Thread Number: 28983  /  Tag: Brand New Vacuum Cleaners
Disappointed.....
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Post# 324005   5/3/2015 at 18:53 (3,252 days old) by vacuumfreak95 (Aransas Pass, Tx)        

vacuumfreak95's profile picture
I've only had my brand new Riccar Moonlight a few days and the parking bracket for the nozzle has already broken. I'm not rough with my machines at all and I'm surprised this would happen on a high end vacuum cleaner so quickly. I realize this isn't a big deal, but it was so nice to be able to just "park" the wand and nozzle instead of having to lean it against something just to have it fall over.....I'm wondering if I took the machine back, if they would replace the little bracket for me? I absolutely LOVE this vacuum and will never part with it, even if I have to lean the hose/wand against the wall....

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Post# 324006 , Reply# 1   5/3/2015 at 20:08 (3,252 days old) by Kirbyloverdan (Egg Harbor Twp . NJ aka HOOVERLOVERDAN ❤️)        
It's under warranty

kirbyloverdan's profile picture
Take it back and they will gladly replace it no need to be disappointed .

Dan


Post# 324091 , Reply# 2   5/4/2015 at 17:43 (3,251 days old) by human (Pines of Carolina)        

human's profile picture
If it's brand new, it's under warranty. Stick to your guns and insist they make good on it.

Post# 324138 , Reply# 3   5/5/2015 at 10:04 (3,250 days old) by Durango159 (State College, PA)        
Riccar will fix it!

durango159's profile picture
Riccar will stand by their stuff! Or your vacuum dealer might even just do it!!

Post# 324215 , Reply# 4   5/6/2015 at 04:55 (3,250 days old) by jkbff (Dickinson, ND)        

jkbff's profile picture
Riccar has the most forgiving warranty program there is.

If your dealer wont support you, pm me the model and serial number and I'll send you the parts.



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