Simplicity Wonder canster vacuum review

I have to agree with Tom on this. You ARE totally biased towards Miele, having watched your other videos. Furthermore, you come across as being unprofessional, nasty & sarcastic, & not even remotely objective. For most of the video, you praised Miele left right & center, & bashed the Simplicity every chance you got, conveniently forgetting some of it's advantages over the Miele. Such as:

1. The tandem air powerhead. This is a HUGE advantage, one that you pretty much just dismissed. This combines both the qualities of a direct air upright & clean air canister into one unit, & gives the Simplicity carpet cleaning power the Miele will NEVER have, no matter what they do to their powerhead designs.

2. Your criticism of the quality of the Tacony powerheads. IMHO, the Tacony powerheads are superior to Miele's powerheads, & clean better too. You state at the start of the video the tandem air powerhead is the whole reason for even considering buy a Simplicity Wonder, as the full size powerheads have had lots of issues, ie: broken necks, multiple versions, metal brushroll gets off balance & chews itself to death. Look, those issues were IN THE PAST! You need to get over it! Tacony has fixed the problems they had with their powerheads. Also, the full size Tacony powerheads offer some advantages Miele's Wessell Werk powerheads don't offer. Metal bottom plate, steel 2 row or 3 row aluminum brushroll vs Miele's plastic brushroll; a dirt sensor that tells you when you have stopped picking up dirt....something you cannot get on ANY Miele powerhead, at any price!; the Auto setting on the height adjuster to make the powerhead adjust automatically to whatever carpet type you have; and, unlike Miele, Tacony has a REAL SOLUTION for shag carpets & soft carpets with putting 2 casters on the bottom plate. Miele's only solution is to tell you to lower the vacuum's speed setting & crank up the height adjustment. Translation: Miele thinks that you should have to sacrifice cleaning performance because they didn't design their powerheads correctly for soft carpets! Furthermore, even if they did offer the Wessell Werk EBK360 SoftClean powerhead as a option, you would still have to own 2 powerheads to clean your entire home if you have 2 carpet types, as the holes in the front of the SoftClean powerhead would take away from it's cleaning performance on normal carpeting. It's also important to note that Tacony's powerhead uses normal Philips head screws, not Torx T10 head screws like Miele's powerheads that you will have to buy a special screwdriver just to take apart your powerhead & clean & maintain it, & the Tacony powerhead is a dream to take apart, whereas the Miele powerheads are frustrating & complicated to take apart, & full of thin brittle wiring that is very easily damaged. There's no way the average consumer should be taking apart a Miele powerhead at home, it's that complicated. That, to me is a HUGE issue, you should NOT have to be spending extra money just to have your powerhead serviced every couple of years when you're buying a TOL canister! It's also a huge inconvenience to be without your powerhead for a whole week, just to have it serviced. How could you possibly justify this to a family....husband, wife, a couple of kids, a dog....that NEED their vacuum on a daily basis to clean up after life's messes. What would you tell them, that they need to buy a cheap $50 dollar upright from Walmart for each time they need their vacuum's powerhead serviced? Not acceptable when you're buying a TOL canister vacuum & spending over $1G!

3. The "knock off Miele bag", as you put it in your video. Well, guess what....that ain't no knock off bag, THEY DESIGNED THEIR OWN!!! Furthermore, Tacony got it right the FIRST time, with the Type H bag for the previous generation canisters. The only mistake they made was making the collar out of cardboard that can bend easily, but they fixed it on the Prima/Wonder bag by making the collar out of plastic. Their bag closure system ALWAYS works, because the user pulls up the slide themselves to close the bag. Miele has NEVER gotten their bag closure right, & while the idea of a flap on the GN bag that closes itself when the bag compartment door is opened seems like a good idea, it isn't. When the Miele bag is overstuffed with dirt, which is quite easily done since the bag makes the vacuum maintain it's power till the bag is 3/4 full, the flap no longer closes the hole of the bag completely, leaving the opportunity for dust to escape when removing the bag from the cleaner. Granted, yes the Miele bag does have the advantage the bag material has 3x more layers, & you can stuff it right full, but Tacony can't help it that Miele has that bag patented & has to wait for it to expire before they can use it too. But, when that patent DOES expire, & Tacony does start making a 9 layer bag, it will literally be the most perfect bag on the market!

4. The floor tool. First of all, it is NOT a Wessell Werk knockoff. All it does is mimic the swiveling action of the Wessell Werk floor tool. And it actually works BETTER than Miele's Parquet Twister. All Miele's floor tool does is pick up fine sand & dust, any large pieces on the floor just sit under the floor tool & never get picked up. Simplicity's floor tool DOES pick up EVERYTHING the first time, & the microfiber pad polishes the floor & makes sure no dust residue is left. Even Miele's Smooth Floor Brush, although it works well, does not clean as well as the Simplicity floor tool.

5. The Tandem Air powerhead restricting airflow cleaning floors when the direct air motor is off. Really eh? Ah, but yet in your video, there's virtually NOTHING left on the floor where the Tandem Air powerhead cleaned. Bash all you want, we all know that you prefer Wessell Werk over Tacony powerheads, & all you're doing is trash talking to make Miele look better. Even if the direct air powerhead did restrict airflow cleaning floors, it's only ever so slightly, & the benefits it provides cleaning carpets far outweighs any disadvantage it has cleaning bare floors.

