Thread Number: 27360  /  Tag: Recent Vacuum Cleaners from past 20 years
Dyson customer service 		[Down to Last]

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Post# 306708   11/19/2014 at 14:25 (3,438 days old) by parwaz786 ( )        

I got a new DC25 cleaner head for my DC25. My DC25 has two years left on the guarantee, and I ordered the part on Sunday. Today is Wednesday, and we received the part this morning , very good service , I got it for free, very much recommended service, they have always been good, but when they haven't, they do make the customer happy at some point eventually.


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Post# 306736 , Reply# 1   11/19/2014 at 17:24 (3,438 days old) by Vintagerepairer (England)        

I would love to know the financial cost to Dyson as a result of having to replace so many parts on their cleaners. You'd think by now they'd just make them that little bit stronger.


Post# 306739 , Reply# 2   11/19/2014 at 17:29 (3,438 days old) by dys0nb0y (Luton)        

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The reason they can finance as the machines are very well built.

Post# 306742 , Reply# 3   11/19/2014 at 17:40 (3,438 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
Why would Dyeson give there machines a five year guarantee if they weren't very well built. And does anyone else noticed how Dyson just repair no matter what compare to other manufacturers that won't replace Parts that can be worn like a brush roll. You Reedsford guaranteed terms and conditions Will see how they like to be difficult not Dyson don't just do it no matter what.

Post# 306743 , Reply# 4   11/19/2014 at 17:44 (3,438 days old) by Vintagerepairer (England)        
Very well built

 Is a subjective term. Let's look at just the hose. I have never known a cleaner like their uprights for hoses which break. Now, because of the amount of Dyson cleaners there are in existance, it stands to reason that we see more damaged Dysons than any other. But after all the years Dyson have been sending out new hoses at a cost to their company, the prospect of changing the design has to have some utility in it.

Post# 306744 , Reply# 5   11/19/2014 at 17:52 (3,438 days old) by dys0nb0y (Luton)        

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Very Well Built compared to others but not like Kirby but a lot better compare to others. And the hose on new Dysons all reinforcing and been changed.

Post# 306747 , Reply# 6   11/19/2014 at 17:58 (3,438 days old) by super-sweeper (KSSRC Refurbishment Center)        

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Glad somebody mentioned the K-word before I did! tongue-out
Post# 306750 , Reply# 7   11/19/2014 at 18:10 (3,438 days old) by Vintagerepairer (England)        

Of course if one wasn't born in the days before Dyson cleaners were the normal choice of vacuum cleaner, I can't expect you to know about the reality of the launch of said products.

I think James Dyson was incredibly fortunate with his DC01 cleaner as it was his flagship model, launched on a wing & a prayer, but not only this, it was more expensive than almost any other upright in the same shop at that time, and was of the worst build quality of them all.

On paper, it was doomed to faliure. He was lucky that people liked the look of his product and were keen to try something new.

Post# 306788 , Reply# 8   11/20/2014 at 04:42 (3,438 days old) by blakaeg (NW London, UK)        

Dyson are not the best built machines but they offer a very good warranty and customer backup. Dyson makes enough profit so providing a few spare parts that cost them hardly anything to produce will not dent their profits! I heard that it costs Dyson around £24 to make a cleaner. If this is correct then they are making huge profits.

Though I'd prefer not to have a machine that has parts breaking on it, its nice to know that parts are readily sent out without an issue. I could easily have started a shop with the amount of parts Dyson have had to send me over the years!! That reminds me, I need to contact Dyson to get a spare wand handle for my DC24 before the warranty is up next month!


Post# 306789 , Reply# 9   11/20/2014 at 05:39 (3,438 days old) by Vintagerepairer (England)        
I heard that it costs Dyson around £24 to make a cleaner

 Yes, but this was the same figure that was bounced aroundf before, and it remained unconfirmed as to whether this included all the overheads of running the entire business or not. Added to that, we don't know what Dyson sells the cleaners for.

