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Thread Number: 30345
/ Tag: Recent Vacuum Cleaners from past 20 years
lack of communication between dealers and manufacturers |
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| Post# 336566 , Reply# 1 10/30/2015 at 15:37 (3,099 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
"I can send it back for a refund, or send it back and exchange it for the next model up which does have a power nozzle and thus, would have an electric hose I could use for the mini brush. None of this would have happened if I had been given the correct information in the first place that the ultra one classic is a straight suction model with no electric hose. "
The quick answer here is that if you want your vacuum for your mini electric attachment, send back the Classic model and exchange it for the model that features the electric head/hose. Now for the long answer... This post was last edited 10/30/2015 at 15:57 | ||
| Post# 336567 , Reply# 2 10/30/2015 at 15:48 (3,099 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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As for the rest, not all dealers read off the same hymn book in terms of customer information, product information and sales tactics. Sometimes the "blame" can come down to a number of possibilities:
1) Wrong actual info from the brand themselves as they haven't updated their website - I have bought Electrolux products recently but they are not alone. Miele in the UK have had to be contacted due to showing canister pics from other country websites that show power nozzle models that were previously unavailable in the UK. Few websites admin keep up to date with website info to benefit the buyer. 2) What constitutes as “proper communication” though? In actual reality it is only ever going to be in the dealer’s favour to sell what they have in stock rather than buying models in every few months unless they have enough custom and profit to be able to afford the “latest” model. They may well sell a Classic model on the basic spec but change the floor nozzle if it suits them or to offer something different to near rival shops/sellers. This can cause problems to the buyer if they have been led by what the brand states, but if the model in question has a freebie or reduced price, buyers minds are swayed to accept the compromise. 3) There are too many vacuums on the market that the brands are bringing out every couple of months and with different spec sheets that it is hard for retailers to keep a gist of what is going on. Similarly with mark up prices by independents, it is also hard to find what the actual retail price is before inflation. This is why buyers are forced to shop around; they're not just shopping around for the best prices but rather, proper and factual info. What you have gone through is atrocious, but you're not alone! In the UK I think we are covered by two acts where purchasing is concerned (there may be more) The Consumer Protection Act 1987 This protects the public by: Prohibiting the manufacture and supply of unsafe goods Making the manufacturer or seller of a defective product responsible for damage it causes Allowing local councils to seize unsafe goods and suspend the sale of suspected unsafe goods Prohibiting misleading price indications The Trade Descriptions Act 1968 The Trade Descriptions Act makes it an offence for a trader to make false or misleading statements about goods or services. It carries criminal penalties and is enforced by Trading Standards Officers, making it an offence for a trader to: Apply a false trade description to any goods Supply or offer to supply any goods to which a false trade description has been applied Make certain kinds of false statement about the provision of any services, facilities or accommodation | ||
| Post# 336625 , Reply# 5 10/31/2015 at 11:45 (3,098 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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I think its a wise decision for you to contact them. Certainly if there is an American type law where descriptions are not accurate you could throw it at them as it isn't right what Electrolux are displaying.
Mind you, they're not any better in the UK and the Ultra One model has had a few bad opinions on here. The plastics on the models aren't very good in so far as what I've heard. I always wanted one but the build quality complaints and general image that Electrolux now has with all its confusing products and bare faced lies makes me think twice. Their AEG company that is "Made in Germany," is a bare faced lie for example - mostly all their products are made in China! | ||
| Post# 336712 , Reply# 7 11/1/2015 at 14:00 (3,097 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2) | ||
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