6. Tool storage & quality of the tools. You bash Simplicity for using a tool caddy, & for having a Electrolux style combo tool, & you state why not just have a tool compartment & store the tools out of the way. Well, one of the flaws of your Miele canister is that the tool compartment lid's hinges are rather flimsy & break off rather easily, requiring the entire tool compartment lid to be replaced. With the TOL Simplicity Moxie & Gusto, the bag compartment & tool compartment hinges are METAL, they will never break. And yes, the tool caddy on the Wonder is big, I'll give you that. But, the tools are right there, & can be accessed just as easily. Furthermore, let's talk about those tools for a minute here. Miele's tools are small in comparison to the Simplicity's tools....the Miele crevice tool & dusting brush, in particular, are a joke! And although optional dusting & crevice tools are available, when you're paying $1,400 for a TOL German made canister, those optional tools should be STANDARD! The optional dusting brush, it's a long dusting brush for dusting fan blades, book shelves, etc, not for normal dusting jobs, & it's $30 dollars. You cannot get a genuine OEM large sized normal round shaped dusting brush made with horsehair bristles from Miele, if you want that you have to settle for aftermarket dusting brushes & use a adapter. Sure, Simplicity did copy the Electrolux dusting/upholstery combo tool, & they were smart to do so. The upholstery side of the Electrolux combo tool works just as well as Miele's tool does, & the dusting brush side is signifigantly larger, uses better quality horsehair bristles, & is easier to use. The Simplicity crevice tool is longer than Miele's standard crevice tool, & has a notch in it to ensure airflow. The Simplicity has the Fur Get It tool for removing pet hair from stairs & upholstered furniture....Miele has NOTHING like that except for their extra large upholstery tool, which if you read reviews for it does NOT work well at picking up pet hair. Simplicity has a optional handheld electric powerhead....Miele doesn't even offer one as a option. The TOL Simplicity Moxie & Gusto not only give you a longer crevice tool, but you get a 2nd smaller floor brush for small confined spaces, you get the combo long dusting brush/upholstery tool STANDARD on the Moxie & Gusto, you get the 3 in 1 tool on the wand, & you get a rug/floor tool STANDARD on the Moxie & Gusto, with Miele it's optional. That's not good, since the majority of consumers that buy a high end canister will have fine rugs that require a rug/floor nozzle to be used instead of a powerhead.

7. Filtration. As you pointed out in your video, Miele no longer offers a Active HEPA filter with a charcoal layer, as they did previously. The only way you can get charcoal filtration for odors on a Miele is to use the Active Air Clean filter, which combines a charcoal layer with the Super Air Clean filter. This means that if you are a cat or dog owner, & want to eliminate the smells from the pet fur in the bag & you want to use charcoal filtration, you have to compromise & settle for the vacuum spewing out dust emissions & not emitting 100% clean air. Furthermore, here in Canada, the C3 Cat & Dog @ $950 CDN gives you the Active Air Clean filter as standard equipment....you don't even get HEPA Filtration as standard equipment when you spend nearly $1G for a vacuum! Now, the Miele SF AH 50 HEPA filter is $50 dollars, only $20 more than the Active Air Clean filter....some dealers, if you pay an additional $20 so that you are paying $970 for the vacuum, they will upgrade the filter to the HEPA filter, but some won't. That's inexcusable for HEPA filtration to not be standard equipment on a vacuum in it's price range.

With the Simplicity Wonder, the HEPA filter comes STANDARD, with the tandem air version having the charcoal filter included, & the option to add it on other models in the range. If you're a pet owner, you don't have to compromise filtration just to have charcoal filtration to keep pet odors to a minimum. In addition, while Miele claims their HEPA filtration is the best in the industry, the only reason for that is they are meeting the revised European EN1822 HEPA H13 Filtration Standard, which calls for HEPA filters to have filtration efficiency of 99.99% @ 0.01 micron. Tacony's canisters aren't sold in Europe, & therefore don't have to meet this new HEPA filtration standard. They do, however, filter down to the North American HEPA H13 filtration standard, 99.97% @ 0.03 microns, which is more than acceptable. Will the average consumer who is a allergy sufferer notice the difference? No. And if they were that allergenic that they DID notice a difference, then that person should be living in a cleanroom enviroment 24/7.

And as for the video showing the Simplicity Wonder to not be as good at filtration as the Miele C3? Well, here he is bashing Simplicity & primarily promotes & sells Miele. Since the Miele filters down to 0.01 micron particles instead of 0.03, he just got the Simplicity in, & his particle counter is likely set to show the amount of 0.01 micron particles the vacuum is releasing back into the room, this would likely explain why the Simplicity released more particles into the room than the Miele. Until he shows the particle counter being calibrated to show how many 0.03 micron particles are being released back into the room, & the test is re-done with both vacuums having fresh HEPA filters & bags, we won't know for sure whether he has intentionally staged this test to favor the Miele, or whether the Simplicity's filtration system is truly flawed.

Alex, you are a fool coming on here thinking you would get support from Vacuumland members after you bash Tacony products. Seriously, WHAT WERE YOU THINKING?! Your boss asked you to take down the video....can you not see WHY the Tacony rep didn't like it? You seriously need to change your attitude when making YouTube videos, & be more objective & present both brands fairly when you do a comparison between 2 vacuums. And for the record, I hope Tacony Corporation does remove your store's rights to sell Simplicity & Riccar products! If your company is this unprofessional to allow a employee to make a video bashing a brand they sell in their store, they are certainly unworthy of selling it in the future.