And add to that, when we talk about the cost of "a few spare parts that cost them hardly anything to produce", it's not producing the parts which costs the money, it's the transportation of them, the storage, the postage to the customer, and -whilst the contact centre remains in the UK- the huge cost of administration. The staff who work in the customer service team costs Dyson a LOT of money and to take this discussion down to it's most simple terms, if Dyson cleaners never required attention in the way they do now, the entire team could be whittled down to about two.

Post# 306790 , Reply# 10   11/20/2014 at 06:11 (3,438 days old) by marcusprit ()        

£24 to make a Dyson Upright?

Post# 306791 , Reply# 11   11/20/2014 at 06:22 (3,438 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
£24 of course not. Dysons are pretty well-built but you just had a couple problems with one machine so The other Dysons rubbish To no offence :)

Post# 306792 , Reply# 12   11/20/2014 at 06:29 (3,438 days old) by marcusprit ()        

They can possibly build them for a little under £100 but not £24 :)

Post# 306795 , Reply# 13   11/20/2014 at 06:38 (3,438 days old) by dys0nb0y (Luton)        

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More like £170 or £200 for a dc41mk2

Post# 306796 , Reply# 14   11/20/2014 at 07:00 (3,438 days old) by dys0nb0y (Luton)        

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And £70 or £100 for a dc25

Post# 306864 , Reply# 15   11/20/2014 at 17:50 (3,437 days old) by super-sweeper (KSSRC Refurbishment Center)        

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lol, I'll believe that price! I still can't get over what a lemon my old DC07 was! Maybe that's why I stay clear of Dyson products....tongue-out
Post# 306866 , Reply# 16   11/20/2014 at 17:57 (3,437 days old) by parwaz786 ( )        

TBH the plastic on the DC07 compared to the newer Dysons is terrible. If you try bending it, or just drop it, it would crack somewhere. Drop a Dyson ball upright and it will not break. The plastic is bendy, but not too bendy. This is so that it will not snap, but flex slightly instead.

Post# 306869 , Reply# 17   11/20/2014 at 18:18 (3,437 days old) by super-sweeper (KSSRC Refurbishment Center)        

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I know, but how can something be quality when it bends every time you turn it? surprised

 

hehehehehe, who had bending, expensive products first, Dyson, or the iPhone 6? tongue-out
Post# 306897 , Reply# 18   11/21/2014 at 00:49 (3,437 days old) by cb123 (Mobile, Al.)        

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I like to call Dyson four to seven hundred dollars worth of snap, crackle and POP, BANG, BOOM....YEAH BABY!!! What more could you ask for from as piece of CRAP?!laughing
Post# 306902 , Reply# 19   11/21/2014 at 02:48 (3,437 days old) by Vintagerepairer (England)        
bendy plastic

 It is not, in my opinion, the same thing to compare the plastic of modern Dyson cleaners against that of older Dyson cleaners as if it were some kind of barometer of the quality that one can expect from a cleaner.

If I mention the Hoover Turbopower 2 cleaners, that's what most manufacturers were setting the standard against at one time. Compare that to a modern Dyson.

Post# 306903 , Reply# 20   11/21/2014 at 03:34 (3,437 days old) by marcusprit ()        

Riot shields bend to absorb the impact but they don't break. It's the flexibility that makes it strong.

Post# 306910 , Reply# 21   11/21/2014 at 06:20 (3,437 days old) by parwaz786 ( )        

I agree with Marcus. I will post a pic of me bending my DC14 wand handle, I can actually NOT break it, it's impossible unless I get sharp pliers to cut the plastic. I can get a hammer and bash it into a Dyson clear bin, it will bounce off. that is the flexible plastic.

If it is solid, like the dual cyclone Dyson's and early DC07's, they will break. It is like glass. Glass is solid and hard, but try bending it slightly, it will break.

I used to hate the DC41 after trying it for a week in my home, but it is actually well made.

