Thread Number: 27984  /  Tag: Brand New Vacuum Cleaners
Disappointed with Dyson ethics
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Post# 312727   1/21/2015 at 04:12 (3,380 days old) by marcusprit ()        

Following Dysons reply regarding lowering the rating from am A to a C because they say they had to retest with the brushroll turned off.
I sent them another email explaining that I'd seen the EU criteria for the test procedure and nowhere does it say the brushroll should be turned off!

I have not received a reply. I am very disappointed. It is not acceptable shall we say to be economical with the truth!
I have no problem with my cleaner I think its excellent but I have a big problem with their ethics now!


Post# 312733 , Reply# 1   1/21/2015 at 04:35 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture

As much the updated is appreciated, does this really warrant another thread being created? Shouldn't this just have been a new post in the thread that you've already started about the same topic?

 

Btw, Dyson talking out of their a$$ is not a new thing.


Post# 312736 , Reply# 2   1/21/2015 at 04:49 (3,380 days old) by marcusprit ()        

I will start a new thread whenever I choose!That's not for you to decide.

Post# 312739 , Reply# 3   1/21/2015 at 05:02 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture

Well I would've thought that it's pretty much common courtesy to keep discussions about the same thing together in 1 thread rather than creating lots of seperate threads. Adding it to the already existing thread just makes logical sense, surely?

 

The more threads we create, the bigger the site gets, the more it's costs to run.

 

Anyway, you're right, not my decision. Just don't be all that surprised if the 2 threads get merged.


Post# 312742 , Reply# 4   1/21/2015 at 05:08 (3,380 days old) by marcusprit ()        

Well I'm sorry if it costs a lot of money. I will make a donation. But I've put up 3 threads in the last 4 months. So I apologise.

Post# 312743 , Reply# 5   1/21/2015 at 05:11 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture

It was only a friendly heads up, Marcus, I wasn't trying to be an arse about it :).


Post# 312747 , Reply# 6   1/21/2015 at 05:50 (3,380 days old) by marcusprit ()        
Dyson reply

Hello Mark

Thank you for your response.

It appears there has been some misinformation provided to us and as a result yourself regarding the reasons for the change in the pick up grades. I have clarified the situation with our technical services team who have provided the below explanation.

Since the vacuum energy label was launched in September, it has emerged that the carpet test method can return highly variable results depending on the age and quality of the test carpet used. Independent test laboratories give different results when testing the same machines, thus giving inconsistent carpet pick-up grades – we have seen variation of several letter grades.

Dyson has highlighted this troubling point to European courts, and is awaiting the result of an investigation that is currently underway between test laboratories across Europe, aiming to explain the problem. In the mean while, in the interest of protecting consumers Dyson have decided to declare new conservative grades on the energy label. The products themselves remain unchanged, and deliver the same high level of performance.
The consumer report Which? recently published an article highlighting that the energy label scores on several vacuums are inconsistent with the results achieved in their own testing – further supporting that this is a real problem. Since 2013 Dyson have been vocal in expressing concerns with potential flaws in the energy label, and the carpet test issue further supports the view that the label could mislead consumers


Post# 312749 , Reply# 7   1/21/2015 at 06:01 (3,380 days old) by marcusprit ()        

They may have a point. Maybe I was a little too quick to complain.

Post# 312751 , Reply# 8   1/21/2015 at 06:06 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture

So, basically, this translates as:

 

"Because Bosch are taking us to court over our energy labels, we have to be more accurate whilst the court case is on-going".


Post# 312753 , Reply# 9   1/21/2015 at 06:13 (3,380 days old) by marcusprit ()        

Well there are inconsistencies with all the testing. How long before someone takes Vax to court?
This will only be sorted out with independant testing even then there will be disputes.


Post# 312754 , Reply# 10   1/21/2015 at 06:18 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture

Absolutely agree, there are far too many inconsistencies. They need to do what they've done for washing machines and set up an independant testing centre which awards the ratings. At least that way, whilst the results may differ slightly depending on the carpet etc, the testing will be consistent. Whilst not perfect, it would be a vast improvement.

 

I really do appreciate what the legislation has tried to do - lower the wattage of vacuums, whilst keeping performance high by impliementing a minimum performance criteria. But they really haven't gone about it very well. Having said that, it was the same for the first year or so of washing machine ratings, so we could see things pick up (no pun intended). Especially if something positive comes out of this court case.


Post# 312755 , Reply# 11   1/21/2015 at 06:24 (3,380 days old) by marcusprit ()        

Yes the court case could lead to independent testing. I hope so.

Post# 312757 , Reply# 12   1/21/2015 at 06:49 (3,380 days old) by marcusprit ()        

What Dyson are saying is probably correct. Testing on different types of carpet and new and worn carpet could give different results leading to different grades.
So will independant tests have to use a new strip of the same carpet for each cleaner tested?


Post# 312760 , Reply# 13   1/21/2015 at 07:48 (3,380 days old) by Turbo500 (West Yorkshire, UK)        
have to use a new strip of the same carpet for each cleaner

turbo500's profile picture

I would think it doesn't have to be the same strip of carpet, but the same type and style of carpet, possible from the same roll, that would need to be replaced after X amount of tests. So have lots of test strips on 1 huge piece of carpet, using the same weight and type of dust.