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Post# 376223 8/1/2017 at 12:23 (2,451 days old) by vacuumdevil (Vacuum Hell )
Checkrate/Likes 2 I was asked to remove this video today,by my boss. Simplicity/Riccar rep dose not like it . I feel to Tacony is trying to censor facts about their products. What are vaccum lands thoughts on this? Link below CLICK HERE TO GO TO vacuumdevil's LINK

Post# 376233 , Reply# 1 8/1/2017 at 15:28 (2,451 days old) by human (Pines of Carolina)
Checkrate/Likes 4 It's one thing to speak as a journalist doing an independent review of the product or as a consumer at home saying 'this is what I think of my new vacuum cleaner'. Either of these scenarios would largely qualify as protected speech and the company really has very little control over what someone says in those circumstances unless it can be interpreted as libelous or infringing on copyrights or other intellectual property. But if you're employed by the company or one of its representatives or franchisees, your communications with the public about their products are most likely contractually controlled, especially if you're recording the video in your workplace. The general public could reasonably infer that you are representing or speaking on behalf of the company, so they would be well within their rights to restrict it. I used to work for a discount retail store and the employee handbook strictly stated that no store employee was allowed to speak to the press or make any public statements regarding the company, that all such requests had to be referred to corporate. Any employee who spoke to the press about the company without prior authorization was subject to disciplinary action, up to and including termination. The intent of this rule was to enable the company to help ensure consistent messaging. Rogue messaging, no matter how well intentioned it might be, can be problematic for the company and confusing for consumers.

Post# 376237 , Reply# 2 8/1/2017 at 16:32 (2,451 days old) by dysonman1 (the county)
Checkrate/Likes 5 I don't think your 'review' was unbiased. If the store owner who pays your salary doesn't want to sell Simplicity, then the only reason I can see for carrying them is to 'bash' them in order to sell the german miele.

Post# 376238 , Reply# 3 8/1/2017 at 17:02 (2,451 days old) by ralph123 (Little Rock, AR)
Checkrate/Likes 4 Your boss is right. The video is awful. It in no way resembles an objective review.

Post# 376253 , Reply# 4 8/1/2017 at 23:35 (2,450 days old) by DrSnuggle (Sweden Stockholm)
Checkrate/Likes 1 *What I think...* I think your boss is right regardless of the video being objective or not. You are filming this at your workplace and your not free to do whatever you like whilst there. What you do at home is of course your business. However, at my work we have to be loyal to our employer also at our spare time regarding social media activities.