Guess what? Drop a vacuum that has a foot pedal from approx. 5 ft from the ground. the foot pedal will most likely break, because the user must push the pedal for the machine to recline. the pressure of the drop caused the pedal to break.

Drop the DC41 from the same height, the foot pedal will just push up like it is meant to. The "pull back" of the handle which the user must do is done by the floor (resultant force) acting against the pedal, so the machine reclines.

Post# 306914 , Reply# 22   11/21/2014 at 07:15 (3,437 days old) by blakaeg (NW London, UK)        

Nobody knows the cost of making a Dyson so no point in speculating. I only mentioned £24 I was not asking for a running commentary on here.

Vintagerepairer,

I'm not sure what your point is. Of course it costs Dyson money to run the business, it costs EVERY single business money to run operations! I was pointing out that Dyson provide excellent customer service, nothing more, nothing less.

Post# 306931 , Reply# 23   11/21/2014 at 11:28 (3,437 days old) by parwaz786 ( )        

As I promised, here are some pics of how durable the dysons have been. DC14+ unless your DC07 is a later Malaysian one, those are solid.

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Post# 306940 , Reply# 24   11/21/2014 at 14:15 (3,436 days old) by hi-loswitch98 ()        

Tbh Vax customer service is just as good too. I got replacement parts sent to me within the same time frame as yours Tayyab & I have the 6 year guarantee compared to Dysons 5 year.

Post# 306941 , Reply# 25   11/21/2014 at 15:18 (3,436 days old) by Parwaz786 ( )        

Very good service then :) I had an experience though when fax were a little bit rude on the phone, like with their tone, felt like doing it back but didn't

Post# 306945 , Reply# 26   11/21/2014 at 15:44 (3,436 days old) by super-sweeper (KSSRC Refurbishment Center)        

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I never doubted the quality of the plastics in this thread, I only said it doesn't feel like quality! It just seems wrong, would you like your car to bend as you drive it down the road? surprised
Post# 306953 , Reply# 27   11/21/2014 at 16:06 (3,436 days old) by blakaeg (NW London, UK)        

hi-loswitch,

Yes Vax customer care is excellent too. A guy at work advised me his aunty had an issue with their machine and they called through and Vax dispatched a new machine to them. They gave him their old one. He tried to fix it and sell on Ebay. With myself I was fortunate to get a free cordless DC35 from Dyson when my DC24 duct housing cracked and became unusable under warranty. I did pay quite a bit of the DC24.

Super Sweeper,

I understand totally what you mean and where you are coming from. For me, the bendy plastics don't feel nice and sturdy but I guess Dyson discovered that Polypropylene which is softer and allows for more 'play' might be a better choice for their machines. I purchased a DC04 in 2002 with an ABS handle, the 'cap' broke off the handle within a week of use so Dyson sent a new one and it was a different Polypropylene one. I took off the cap and put it on and that never broke. Eventually the 'handgrip' snapped after 4 years and I complete new polypropylene handle was supplied that's still intact even if the rest of the machine doesn't work now. The SEBO that my friend has uses ABS construction but it seems to be moulded thicker and never encountered any plastic part breaking on it in its 7 years use.

Post# 306955 , Reply# 28   11/21/2014 at 16:11 (3,436 days old) by blakaeg (NW London, UK)        

aware that Dyson use ABS & Polycarbonate on their machines but they also use a fair bit of Polypropylene too.

Post# 306956 , Reply# 29   11/21/2014 at 16:11 (3,436 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

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But surely, you must concede SuperSweeper that plastics came long before Dyson. Even Hoover decided plastic was the way for their Convertible and classic uprights - after all plastics appeared far more regularly after that period.

Post# 306958 , Reply# 30   11/21/2014 at 16:16 (3,436 days old) by sptyks (Skowhegan, Maine)        

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It sure is nice to own a vacuum made of good old Aircraft Grade Aluminum that not only  feels solid, but IS solid and will never break.

