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Thread Number: 30993
/ Tag: Brand New Vacuum Cleaners
Sebo Professional G1 Rumbleing Problem. |
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| Post# 342478 1/31/2016 at 09:47 (3,000 days old) by RustySkull (England, South East) | ||
Hey you lot,
I wonder if any of you can help me with my Sebo? I have a G1 which I had to import from Germany because they don't sell them here in England, because of this Sebo UK won't help me with my problem. Although they have sold me parts. Anyway, my issue is there is a rumble and vibration, and the motor randomly gets pulled back and forward... Now I could go on and on trying to explain but I have a Video I made, I'll post a link to it so you can watch that and you'll see exactly what it's doing... If nobody minds? I am well and truly stumped on this one, I've replaced most things! Thank you all for any help and advice you can give me, maybe some of you have had this issue! :) CLICK HERE TO GO TO RustySkull's LINK | ||
| Post# 342483 , Reply# 1 1/31/2016 at 10:20 (2,999 days old) by parwaz786 ( ) | ||
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Hiya DO u know me? ;D | ||
| Post# 342487 , Reply# 2 1/31/2016 at 10:46 (2,999 days old) by sebo4me (Cardiff) | ||
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| Post# 342488 , Reply# 3 1/31/2016 at 10:53 (2,999 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 342489 , Reply# 4 1/31/2016 at 10:57 (2,999 days old) by sebo4me (Cardiff) | ||
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| Post# 342490 , Reply# 5 1/31/2016 at 10:58 (2,999 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 342491 , Reply# 6 1/31/2016 at 11:01 (2,999 days old) by RustySkull (England, South East) | ||
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Parwaz, yeah I know you lol.
And thanks for replying all of you, this Forum is strange I had no notifications haha. But yes I bought it from Germany and it has NO warranty and Sebo UK won't help me even though it broke when it was about 4 months old. They'll service it for £70 but that's just a service, not fixing it. I hope somebody on here either knows what it is or has had the same issue and can point me in the right direction lol. | ||
| Post# 342493 , Reply# 7 1/31/2016 at 11:20 (2,999 days old) by sebo4me (Cardiff) | ||
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| Post# 342496 , Reply# 8 1/31/2016 at 12:10 (2,999 days old) by RustySkull (England, South East) | ||
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| Post# 342497 , Reply# 9 1/31/2016 at 12:22 (2,999 days old) by sebo4me (Cardiff) | ||
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I'm very sorry to hear this. As a jesture of good will and for the sake of Sebos reputation I think Sebo UK should repair this for you. I know you imported it from Germany but its only 4 months old!
Id write to the MD of Sebo and see if there's anything they can do. I'd also write to the Sebo MD in Germany and see if he can arrange a repair in the UK. | ||
| Post# 342525 , Reply# 10 1/31/2016 at 15:10 (2,999 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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See Marcus, I dont think SEBO UK should foot the bill. Its like the Apple Macbook I have. I bought it in the UK. I wouldn't expect it to be repaired if I was visiting family in Dubai, America or elsewhere. Fair enough if SEBO were a British brand, but they're not.
RustySkull - have you contacted SEBO in Germany, or at least the seller? I would suggest that if you do you only send the motor part back i.e. the bottom part and not the whole vacuum. That way, whoever looks at it can use the top half from other X models etc. | ||
| Post# 342528 , Reply# 11 1/31/2016 at 15:24 (2,999 days old) by RustySkull (England, South East) | ||
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Sebo-Fan, I have contacted the shop I bought it from but they appeared to speak no English, so I phoned them and it was clear English was a problem haha.
Sebo Germany I haven't contacted, truth is I don't want to, I want to find out what the issue is, I'll fix it and BOOM! done, over with and I can use it again lol. | ||
| Post# 342530 , Reply# 12 1/31/2016 at 15:26 (2,999 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Well I know they speak English in Germany if you contact SEBO in Germany via their email page on the site. I know what you mean though - it would be good to diagnose the problem rather than sending it back. Mine doesn't shut off though, it just rumbles intermittently but as bad as I can feel it through the handle.
Im beginning to wonder if this is one reason to why SEBO were reluctant to sell the G1 series in the UK...I dont suffer the same problem with my Felix. | ||
| Post# 342594 , Reply# 14 2/1/2016 at 03:05 (2,999 days old) by sebo4me (Cardiff) | ||
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| Post# 342688 , Reply# 15 2/2/2016 at 14:12 (2,997 days old) by RustySkull (England, South East) | ||
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Hmm, mine isn't intermittent it's all the time, until the "check Brush" light comes on and then it shuts off.