Post# 376255 , Reply# 5 8/2/2017 at 01:01 (2,450 days old) by kirbylux77 (London, Ontario, Canada)
Checkrate/Likes 5 I have to agree with Tom on this. You ARE totally biased towards Miele, having watched your other videos. Furthermore, you come across as being unprofessional, nasty & sarcastic, & not even remotely objective. For most of the video, you praised Miele left right & center, & bashed the Simplicity every chance you got, conveniently forgetting some of it's advantages over the Miele. Such as: 1. The tandem air powerhead. This is a HUGE advantage, one that you pretty much just dismissed. This combines both the qualities of a direct air upright & clean air canister into one unit, & gives the Simplicity carpet cleaning power the Miele will NEVER have, no matter what they do to their powerhead designs. 2. Your criticism of the quality of the Tacony powerheads. IMHO, the Tacony powerheads are superior to Miele's powerheads, & clean better too. You state at the start of the video the tandem air powerhead is the whole reason for even considering buy a Simplicity Wonder, as the full size powerheads have had lots of issues, ie: broken necks, multiple versions, metal brushroll gets off balance & chews itself to death. Look, those issues were IN THE PAST! You need to get over it! Tacony has fixed the problems they had with their powerheads. Also, the full size Tacony powerheads offer some advantages Miele's Wessell Werk powerheads don't offer. Metal bottom plate, steel 2 row or 3 row aluminum brushroll vs Miele's plastic brushroll; a dirt sensor that tells you when you have stopped picking up dirt....something you cannot get on ANY Miele powerhead, at any price!; the Auto setting on the height adjuster to make the powerhead adjust automatically to whatever carpet type you have; and, unlike Miele, Tacony has a REAL SOLUTION for shag carpets & soft carpets with putting 2 casters on the bottom plate. Miele's only solution is to tell you to lower the vacuum's speed setting & crank up the height adjustment. Translation: Miele thinks that you should have to sacrifice cleaning performance because they didn't design their powerheads correctly for soft carpets! Furthermore, even if they did offer the Wessell Werk EBK360 SoftClean powerhead as a option, you would still have to own 2 powerheads to clean your entire home if you have 2 carpet types, as the holes in the front of the SoftClean powerhead would take away from it's cleaning performance on normal carpeting. It's also important to note that Tacony's powerhead uses normal Philips head screws, not Torx T10 head screws like Miele's powerheads that you will have to buy a special screwdriver just to take apart your powerhead & clean & maintain it, & the Tacony powerhead is a dream to take apart, whereas the Miele powerheads are frustrating & complicated to take apart, & full of thin brittle wiring that is very easily damaged. There's no way the average consumer should be taking apart a Miele powerhead at home, it's that complicated. That, to me is a HUGE issue, you should NOT have to be spending extra money just to have your powerhead serviced every couple of years when you're buying a TOL canister! It's also a huge inconvenience to be without your powerhead for a whole week, just to have it serviced. How could you possibly justify this to a family....husband, wife, a couple of kids, a dog....that NEED their vacuum on a daily basis to clean up after life's messes. What would you tell them, that they need to buy a cheap $50 dollar upright from Walmart for each time they need their vacuum's powerhead serviced? Not acceptable when you're buying a TOL canister vacuum & spending over $1G! 3. The "knock off Miele bag", as you put it in your video. Well, guess what....that ain't no knock off bag, THEY DESIGNED THEIR OWN!!! Furthermore, Tacony got it right the FIRST time, with the Type H bag for the previous generation canisters. The only mistake they made was making the collar out of cardboard that can bend easily, but they fixed it on the Prima/Wonder bag by making the collar out of plastic. Their bag closure system ALWAYS works, because the user pulls up the slide themselves to close the bag. Miele has NEVER gotten their bag closure right, & while the idea of a flap on the GN bag that closes itself when the bag compartment door is opened seems like a good idea, it isn't. When the Miele bag is overstuffed with dirt, which is quite easily done since the bag makes the vacuum maintain it's power till the bag is 3/4 full, the flap no longer closes the hole of the bag completely, leaving the opportunity for dust to escape when removing the bag from the cleaner. Granted, yes the Miele bag does have the advantage the bag material has 3x more layers, & you can stuff it right full, but Tacony can't help it that Miele has that bag patented & has to wait for it to expire before they can use it too. But, when that patent DOES expire, & Tacony does start making a 9 layer bag, it will literally be the most perfect bag on the market! 4. The floor tool. First of all, it is NOT a Wessell Werk knockoff. All it does is mimic the swiveling action of the Wessell Werk floor tool. And it actually works BETTER than Miele's Parquet Twister. All Miele's floor tool does is pick up fine sand & dust, any large pieces on the floor just sit under the floor tool & never get picked up. Simplicity's floor tool DOES pick up EVERYTHING the first time, & the microfiber pad polishes the floor & makes sure no dust residue is left. Even Miele's Smooth Floor Brush, although it works well, does not clean as well as the Simplicity floor tool. 5. The Tandem Air powerhead restricting airflow cleaning floors when the direct air motor is off. Really eh? Ah, but yet in your video, there's virtually NOTHING left on the floor where the Tandem Air powerhead cleaned. Bash all you want, we all know that you prefer Wessell Werk over Tacony powerheads, & all you're doing is trash talking to make Miele look better. Even if the direct air powerhead did restrict airflow cleaning floors, it's only ever so slightly, & the benefits it provides cleaning carpets far outweighs any disadvantage it has cleaning bare floors. 6. Tool storage & quality of the tools. You bash Simplicity for using a tool caddy, & for having a Electrolux style combo tool, & you state why not just have a tool compartment & store the tools out of the way. Well, one of the flaws of your Miele canister is that the tool compartment lid's hinges are rather flimsy & break off rather easily, requiring the entire tool compartment lid to be replaced. With the TOL Simplicity Moxie & Gusto, the bag compartment & tool compartment hinges are METAL, they will never break. And yes, the tool caddy on the Wonder is big, I'll give you that. But, the tools are right there, & can be accessed just as easily. Furthermore, let's talk about those tools for a minute here. Miele's tools are small in comparison to the Simplicity's tools....the Miele crevice tool & dusting brush, in particular, are a joke! And although optional dusting & crevice tools are available, when you're paying $1,400 for a TOL German made canister, those optional tools should be STANDARD! The optional dusting brush, it's a long dusting brush for dusting fan blades, book shelves, etc, not for normal dusting jobs, & it's $30 dollars. You cannot get a genuine OEM large sized normal round shaped dusting brush made with horsehair bristles from Miele, if you want that you have to settle for aftermarket dusting brushes & use a adapter. Sure, Simplicity did copy the Electrolux dusting/upholstery combo tool, & they were smart to do so. The upholstery side of the Electrolux combo tool works just as well as Miele's tool does, & the dusting brush side is signifigantly larger, uses better quality horsehair bristles, & is easier to use. The Simplicity crevice tool is longer than Miele's standard crevice tool, & has a notch in it to ensure airflow. The Simplicity has the Fur Get It tool for removing pet hair from stairs & upholstered furniture....Miele has NOTHING like that except for their extra large upholstery tool, which if you read reviews for it does NOT work well at picking up pet hair. Simplicity has a optional handheld electric powerhead....Miele doesn't even offer one as a option. The TOL Simplicity Moxie & Gusto not only give you a longer crevice tool, but you get a 2nd smaller floor brush for small confined spaces, you get the combo long dusting brush/upholstery tool STANDARD on the Moxie & Gusto, you get the 3 in 1 tool on the wand, & you get a rug/floor tool STANDARD on the Moxie & Gusto, with Miele it's optional. That's not good, since the majority of consumers that buy a high end canister will have fine rugs that require a rug/floor nozzle to be used instead of a powerhead. 7. Filtration. As you pointed out in your video, Miele no longer offers a Active HEPA filter with a charcoal layer, as they did previously. The only way you can get charcoal filtration for odors on a Miele is to use the Active Air Clean filter, which combines a charcoal layer with the Super Air Clean filter. This means that if you are a cat or dog owner, & want to eliminate the smells from the pet fur in the bag & you want to use charcoal filtration, you have to compromise & settle for the vacuum spewing out dust emissions & not emitting 100% clean air. Furthermore, here in Canada, the C3 Cat & Dog @ $950 CDN gives you the Active Air Clean filter as standard equipment....you don't even get HEPA Filtration as standard equipment when you spend nearly $1G for a vacuum! Now, the Miele SF AH 50 HEPA filter is $50 dollars, only $20 more than the Active Air Clean filter....some dealers, if you pay an additional $20 so that you are paying $970 for the vacuum, they will upgrade the filter to the HEPA filter, but some won't. That's inexcusable for HEPA filtration to not be standard equipment on a vacuum in it's price range. With the Simplicity Wonder, the HEPA filter comes STANDARD, with the tandem air version having the charcoal filter included, & the option to add it on other models in the range. If you're a pet owner, you don't have to compromise filtration just to have charcoal filtration to keep pet odors to a minimum. In addition, while Miele claims their HEPA filtration is the best in the industry, the only reason for that is they are meeting the revised European EN1822 HEPA H13 Filtration Standard, which calls for HEPA filters to have filtration efficiency of 99.99% @ 0.01 micron. Tacony's canisters aren't sold in Europe, & therefore don't have to meet this new HEPA filtration standard. They do, however, filter down to the North American HEPA H13 filtration standard, 99.97% @ 0.03 microns, which is more than acceptable. Will the average consumer who is a allergy sufferer notice the difference? No. And if they were that allergenic that they DID notice a difference, then that person should be living in a cleanroom enviroment 24/7. And as for the video showing the Simplicity Wonder to not be as good at filtration as the Miele C3? Well, here he is bashing Simplicity & primarily promotes & sells Miele. Since the Miele filters down to 0.01 micron particles instead of 0.03, he just got the Simplicity in, & his particle counter is likely set to show the amount of 0.01 micron particles the vacuum is releasing back into the room, this would likely explain why the Simplicity released more particles into the room than the Miele. Until he shows the particle counter being calibrated to show how many 0.03 micron particles are being released back into the room, & the test is re-done with both vacuums having fresh HEPA filters & bags, we won't know for sure whether he has intentionally staged this test to favor the Miele, or whether the Simplicity's filtration system is truly flawed. Alex, you are a fool coming on here thinking you would get support from Vacuumland members after you bash Tacony products. Seriously, WHAT WERE YOU THINKING?! Your boss asked you to take down the video....can you not see WHY the Tacony rep didn't like it? You seriously need to change your attitude when making YouTube videos, & be more objective & present both brands fairly when you do a comparison between 2 vacuums. And for the record, I hope Tacony Corporation does remove your store's rights to sell Simplicity & Riccar products! If your company is this unprofessional to allow a employee to make a video bashing a brand they sell in their store, they are certainly unworthy of selling it in the future.