 
Post# 306961 , Reply# 31   11/21/2014 at 16:49 (3,436 days old) by hi-loswitch98 ()        

Blakaeg, they're Air3 comes apart, so when my floorhead cracked Vax sent me a new one complete with the bolt to screw it on to the bottom with.

Post# 306962 , Reply# 32   11/21/2014 at 16:57 (3,436 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

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It must be sure nice to be able to buy aluminium vacs in the U.S - we don't really have that facility here in the UK.

Post# 306970 , Reply# 33   11/21/2014 at 17:59 (3,436 days old) by super-sweeper (KSSRC Refurbishment Center)        
Sebo_Fan,

 super-sweeper's profile picture

Where did I blame Dyson for the plastic revolution? Even the mighty HOOVER had warping plastic hoods in 1957! Sears-Kenmore made GREAT use of plastics in the 1970s and 1980s. Really, Hoover was the one who lead the plastic revolution during the late 1980s, when they launched the Elite. the Elite was entirely plastic, in fact it wasn't even HOOVER quality plastics. I've seen many examples with broken fan chambers, but worse of all was those screw tabs on the fan case! those became so brittle over time, they just snapped off! It was there that two kinds of plastics would be known to the vacuum world, the quality drop-it-off-a-roof plastics, like those seen in Sears-Kenmore canisters and Hoover Concepts, Fantoms, and then the look-at-it-wrong-and-it'll-snap-into-a-gazillion-pieces plastics, like those seen in older Dysons, and even some Elites! wink
Post# 306985 , Reply# 34   11/21/2014 at 19:09 (3,436 days old) by Vintagerepairer (England)        
To Blakaeg

 "Vintagerepairer,

I'm not sure what your point is. Of course it costs Dyson money to run the business, it costs EVERY single business money to run operations! I was pointing out that Dyson provide excellent customer service, nothing more, nothing less"

My point was -speaking only in the business sense and in terms also of profit measured in pounds, shillings, and pence- was that one sees on the internet all the time examples of where figures for all sorts of things are quoted but which do not take into account all factor of which the debate or discussion in question relates to.

Your mentioning of £24 said that you'd "heard" this to be the cost, and indeed it was also a figure which I'd read on here before, but as I said that time also, it may be correct that this is the cost to build the machine (I don't know if it is or isn't, as you said later on here, we don't know at all really but certainly it sounds feasable given the low labour costs where the cleaners are made) yet I doubt it takes account of the overheads.

Now, I agree that as far as customer service goes, Dyson are generally rated very highly, and in this day and age people seem to expect only the very best from a big company. I get this. But what many people don't seem to understand is the need for great customer service when the business is actually providing a service -such as your telephone or electricity provider- is pretty much essential, whereas once a product has been purchased, the money has been taken for it upfront at point of sale. As such, to offer poor service would not make any difference to the quantifiable income to that company in the same way it would if I changed my electricity account from one to the other.

What it might do of course is to deter the purchaser from buying that brand again next time, but there is never ever any guarentee that the same brand would have been purchased anyway, had good aftercare and customer service been in place. Added to which, with every day that passes we all become a day older, thus newer purchasers are coming into the market place all the time, and their purchsases of brands which the likes of you and I would never touch will compensate for the differences in sales.

So, my point here is, yes Dyson does offer great customer service, but as an avenue for making money, it is not the most important aspect of their business by a long stretch. I am sure you know Dyson recently scaled back their hours of business considerably when it came to customer service, making me wonder if they've realised what I've thought for many years - that if your cleaner breaks at 10pm on a Saturday night, it really could wait till Monday morning. Likewise taking into account also the cost of administering the cost of spares under warrenty, in many other businesses the cost of doing this would have to be carefully checked against making a more durable part to begin with.