I'm not bothered about rights or Guarantees to be honest I just want to be able to use it lol. I've spoken to Engineers at Sebo and they apparently haven't seen anything like this before. And want me to pay to send it to them to look at it... A few issues there. 1. I trust NOBODY and won't let anyone work on my stuff, including cars etc.. (Hence why I do all my own work) 2. I won't pay to have stuff done I can do myself. 3. what can they do that I can't? They will take it apart and replace bits and then charge me, the same as if I buy parts and change them... But it'll be cheaper if I do it lol. I'm going to replace the belts if I can finally find some, as they're the only things I haven't changed bar the motor. ;) Update video coming in the next few weeks! | ||
| Post# 342695 , Reply# 16 2/2/2016 at 15:16 (2,997 days old) by sebo4me (Cardiff) | ||
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True but they will change the part that needs changing first :-)
You could try changing the belts but I'm not sure that will solve the problem. Uve changed the most likely parts the bearing and the sensor. If the motor is moving around in its mounting excessively this could be the problem? Can't think of anything else.:-( | ||
| Post# 342766 , Reply# 18 2/3/2016 at 11:55 (2,996 days old) by sebo4me (Cardiff) | ||
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| Post# 342954 , Reply# 20 2/6/2016 at 07:38 (2,994 days old) by sebo4me (Cardiff) | ||
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| Post# 342957 , Reply# 21 2/6/2016 at 08:11 (2,994 days old) by RustySkull (England, South East) | ||
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Hey Spacey,
As far as contacting the seller goes, they haven't replied to any messages since the first one that made no sense. I'm not too bothered about that anyway. As far as the problem itself goes, the motor isn't getting hot, Which is good. I have checked the suction hoses and can't see any blockages. One question I have is, you say it's an electrical fault with the board... Well how can an electrical fault with the board make the motor move in such a way? It's clearly a mechanical problem surly? I can't understand how electrics on a Vacuum cleaner can make it shake and rumble? Please expand if you can? Many thanks. | ||
| Post# 342958 , Reply# 22 2/6/2016 at 08:20 (2,994 days old) by sebo4me (Cardiff) | ||
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| Post# 342962 , Reply# 23 2/6/2016 at 09:37 (2,994 days old) by RustySkull (England, South East) | ||
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| Post# 342965 , Reply# 24 2/6/2016 at 09:50 (2,994 days old) by sebo4me (Cardiff) | ||
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| Post# 342969 , Reply# 25 2/6/2016 at 11:07 (2,993 days old) by parwaz786 ( ) | ||
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Lmao | ||
| Post# 342982 , Reply# 27 2/6/2016 at 12:48 (2,993 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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Even if the board needs to be attended to, Rusty's G1 shouldn't need repairing when it is so new. There is obviously a fault somewhere, even on my old SM2 where NOTHING is trapped in the airways. Mine doesn't shut off but it rumbles most of the time even when in the correct height setting.
As for the motor getting hot- well it always gets hot anyway - can be felt on the top or at the back where the base plate and hood meet. | ||
| Post# 343769 , Reply# 28 2/13/2016 at 04:49 (2,987 days old) by RustySkull (England, South East) | ||
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| Post# 343849 , Reply# 29 2/13/2016 at 10:57 (2,986 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 343852 , Reply# 30 2/13/2016 at 11:01 (2,986 days old) by RustySkull (England, South East) | ||
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| Post# 344563 , Reply# 32 2/18/2016 at 15:41 (2,981 days old) by RustySkull (England, South East) | ||
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Hmm that link won't load... But I fixed mine, then it Broke again... Check the video...
CLICK HERE TO GO TO RustySkull's LINK | ||
| Post# 344575 , Reply# 33 2/18/2016 at 18:09 (2,981 days old) by vacerator (Macomb Michigan) | ||
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Poor post sale customer service; Yes, not very "spitzenklasse" as is the Deutsche fashion. If Mercedes did that, Cadillac would be kicking their butt in Europe. | ||
| Post# 344731 , Reply# 34 2/20/2016 at 13:25 (2,979 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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| Post# 345378 , Reply# 35 2/25/2016 at 17:11 (2,974 days old) by spacey3 (Portsmouth) | ||
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Got outs back today fully fixed from Germany. They didn't actually say what they fixed on it, might open it up and take a look if I can be bothered but the people I got it from I would certainly buy again from them. They got it back on Thursday, shipped it back Friday and it arrived today. | ||
| Post# 351503 , Reply# 36 5/4/2016 at 01:29 (2,906 days old) by spacey3 (Portsmouth) | ||
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I finally found out, albeit months later what they fixed in the G1, not sure if this is a part you replaced....but the bypass valve was replaced in mine. The part is 2835. CLICK HERE TO GO TO spacey3's LINK | ||
| Post# 351639 , Reply# 37 5/5/2016 at 15:44 (2,904 days old) by RustySkull (England, South East) | ||
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| Post# 352057 , Reply# 38 5/12/2016 at 01:58 (2,898 days old) by spacey3 (Portsmouth) | ||
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Did you manage to fix it? | ||
| Post# 364083 , Reply# 39 12/23/2016 at 06:17 (2,673 days old) by RustySkull (England, South East) | ||
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