Post# 376257 , Reply# 6 8/2/2017 at 02:35 (2,450 days old) by tolivac (Greenville,NC)
Checkrate/Likes 4 This is a TERRIBLE video-surprised you still have a job!The Simplicity is an excellent alternative product to the Meile.Gives you more for the money.It seems like the tester is not totally familiar with the new machine.He should spend more time with it before putting up on a review.It appears the vacuum suffered shipping damage.This should be brought to the shippers and Taconys attention before reviewing it.Parts such as bags add filters,belts would be less expensive than the Miele.Plus the powernozzle would be easier to service.On either machine-the carpet powernozzle is a POOR tool to use on bare floors-hence why each of these vacuums include them in their kits.The bag lid on the Simplicity actually appears to be sturdier than the one on the Miele.The vac dealer I use carries both lines as well as Sebo.Another thing the tester allows the cords on both canisters to whip back into the machine without guiding or slowing the retraction.Of course this is bad for both the cord and plug.The vac dealer I go to cautions against that.

Post# 376265 , Reply# 7 8/2/2017 at 07:59 (2,450 days old) by Kirbysthebest (Midwest)
Checkrate/Likes 4 *I am going to come somewhat to the defense.* I have watched many of your other videos, and I do enjoy your repair and service videos. It appears that you do have a fondness of the Miele brand, but you weren't specifically harsher on the Simplicity as you appear to be an equal opportunity basher. If doing a direct comparison one could point out that you compared a top end Miele to the Wonder, which happens to be a mid line model. You did point out that the Wonder was Assembled in USA, from globally sourced parts (China). Though I understand this has changed, at the beginning of the Wonder year it was assembled in China, brought to the plant in Missouri, completely disassembled and then reassembled. However, I understand that Miele also has some of their models come from Asia. You could have pointed out. as you did in another video, that to have a Miele power nozzle serviced with a new belt can cost upwards of $140. For a belt. You could have pointed out that the Miele does store it's tools onboard, but they are small, tiny by some standards. You could have pointed out that the Wonder cost roughly one half of the Miele you were comparing it to. That the consumables will cost you much more for the Miele. Though I will interject that both are overpriced. I think as an enthusiast your video was not anymore biased than others I have seen on you tube. I would say that your boss was probably correct in asking you to take it down, as it does not reflect favorably, though honestly, on a product he is selling. Though I do thank you for pointing out the issues you showed. Broken right out of the box is a little disconcerting. This post was last edited 08/02/2017 at 08:26

Post# 376266 , Reply# 8 8/2/2017 at 08:21 (2,450 days old) by Sebo4me (Cardiff)
Checkrate/Likes 3 I like Alex's videos I have learnt a lot from them. Yes he is somewhat biased towards Miele but the viewer is free to agree or disagree with his opinions of various vacuum cleaners. I find it refreshing that he gives his honest opinion of products he sells. Admittedly he risks losing the Simplicity/Riccar dealership. Maybe he should stick to selling Miele and Sebo if he thinks they are superior. But anyway I will look forward to seeing future videos from Alex 😁

Post# 376300 , Reply# 15 8/2/2017 at 16:03 (2,450 days old) by Sebo4me (Cardiff)
Checkrate/Likes 1 Well here in Cardiff we had a summer first week in July ever since then it's been pissing down! I've spent so much time in the rain I'm starting to develop webbed feet! Loving my central vac. It was a good investment. Not been strangled by the hose yet. ,😁 Plenty of power to deep clean my carpets. I have very little piping so that helps the airflow I guess. It's quieter than I expected too.So if anyone is contemplating fitting a central vac I'd say go for it! How things in Witchita Harley? Is the lineman still on the line? 😂

Post# 376324 , Reply# 20 8/2/2017 at 23:21 (2,449 days old) by S2_82 (Ohio)
Checkrate/Likes Mark, Just curious how common are central vac units in the UK?

Post# 376342 , Reply# 23 8/3/2017 at 12:08 (2,449 days old) by S2_82 (Ohio)
Checkrate/Likes Great to hear, Mark :-) it's hundred times better than what you can buy nowadays especially in big box stores, well at least here it is.