Post# 306991 , Reply# 35   11/21/2014 at 19:45 (3,436 days old) by super-sweeper (KSSRC Refurbishment Center)        

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customer service can be VERY important to a business, think of it like this: Billy-Joe calls up Dyson because his DC903 snapped in half. if Dyson sends him a new DC903, covered by the warranty, and provides him with a friendly and relaxed customer service agent, Billy-Joe will then think highly of Dyson, and go prancing down the street about what a great company they are. Then Billy-Joe's friends will go out and buy Dyson, then they'll recommend them to their friends, and so on.....

 

Now, if Dyson said to Billy-Joe, "You broke that Dyson yourself, LOL we have your money now, thanks!", then Billy-Joe will NOT think highly of Dyson, and NOT recommend them. 

 

But then again, does a business such as Dyson care what their customers think? Do they really need the extra recommendations when they have flooded the market already? 
Post# 306995 , Reply# 36   11/21/2014 at 19:52 (3,436 days old) by Vintagerepairer (England)        

"But then again, does a business such as Dyson care what their customers think? Do they really need the extra recommendations when they have flooded the market already?"

That's exactly what I am saying. No manufacturer of a product can ever truly know why a slump in sales has occured, unless of course there has been some specific isolated bad-press, for instance a whole batch of something or other being faulty and it making it into the media etc. So the prospect of someone not buying another brand X product due to poor aftercare can't really be quantified as there was no proof they'd buy that brand again anyway. This is in contrast to the service industry who supply regular customers on a montly or annual basis; when they lose a customer they CAN actually quantify the potential losess.

Post# 307001 , Reply# 37   11/21/2014 at 20:03 (3,436 days old) by super-sweeper (KSSRC Refurbishment Center)        

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I see your point, thanks! wink
Post# 307072 , Reply# 38   11/22/2014 at 15:20 (3,435 days old) by Rolls_rapide (-)        
Dyson DC04 spares obsolete!!!

 Last week I got an Email from Dyson, stating that from December 2014, and January 2015, spare parts and booking service call-outs would cease for the DC04 models!

The general statement was that it was to improve the technological development of newer, more efficient models.

I deleted the email, and can't remember which was being stopped first - I think the call-outs, but cannot be sure.

Post# 307084 , Reply# 39   11/22/2014 at 17:00 (3,435 days old) by parwaz786 ( )        

Have you checked the "Deleted" section of your email?
I believe DC04's are serviceable by a dyson till the 3rd Dec, and from Jan 2015 the parts will stop being made

Post# 307257 , Reply# 40   11/24/2014 at 17:10 (3,433 days old) by godfreys_guy (Melbourne, Australia)        
I beg to differ....

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Had a customer bring me their DC25 which at the time was 7 weeks out of warranty - called Dyson for the customer and they're like... tough luck its $xxx.xx

The customer was pretty disheartened - This is why where I work, I recommend Shark which has 2.5x the warranty of dyson, or the electrolux range which is quieter, has better pickup and is made in europe.

Post# 307261 , Reply# 41   11/24/2014 at 17:48 (3,433 days old) by dys0nb0y (Luton)        

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Have you got the shark rotator powered lift away yet.

Post# 307390 , Reply# 42   11/26/2014 at 19:43 (3,431 days old) by super-sweeper (KSSRC Refurbishment Center)        
DC04 discontinued!?

 super-sweeper's profile picture

A.K.A forget the DC04, go out and buy our new DC65!!! tongue-out
Post# 307412 , Reply# 43   11/27/2014 at 02:07 (3,431 days old) by parwaz786 ( )        

Shame really, the DC04 was one of the best Dysons made!

Post# 307478 , Reply# 44   11/28/2014 at 10:46 (3,430 days old) by blakaeg (NW London, UK)        

Sad news about DC04 parts being made obsolete! Sebo still provide parts for original X1 machines.

I guess Dyson make so many machines. They want you to buy a new machines as opposed to fixing the old one. Quite sad as some owners might not want to 'upgrade'. I better buy a motor for the DC04 in the shed before its too late.