 

I noticed that the ratings are awarded using fake dust, so they don't take into account large particles. I find this a bit ridiculous, especially on bare floors.


Post# 312763 , Reply# 14   1/21/2015 at 07:54 (3,380 days old) by spiraclean (UK)        

spiraclean's profile picture
That's the very first thing I would expect each lab to be doing. Regardless of who is doing the testing, they ought to be using a brand new section of the very same carpet from the same manufacturer each time (after cleaning it first with the reference vacuum cleaner to remove any loose fibres from the mill). On top of that, they need to use the same test dust mixture, apply it in exactly the same manner, and use the same test rig to drive the cleaner over the carpet during the test.

It's the only way to ensure full accuracy and repeatability. Really it would beggar belief if they were not doing this, because fair testing protocol is the kind of thing we learned in GCSE science at school. I sincerely hope the testing institutes concerned are operating at a slightly higher level than that.


Post# 312765 , Reply# 15   1/21/2015 at 08:00 (3,380 days old) by marcusprit ()        

I would hope so. But i'm sure there will be refinements they can make to give even more accurate test results. I wouldn't mind that job myself :)

Post# 312772 , Reply# 16   1/21/2015 at 08:47 (3,380 days old) by spiraclean (UK)        

spiraclean's profile picture
Never do what you love for a living. Sucks all the joy out of it, pun intended.

Post# 312784 , Reply# 17   1/21/2015 at 09:32 (3,380 days old) by ralph123 (Little Rock, AR)        

I'm so glad that the governments have so much time and effort to devote to regulating vacuum cleaners. It's not like there's anything else for them to do. They really should hire tens of thousands of vacuum cleaner testers and build hundreds of testing labs. It's not like the taxpayers can't afford to pay more in taxes.

Post# 312785 , Reply# 18   1/21/2015 at 09:35 (3,380 days old) by ralph123 (Little Rock, AR)        

yes, the government labs should have new carpet samples for every test. and a new vacuum for every test.

Post# 312789 , Reply# 19   1/21/2015 at 09:43 (3,380 days old) by marcusprit ()        

It would be the EU as a whole. But don't forget it will be the manufacturers who pays for the tests. And if it leads to more efficient machines it will save on our energy bills not to mention the environment.

Post# 312799 , Reply# 20   1/21/2015 at 10:21 (3,380 days old) by Turbo500 (West Yorkshire, UK)        

turbo500's profile picture
The idea behind the legislation was to lower the wattage and keep performance high, thus improving the reliability of the machine with less being thrown away and less money being spent in the long term to dispose of old cleaners. In theory, it's a great plan, but it's been executed extremely poorly.

Post# 312801 , Reply# 21   1/21/2015 at 10:46 (3,380 days old) by marcusprit ()        

And they wouldn't need lots of test facilities there aren't huge amounts of new models coming out each year.

Post# 312873 , Reply# 22   1/21/2015 at 21:32 (3,380 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Well there are plenty of vacuums coming out from brands every year, and less so given that every couple of months Vax from TTI keep churning out something new.

But then the brands have sat up and read some of the rules that the EU law dictates, not just lowering motor watts.

I shouldn't wonder that we'll also be seeing far more wet and dry vacuums appearing soon - after all, when considering the exemption list of products, there's a bit more to chew on in terms of how brands can get around the new law with the exemption rules in place.

The implications of the exemption could provide brands in the UK to at last develop:

1) Cheaper central vacuums for UK homes.
2) More robotic vacuums with a wet/dry suction facility.
3) Combo floor polishers with vacuum cleaner suction provision (SEBO Felix Disco springs to mind, here).
4) More cordless permutations.


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Post# 312874 , Reply# 23   1/21/2015 at 21:33 (3,380 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Also in light of the "eco-friendly" vac, all hail the Vax cardboard vacuum - a design concept with a very simliar set of wheels and general design that seems to have made it to the latest Vax "Roll-Easy" inspired bagless cyclonic vacuum.

Post# 312876 , Reply# 24   1/21/2015 at 21:43 (3,380 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
One final point I wish to make Marcus, and though no fault of your own, is a thought that has often been expressed by so many other members on here; no vacuum cleaner is perfect, and neither are the brand. Some come close on truths but largely at the end of the day, most are out to make money and can often be liberal with the actual truth.

With regard to testing new carpet pieces, I'm not entirely sure how that would work. Spira makes a very good point that top soil carpet would have to be removed first if new samples of existing carpet was to be used, but I would still expect infrequencies of data in terms of pick up. Lets not forget that though some brands are using different quality bristles in the brush rolls, only a few brands are also making changes to the actual sole plate and general design to allow more force of suction to occur.

Whilst I have said it all along that the EU energy labels have not been properly thought out, I don't think it is all that important to know if a vacuum cleaner should have a rating for pick on dust from carpets and hard floors. After all, how can one rate a vacuum cleaner usage on just floor use alone? If we are going to get pedantic, then surely there should be a test that conducts sealed suction instead as well as durability? These aspects would be a heck of a lot better for customers as well as, to some degree, contribute a much better rating to support eco concerns and long term maintenance.


Post# 312896 , Reply# 25   1/22/2015 at 04:12 (3,379 days old) by marcusprit ()        

Yes it can become a complicated business. It should just be used as a rough guide. I would rather rely on my own experience of a brand and a high percentage of positive reviews of a product and listen to peoples opinions on here. That's good enough for me. :-)


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