Post# 376343 , Reply# 24 8/3/2017 at 12:21 (2,449 days old) by Sebo4me (Cardiff)
Checkrate/Likes Yes I agree Steve. I've been to Ohio. Columbus. Nice city 😁

Post# 376282 , Reply# 9 8/2/2017 at 12:30 (2,450 days old) by DrSnuggle (Sweden Stockholm)
Checkrate/Likes 2 *I like your videos* My previous comment was in the context of this video and your boss wanting you to take it down. I love your videos.

Post# 376284 , Reply# 10 8/2/2017 at 13:15 (2,450 days old) by Kirbysthebest (Midwest)
Checkrate/Likes 2 *I second and third* I absolutely enjoy your service videos. I have learned a lot from you, your knowledge and techniques. Please don't stop because of this one incident.

Post# 376292 , Reply# 11 8/2/2017 at 15:15 (2,450 days old) by kirbylux77 (London, Ontario, Canada)
Checkrate/Likes 2 Harley - "It appears that you do have a fondness of the Miele brand, but you weren't specifically harsher on the Simplicity as you appear to be an equal opportunity basher." Oh really? Not from what I can see. Alex bashed Simplicity WAY MORE in that video than he bashed Miele. His preference is VERY clear for all to see, & makes no attempt to hide his contempt for Riccar & Simplicity products. "If doing a direct comparison one could point out that you compared a top end Miele to the Wonder, which happens to be a mid line model." No, actually, this would be fair to compare a Wonder to a Miele C3 canister. Here in Canada, the Miele C3 Cat & Dog canister with the SEB228 powerhead goes for $950 CDN at any authorized Miele dealership or online. The Wonder & Prima, before production was brought to America, was selling for $500 for the base canister, & by the time you add on your powerhead & any optional accessories, you're looking at about $1G - $1,100 CDN. Since both vacuums are in the same price range when fully equipped, that is a fair comparison. As for the Wonder being assembled of "globally sourced components" from China? Yes, true. And as you mention, Miele does offer models that are made in China, supposedly with some German components. But, what Alex conveniently forgets to mention is, although Miele has never admitted this, chances are VERY GOOD that their German made models, like the C3, have Chinese made components in them when they are assembled at the Miele factory in Germany. It would only make sense that if a manufacturer already has a factory in China that they would reduce some of their costs to manufacture the parts for their other vacuums there as well & have the parts shipped to Germany. Mark - "I find it refreshing that he gives his honest opinion of products he sells. Admittedly he risks losing the Simplicity/Riccar dealership. Maybe he should stick to selling Miele and Sebo if he thinks they are superior." You call his attitude refreshing? I call it unprofessional, rude, nasty & biased. If this is the attitude he presents in his videos, one can only imagine how he presents the product in the store to a prospective customer. It's people who run vacuum shops like this that give the vac shop industry the bad name, & why some people think of them as "slimeballs", "sheisters", " scam artists", etc. Alex is totally unfit to be in the vac shop service industry with his attitude, & if his employer is smart, he should be fired IMMEDIATELY.

Post# 376295 , Reply# 12 8/2/2017 at 15:43 (2,450 days old) by Kirbysthebest (Midwest)
Checkrate/Likes 1 Rob: I admire your passion, but I believe calling for someone to be fired for giving an opinion is a bit harsh. When I said equal opportunity basher, I meant in his other videos I have seen on youtube. The service videos are very good, and he has previously said nice things about Simplicity vacuums, he just apparently didn't care for the Wonder. Neither do I for that matter. That is why there are so many brands and models. I will defer to you as the expert on Miele, so if they are equally matched in price. I would personally go with a Miele. I thought I was defending the Wonder, which I don't really care for, but since you pointed out the cost similarities. However, the Wonder is still the mid line model. the Miele Brilliant is the top end model. The Miele would be a better choice. If someone wanted the tandem air nozzle, they could always purchase the volt. Just wondering, when you mention the slimeballs, shisters, and other verbs. Were you referring to the original poster or Tacony themselves. I do believe the Federal Trade Commission had a review of their deceptive practices within the last year. This post was last edited 08/02/2017 at 16:42

Post# 376296 , Reply# 13 8/2/2017 at 15:50 (2,450 days old) by Sebo4me (Cardiff)
Checkrate/Likes 1 You certainly don't hold back do you Rob haha.

Post# 376299 , Reply# 14 8/2/2017 at 15:56 (2,450 days old) by Kirbysthebest (Midwest)
Checkrate/Likes *Hey Mark* (Hijack alert) How are things in Cardiff? You will have to update us on your new central vac, on the other thread of course.

Post# 376303 , Reply# 16 8/2/2017 at 18:47 (2,450 days old) by vacuumdevil (Vacuum Hell )
Checkrate/Likes 3 I will redo the video at my home . Go more in depth. I might also do a video about the Go-Go's Catching Fire. Which is happening as well I also want to do a review on the s20 which I absolutely love.

Post# 376305 , Reply# 17 8/2/2017 at 19:17 (2,450 days old) by Kirbysthebest (Midwest)
Checkrate/Likes *I will look for it* On YouTube performance review.