Post# 307500 , Reply# 45   11/28/2014 at 16:03 (3,429 days old) by parwaz786 ( )        

Good idea as the DC04 was one of the best dysons made in terms of reliability and overall as a machine
There are £20 1600W motors for the dc04 etc which have slightly more suction

Post# 307950 , Reply# 46   12/4/2014 at 10:57 (3,424 days old) by blakaeg (NW London, UK)        

Parwaz,

Not in my experience. The DC04 I purchased in 2002, required a 2 or 3 new hoses, 1 new handle, a whole new duct assy (main body) because it cracked and wouldn't keep the handle in (same thing happened to my DC24 - I must be heavy handed LOL). I changed the duct assembly myself on the DC04 but not the DC24. A new upholstery tool, but the one that replaced the older one was made of Polyproplene instead of ABS so the softer nature allowed it to withstand more.

The latest Dysons, even though I do not like the look and feel of the plastic used, may well be more durable as they appear softer, such as the handle at the top of the DC40, DC41 for example. Not trying to defend Dyson here, but I've not seen broken DC40's DC41s or DC50 in the shop, but used to see broken DC01's, 03's and 04's in the shops years ago.

My favourite Dyson was the DC03 and DC04 models. I very much like my DC24, but it hasn't proven to be very durable for me.

Post# 307965 , Reply# 47   12/4/2014 at 13:54 (3,423 days old) by parwaz786 ( )        

Cool, I think yours was one of the last to be made in Britain, so must have been fragile. We have a DC04 from 2995, and it is very durable, the plastic is strong, not as flexible as a DC41 and is unlikely to crack.

I broke my DC24 wand when I was turning it, the previous two owners didnt really look after it well, and it needs a new brushbar end cap and cog, then it would be perfect

I currently use a DC14 and DC25 and they both can take a good pounding. The only thing I worry about breaking from either of these machines is the DC25 foot pedal and the DC14 sole plate. Apart from these, I would not worry about these two falling down concrete stairs

Post# 307966 , Reply# 48   12/4/2014 at 13:56 (3,423 days old) by parwaz786 ( )        

PS I think once you get your DC04 fixed, you will remember how good it was, I dont blame you for forgetting after all these years (2009 I think was when it burnt out)? But five years I forgot how good the DC25 was shortly after I got rid of mine

Post# 308328 , Reply# 49   12/9/2014 at 09:39 (3,419 days old) by blakaeg (NW London, UK)        

Parwaz,

No mine was made in Malaysia. There musta been a teething problem as the first DC04 had the side yellow bearing missing, so the head was very wobbly when using. I took it back to John Lewis and got the second replacement machine. This said DC04 on the top and DC07 BRUSH CONTROL on the head and the clutch was quite noisy in use so Dyson came out and changed it within a month of ownership.

My DC24 warranty ends in a few days and I'm dreading it now LOL.

Post# 308350 , Reply# 50   12/9/2014 at 14:21 (3,418 days old) by parwaz786 ( )        

Lol ah, damn. Maybe time for a Eco Vax? In Boxing day or January sales :)

Post# 308492 , Reply# 51   12/11/2014 at 05:17 (3,417 days old) by blakaeg (NW London, UK)        

I think I may need to go down that route Parwaz if the Dyson fails. They are too expensive new and I'm buying a new place so wont have as much money as I used to. Saying that, Dysons repair service is £75 inclusive if I ever need it.

Post# 308511 , Reply# 52   12/11/2014 at 14:08 (3,416 days old) by parwaz786 ( )        

Not bad, hope all goes well for you and your new place :)

Post# 308593 , Reply# 53   12/12/2014 at 12:26 (3,415 days old) by Adamthemieleman (North Yorkshire )        

A little late to this party but hey

Speaking from my experience in product design and manufacturing, all plastics are different. Period.

It makes me chuckle when people moan about plastic being flexible, but how idiotic and ignorant people are, good quality plastic is designed to be pliable, it's the method of absorbing impact. Dyson vacuums are ABS which is a very expensive plastic due to its properties, one being the elasticity it has due to it partially being styrene. That's why Dyson are more expensive. Look at the plastic on Vax and Hoover. Says ABS but it's hard as nails, that's why I regularly see bits break. That's why they're cheaper, cheap plastics, which are definitely not ABS.

