Thread Number: 26419
Dyson Help! |
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Post# 296145   8/30/2014 at 17:18 (3,498 days old) by vacuumfreak95 (Aransas Pass, Tx)   |   | |
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Ok so this little wheel on my Dyson has either broken or bent because it's binding and scuffing my hardwood floors. Any help or advice would be greatly appreciated because this is my daily driver and is only 6 months old. Oh! And excuse the tangled brush roll. The amount of hair that gets wrapped around this vacuum is ridiculous. I'm cleaning it out constantly!
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Post# 296147 , Reply# 1   8/30/2014 at 18:02 (3,498 days old) by parwaz786 ( )   |   | |
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Those wheels are chap and easy to replace :) they are available on eBay or ask Manchester acts who can ship from the UK if you want |
Post# 296148 , Reply# 2   8/30/2014 at 18:03 (3,498 days old) by parwaz786 ( )   |   | |
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Oh sorry, just realised it is a dc41 or dc40, so you need to replace the entire cleaner head assembly, I know its ridiculous, sorry but this is a common fault |
Post# 296152 , Reply# 3   8/30/2014 at 18:31 (3,498 days old) by singingrainbow (Texas)   |   | |
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Yep, this is a very, very, common fault. I would contact dyson about it, they should direct you to the nearest service center. They will replace the entire cleaner head under warranty. Scott |
Post# 296163 , Reply# 5   8/30/2014 at 19:51 (3,498 days old) by dys0nb0y (Luton)   |   | |
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Post# 296180 , Reply# 6   8/30/2014 at 22:54 (3,498 days old) by vacuumfreak95 (Aransas Pass, Tx)   |   | |
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Post# 296183 , Reply# 7   8/30/2014 at 23:23 (3,498 days old) by DesertTortoise ()   |   | |
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A canister vac with a soft horse hair floor brush doesn't have these problems on hard floors. Just saying ................ |
Post# 296190 , Reply# 8   8/30/2014 at 23:42 (3,498 days old) by kirbylux77 (London, Ontario, Canada)   |   | |
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Sean, & the rest of the guys here....hold on a minute, something I am not getting here. Why not just remove the small wheel & vacuum without it? It shouldn't cause a huge problem to run the cleaner without the wheel.
And WHY would Dyson replace the entire head under warranty, just because 1 small wheel mounted on a pin won't move & is binding? Why wouldn't they just replace the wheel? Seems really stupid of them, to me, to go ahead & throw out all that good plastic, brushroll, wiring & motor, just because of 1 small bloody wheel! Rob |
Post# 296191 , Reply# 9   8/30/2014 at 23:43 (3,498 days old) by DesertTortoise ()   |   | |
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I don't think it would do a hard wood floor any good to run the vacuum without that wheel. |
Post# 296195 , Reply# 10   8/31/2014 at 00:27 (3,498 days old) by vacuumfreak95 (Aransas Pass, Tx)   |   | |
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I'm just looking for a solution here, I paid 399 dollars for this vacuum cleaner and if I cant use it on my hardwood floors it was a total waste of money....If I were to remove the wheel the base plate would just scrape along the floor and do even more damage. I honestly don't care how Dyson chooses to deal with this problem as long as my machine gets fixed. I'm not at all concerned about wasted plastic or whatever, Dyson shouldn't have made the broken part all one piece if they were worried about being wasteful. And I do have a very nice Panasonic Canister with power head and a nice floor brush, I just am not a canister person. Cant stand having to drag it around everywhere....Drives me crazy! I like the dyson, it's easy, does a good job, and is quick. Maybe if I had a high end Canister like Riccar or Miele I'd feel different about it, but I don't have that kind of money to spend on a vacuum cleaner right now. May be an option in the future.
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Post# 296201 , Reply# 11   8/31/2014 at 02:11 (3,498 days old) by super-sweeper (KSSRC Refurbishment Center)   |   | |
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Post# 296226 , Reply# 12   8/31/2014 at 06:40 (3,498 days old) by madaboutsebo (Midlands, UK)   |   | |
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I thought the active soleplate on these latest generation ball vacuums makes contact with the floor to seal in suction. So if this small roller wheel was removed the soleplate would still be in contact with the floor. Isn't there more than that one small roller wheel on the active soleplate? Correct me if I'm wrong on any if the above info.
That one if the reason I don't own a Dyson anymore for the price you pay for them the quality of parts and build is not the best quality. Though small roller wheels on the active soleplate are not rubber nor are the ridges (if that's the term for them!) on the actual ball all plastic (hard as well) which to me just opens up the door to scratch your hard floors. Same on the digital slim the small V ball at the back of the main head is hard plastic. On earlier models in the UK like the DC03 and the DC04 (earlier version of this model) the main back wheels and the roller wheels on the soleplate where rubberised to protect hard floors. Even the first generation ball the DC15 the ridges on the ball where rubber to protect hard floors. Now they don't use any rubber not sure why, cost cutting!! Shame really I for the price you pay for a Dyson I would expect the wheels or ball to have protection for hard floors. Hope Dyson sort it for you vacuumfreak95. Shame that small part can not be replaced quick and easy. |
Post# 296381 , Reply# 14   9/1/2014 at 10:21 (3,496 days old) by beko1987 (Stokenchurch, United Kingdom)   |   | |
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Its a common issue, go to the Manchester Vacs forum and have a search. I think its easily a warranty job. |
Post# 296382 , Reply# 15   9/1/2014 at 10:31 (3,496 days old) by DesertTortoise ()   |   | |
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Just curious but when you take the bottom plate off to replace a belt or brush roll is the wheel accessable? |
Post# 296920 , Reply# 16   9/3/2014 at 17:28 (3,494 days old) by super-sweeper (KSSRC Refurbishment Center)   |   | |
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Post# 296922 , Reply# 17   9/3/2014 at 17:33 (3,494 days old) by dys0nb0y (Luton)   |   | |
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