Post# 376322 , Reply# 18 8/2/2017 at 23:03 (2,449 days old) by kirbylux77 (London, Ontario, Canada)
Checkrate/Likes Harley - I would agree with you that, on the surface, calling for Alex to be fired for expressing a opinion would seem harsh. BUT, he wasn't just representing himself when he made that video, he also represented an entire business with his opinions. It doesn't matter if he said some positive things about Simplicity vacuums in the past, what DOES matter is he did not give an unbiased opinion about both brands, & in doing so made not only himself, but the business selling both brands, look bad & unprofessional. When you're representing a business you work for when making a video like this, it's only fair for you to be held to a higher standard than you would be otherwise. For these reasons, if I was Alex's employer, he would be terminated. As for whether to go for Miele or Riccar/Simplicity? I respect your opinion. However, for the reasons I stated above comparing the 2 brands, I disagree & would gladly buy a Simplicity again. The problems I had with my 2004 Miele S558 Red Velvet with the SEB236 powerhead were inexcusable considering this vacuum had a MSRP of $1,800 CDN new at authorized Miele dealers. Namely the powerhead neck wiring constantly breaking, & the cord reel breaking & with a cost of $200 CDN, plus labor & tax, had I repaired it. I did not have the issue with the hose handle controls failing, though. And it seems the issues STILL have not been resolved....Alex shows a Classic C1 Titan that, at only 1 1/2 years old already has a busted cord reel. And the worst part? He puts the blame on the owner! Sure, it got repaired under warranty, but it's disheartening to see a $600 German made canister encounter such serious problems so early on in it's lifespan. Furthermore, Miele has had numerous issues with the circuit boards failing on the S500 series & not being able to replace them & repair the canister, opting instead to replace the entire vacuum. I personally saw this at our former repair shop in town with a 2002 S538 Monte Verde that was in for repairs, & there are YouTube videos showing Miele owners receive new canisters due to the circuit board issue. Considering all I know about Miele vs Simplicity/Riccar canisters, & the problems I had with mine, I'll gladly pass on ever owning a Miele instead. My Simplicity Gusto is far better built, & has been more reliable. Even this cheaply made, disposable $260 Shark Professional EP754 bought from Canadian Tire has been better, & it cleans just as well as my Miele did. NOT ONCE has it ever broke, & it's still working after 10 years in constant use. Pretty bad when a Chinese made cheapie has better reliability than a Miele! Mark - I will admit, I have been known to let people have it ;). But seriously, I'm not that bad. View Full Size

Post# 376323 , Reply# 19 8/2/2017 at 23:20 (2,449 days old) by kirbylux77 (London, Ontario, Canada)
Checkrate/Likes Oh, and by the way Harley, when I was referring to sheisters & slimeballs, I am referring to vac shops like the one Alex works at, & similar ones like it. I have heard horror stories about just how badly some customers have been treated, misled, & scammed with shoddy, poor repairs. And like I said, that's the reason a LOT of people have those opinions of them. I am well aware of the legal hot water Tacony had gotten into. They learned from it, & moved on. Maybe you should do the same & give the company & it's products a chance.

Post# 376327 , Reply# 21 8/3/2017 at 00:03 (2,449 days old) by Sebo4me (Cardiff)
Checkrate/Likes Hi Steve they aren't very popular in the UK. There is an MD and Vacuflo dealer and one or 2 others but i'm very pleased with mine :)

Post# 376332 , Reply# 22 8/3/2017 at 07:01 (2,449 days old) by Kirbysthebest (Midwest)
Checkrate/Likes 4 As they say, opinions are like rectums;everyone has one. The trick is to not display both in public. Amazingly, the Simplicity you show is not the Wonder. Please share with us your experiences with the Wonder. As for the OP representing the business. Though it was videoed at the location, No where that I saw did he mention the business name. He also did not display his face, nor give his name. Hence I don't see any representation. There are bad vacuum shops, there are good ones. I would be shy of labeling someone bad from one video I did not agree with. I would also deduce that he is still employed because he is a good vacuum tech, who's primary responsibilities are not sales. This post was last edited 08/03/2017 at 07:40

Post# 376351 , Reply# 25 8/3/2017 at 17:13 (2,449 days old) by S2_82 (Ohio)
Checkrate/Likes 1 Great to hear Mark, it's always growing and changing.. I still haven't made it out there yet though maybe someday haha :)

Post# 376399 , Reply# 26 8/4/2017 at 15:50 (2,448 days old) by eurekaprince (Montreal, Canada)
Checkrate/Likes 2 I think Alex underates the new "Wow" bare floor tool from Tacony. This excellent combination of microfiber pad working with the vacuum's suction is not common in the tool sets provided by most manufacturers. It really offers an excellent way of sweeping and dusting and wiping bare floors all at once. I would not have been so dismissive of the unique design. I wish all bare floor brushes/tools had a similar microfiber pad. Miele - are you reading this? Nice to see Tacony joining Shark and Dirt Devil and Filter Queen offering this kind of attachment to the consumer.

Post# 376402 , Reply# 27 8/4/2017 at 16:48 (2,448 days old) by DrSnuggle (Sweden Stockholm)
Checkrate/Likes *I concur with eurekaprince* If you look at the Miele parquet twister (one favorite tool of mine) it is all about power and suction. In Europe we will have vacuums at 900W or less. So some resoursefulness is needed. A padding added to a nozzle is such a thing and I know about two vacuums that has done this, some Shark models and Thomas parquet turn-around-nozzle (Thomas is an unknown German Brand which tried to compete with Rainbow during 2008-. Well, they lost I suppose.). eurikaprice: you seem to be a moderator. Please tell me if I respond to often otherwise I would not know (I am sort of starving to speak with others about my interest. Where I live there is none). The pictures are of a Thomas Turn-Around parquet nozzle I have and the Miele parquet twister. You can see how the Thomas has added an extra row of hourse bristles and a plate of padding compared to the Miele Parquet twister. All to aggitate dust and dirt stuck on the floor. I believe that the Miele Parquet Twister was designed during the days of 2200W motor vacuums and that it is not up-to-date with current events. Photos... < > Photo 1 of 2 View Full Size This post was last edited 08/04/2017 at 17:48

Post# 376409 , Reply# 28 8/4/2017 at 18:23 (2,448 days old) by eurekaprince (Montreal, Canada)
Checkrate/Likes 1 Jakub...I am not a moderator here, just a plain old "cleanerphile" like you and most of the rest of us!!! I certainly don't feel you are posting too much! 😊 The more exchange of ideas and thoughts, the better! And certainly having a vacuumlander from the birthplace of Electrolux is of benefit to all of us here...so feel free to join in the conversation whenever the spirit moves you.