The only reason why Dyson break is if they have been sun damaged, uv breaks down everything, including ABS.

There's a method to test plastic quality, if it's a deep low noise it's quality, if it's a tinny and high noise it's tat.

Post# 308686 , Reply# 54   12/13/2014 at 05:55 (3,415 days old) by blakaeg (NW London, UK)        

Adamthemieleman,

I do not agree with you at all. If you are implying that Dysons break because of UV rays wotever. Please explain why my Dyson DC24 has broken at the handle section numerous times. May I point out that this part is NOT exposed as it's within the body of the machine and I also store my machine in a wardrobe!! It is made of ABS plastic. When one looks at the part that keeps breaking, it's a tiny little notch which clearly requires more support than what it was designed for. I see Dyson has corrected this in their DC50. Also, same thing with the older models I had in the past.

Also if you also look first and read the post, it's mentioned that the parts that are bendy are made of POLYPROPYLENE!! Not all of the Dyson is constructed from ABS and Polycarbonate. It is mentioned that the polypropylene parts seem to be flexible and stronger.

SEBO vacuum cleaner, made of thicker moulded ABS plastic, as hard as nails, but its never broken like that!!

So, Dyson perhaps should stick to using lighter bendy plastic for their machines as it seems to be better for their complex designs.


Post# 308688 , Reply# 55   12/13/2014 at 06:03 (3,415 days old) by parwaz786 ( )        

Yes, and I recently got an ex condition DC04 Absolute+ which is around 12 years old, and the waddle grip has already broken! It is NOT UV discoloured, and if it is, it is VERY little.
I agree with Blakaeg, my DC24 is only a few years old, so not as old as Blakaeg's and still under warranty. The wand on mine also broke because I turned it a little too hard. I do not disrespect my vacuums. A vacuum must not be. Too flexible (thin or thick plastic regardless) or too solid like the older models.

Post# 308689 , Reply# 56   12/13/2014 at 06:07 (3,415 days old) by parwaz786 ( )        

If you scroll up to the pics I have posted earlier in this thread, that's me twisting my DC14 wand handle. It js a solid machine, it does not really flex like the newer ones. The plastic on the DC14 is really thick. How many DC14's do you see with anything broken? Hardly any apart from the odd ripped hose (only when stretched beyond what it is intended for) or a broken cleaner head when the vacuum is dropped from a height. Still more durable than any other Dyson I think.
It took me my hand, my strength and my foot to hold the cleaner with the rear wheels still touching the ground. When I let go the handle went back without the handle bent problem like the DC40 issue that Blakaeg has kindly showed what he has well spotted.

Post# 308728 , Reply# 57   12/13/2014 at 17:16 (3,414 days old) by blakaeg (NW London, UK)        

Hi Parwaz,

When I posted this pic originally. I meant that Dyson had a moulding issue on their DC40s which meant the handles were all crooked. It seems they are the same and Dyson with their meticulous eye for detail has not noticed this slight imperfection either. It does not affect the use of the machine.

Posted pic again for you. Taken in Currys, New Cross, South London.

Post# 308729 , Reply# 58   12/13/2014 at 17:21 (3,414 days old) by blakaeg (NW London, UK)        

Frontal view of that 'crooked' handle. Currys New Cross South London store

Post# 308732 , Reply# 59   12/13/2014 at 17:53 (3,414 days old) by Marks_here (_._)        
*** Thread hijacking ***

 marks_here's profile picture
Those iron steam generators are the bomb!! I love mine *** Now back to regular scheduled programming.... 😁

Post# 308773 , Reply# 60   12/14/2014 at 05:41 (3,414 days old) by blakaeg (NW London, UK)        

Thanks for the info Marks_Here.

I'll look into one of those.


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