherent to this particular model Dyson?

Post# 386963 , Reply# 14   3/1/2018 at 13:27 by HonestJoe68 (Mansfield, Ohio)        

I agree with @vacfan1982, I have several hundred vacuums in my current collection and have owned hundreds more over the last 30 years, and I’ve Never had any brushroll issues, hair issues or basically any issues where common user maintenance is involved.

I find it funny that some folks go to great lengths to take excellent care of cooking utensils, athletic shoes, their clothing or other household items.. but ask them when is the last time they checked their vacuum cleaner brushroll, filters or bag and they have No idea.

No shade or offense is intended to anyone on this site, but you don’t even need a tool to just push in, twist and pull the brushroll out of the Dyson vacuums with this type brushroll. Then simple tap any dust out.. pick hairs and threads (if any as mine rarely has anything wrapped around it) and you’re done.

I’ve mentioned before I don’t often use my brand new USA model Small Ball Multi Floor (UK model has a different head on it as Roger Lang’s and mine bought at the same time, but differ a lot) but I use my Dyson V8 Absolute with this head on it every day. With very basic user upkeep, it should never be an issue, and sorry not to argue, but I’d hardly call it a “Design Fault” or flaw. My Ball Animal 2 & Small Ball are more for my (keep as new and clean) collection vs. my use everyday collection. I have a few vacuums NIB just to own.

Like anything you buy and own..l a little preventative maintenance and care makes anything last much longer and perform at its best.

I guess it’s all how you look at it or personal opinion (which is all ok by me and no argument from me) what is easy to some is a nuisance to others. I figure you spend what you do for a Dyson, the least I can do is empty it every time and follow basic routine maintenance. Then some folks “expect or assume” you buy a vacuum cleaner and you Never have to do anything to it beyond dump out the dirt or empty the canister... I’ll never understand that mind set?

Peace and respect to everyone.. this is strictly my opinion and not shade or means for arguing. I truly LOVE talking about vacuum cleaners which is why I love this website and all you great people. Thanks!

This post was last edited 03/01/2018 at 14:46
Post# 387065 , Reply# 15   3/3/2018 at 07:49 by matt8808 (Teesside - North East - UK)        

Regarding the comments on maintenance. I have never had a vacuum cleaner before where high levels of dirt built up inside the brush roll causing an issue. Therefore checking inside the brush roller on a regular basis is not part of my maintenance program. Nor do I think it should be. I look after my things and fail to see how this issue is caused by neglect on my behalf?

I was pointing out this issue because in a NORMAL domestic setting where the machine will be lucky if it even gets a filter wash this is obviously going to be an issue and will cause the brush unit to fail.

Post# 387070 , Reply# 16   3/3/2018 at 08:51 by Vacfan1982 (Cardiff)        

vacfan1982's profile picture
It's a good idea to service the brushroll at regular intervals whatever cleaner you use.

Post# 387078 , Reply# 17   3/3/2018 at 10:14 by HonestJoe68 (Mansfield, Ohio)        

This post has been removed by the member who posted it.

Post# 387203 , Reply# 18   3/4/2018 at 14:35 by kirby519 (Wisconsin)        

I have personally seen dirt build up inside the end caps and hair/threads wrapped up around the axles of brush rollers in domestic machines.

Any where there is an opening dirt will go. There is no absolute cure for this condition. Only regular basic maintenance. In todays world most don't perform such tasks. They just toss it to the curb and replace it. Then wait to see how long this one lasts.

Manufactures love this mind set. It puts more money in the coffers for them. And in the long run it costs the consumer even more.

commonly referred to as "supply and demand" in the business world and financial district.

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