Post# 376412 , Reply# 29 8/4/2017 at 20:39 (2,448 days old) by n0oxy (Saint Louis Missouri, United States)
Checkrate/Likes *wow tool* The wow tool is great, I've actually thought about getting the Miele parquet brush with an adapter to use with all of my canisters and central vacs, but I wonder if the wow tool is better. Another advantage to the wow tool is that it will swivel, not many floor brushes will do that. Another great one is the Wessel Werk turn and clean, model d330, I haven't decided on the Miele brush yet. Mike

Post# 376423 , Reply# 30 8/5/2017 at 03:50 (2,447 days old) by electromatik (Taylorsville, North Carolina, U.S.A.)
Checkrate/Likes 3 *I consider myself a reasonably fair person so here goes:* I found the video biased and harsh. You clearly are pushing Miele. However, I find many flaws with Miele products, though they are very good machines. The broken part on the hose was concerning, but as roughly as you handle things, I'm surprised anything you touch works... Not sure that reflects poorly on Tacony or you... I've never seen your videos before I don't think, even though I do view YouTube videos a lot regarding vacuums. I only understood about 50% of what you said due to your failure to speak clearly and enunciate. You also speak when away from the camera mic and when rattling plastic and parts, which increased difficulty hearing. There were a few things your video revealed to be true and which bias couldn't hide. The pigtail cord on the nozzle is not the best of designs, I agree. The nozzle is very bulky. The video makes clear that the Wonder and Prima will not match the Miele in noise as both the machine and the nozzle are louder than the Miele. That is disappointing to me more than any other feature. I wasn't interested in the Prima or Wonder machine anyway, but that noisiness just removed any possibility of buying it. I've had noisy vacuums all my life, I want something better when I buy again.

Post# 376427 , Reply# 31 8/5/2017 at 08:59 (2,447 days old) by n0oxy (Saint Louis Missouri, United States)
Checkrate/Likes *noise of the Prima* The Prima is actually a very quiet canister, unless this has changed with the new motor they are using, it's one of the quietest canisters available, the only other canister I know of that has a similar sound level is the Electrolux Ultra One. That power nozzle did seem much louder than when I saw a prototype at the vacuum convention earlier this year. I would consider the Prima and Wonder to be just as good, if not better than a Miele canister. I do also think the review was biased. I've written several reviews here, and I think the best way to review a vacuum is to describe it and say what you like and don't like about it. There will be things about each vacuum that you may not like or think should be different and that's fine, that's what makes vacuums so interesting, many different designs. But it's not good to say that if a vacuum doesn't work the same as your favorite model, than it's bad and should not be purchased. I think the only review on this forum where I have actually compared machines was when I compared the Rainbow and Sirena, but even then, I tried to be clear that there are advantages and disadvantages to both, and they are both excellent water filtration machines. I do have a Miele C1 olympus, a Riccar Prima and a Simplicity Gusto and I think all three are very good cleaners. Certainly the new Tandom air power nozzle gives Tacony an advantage that no other power nozzle currently has. As far as the nozzle restricting airflow when cleaning hard floors, while it may be convenient to clean this way, you should not be using a power nozzle to clean hard floors in the first place, even with the brush turned off. Remove it and use a hard floor brush. I have the regular Wessel Werk nozzles that use a standard neck size rather than the size Miele uses and have not had the issues that have plagued the Miele nozzles, but I have heard of this happening with several users. Mike

Post# 376441 , Reply# 32 8/5/2017 at 16:34 (2,447 days old) by rvarley (illinois)
Checkrate/Likes 3 Having used Miele canister vacuums for almost 20 years and a Prima for the last 2, I think I'm qualified to comment on my experiences with the vacuum and about the review. I absolutely agree that the non-caster rear wheels on the Prima make it harder to maneuver than the Miele with it's 4 small casters that people have complained about - especially on hard surfaces where the Prima rolls much too easily but cannot be pushed sideways because of the fixed rear wheels. The tool storage on the Prima is also not good. Tools ALWAYS fall off from either location no matter how far they are pushed on. I've had the crevice tool wind up in the toilet. Needless to say, I don't use the clips anymore. I've heard no end of complaints about Miele tools being too small. The size never bothered me and the neat, on board storage is great. The telescopic wand is clumsy and that huge button to extend/retract it has already broken off once. Fortunately, it could snapped back together. The Miele wand is smaller and feels of higher quality. I've heard it said that Prima / Wonder are quiet machines, but they are not quieter than Miele canisters. Not even close. The carrying handle on the Miele is more comfortable than the Prima and Miele has more places to slot the wand so it can be parked upright on the machine. Overall, the Miele seemed to me a better engineered machine. Now this is not to say that the Prima is unsatisfactory. It does cost considerably less than a high end Miele canister. And it does a decent job vacuuming. And the tools, when I'm not picking them up of the floor or out of the toilet, are quite nice. But if I had to do it again, I'd probably spend the extra money and get the Miele. As for the review, it was clear which product the reviewer preferred, but as a long-time user of BOTH brands, I'd have to say that it was a good review with valid points.