Thread Number: 25849
Hoover Windtunnel dirt cup issue - Hoover's response
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Post# 289826   7/22/2014 at 13:07 (1,070 days old) by niclonnic (Bonney Lake, WA)        

I posted this in threads #24995 and #25692, but I don't think others saw it there, so I'll repost what I wrote originally.

The other night, I emailed Hoover to complain about my dirt cup issue (broken hinge). Here was their response:

Hello,

Thank you for contacting Customer Care Support Team at www.Hoover.com....

The item(s) you are inquiring about is currently on backorder status. Please call in to customer service at 1.800.944.9200 to place a backorder. Consumer backorders are the first to ship once the item is back in stock.

You may also check with local parts dealers for assistance.

Visit hoover.com/locator/... and enter your zip code for service/parts dealer listing in your area.




Sincerely,

Sue
Hoover Customer Care

1-800-944-9200
Monday - Friday 8am-7pm EST

TTI Floor Care North America
7005 Cochran Road
Glenwillow Ohio 44139

www.Hoover.com





Post# 289836 , Reply# 1   7/22/2014 at 14:52 (1,069 days old) by DesertTortoise ()        

Ooooh, the analogies of Hoovers to Harleys adds another dimension. :-)

Post# 289920 , Reply# 2   7/23/2014 at 15:14 (1,068 days old) by niclonnic (Bonney Lake, WA)        
Haha

Good one! So, basically, Hoover recommends that I CALL in order to get a new dirt cup, or live with a broken one. That annoyed me.

Well, I'm at a loss. I would really like to go back to Dyson once this vacuum breaks.

Below is a picture of my reliability report.


  View Full Size
Post# 289922 , Reply# 3   7/23/2014 at 15:25 (1,068 days old) by Gr8DaneDad (nowhere )        

What were you expecting? You paid very little for the vacuum, the warranty doesn't cover wear and tear, and just because it broke doesn't make it a defect. It may be a design flaw, but again, what do you expect for a cheap vacuum? I have a Hoover Windtunnel Platinum bagless with exactly the same issue. I live with it broken, the vacuum still does it's job and does it well. It's a bit inconvenient but I learned that I am much better off with a bagged machine for this very reason. Live and learn.


Post# 289942 , Reply# 4   7/23/2014 at 16:48 (1,068 days old) by niclonnic (Bonney Lake, WA)        
I must say

I paid NOTHING for this vacuum. My dad got it for free from the Amazon Vine program. Amazon Vine is an invitation-only program where the members (known as Vine Voices) receive products for free. After using a product, you write a review about it.

I'm still using that Hoover Windtunnel. Despite the broken hinge, it still performs well. As a result of the broken hinge, the bottom flap falls off every time I go to empty it from the bottom. I have to twist the lid off in order to empty it. It's a little inconvenient, but I've learned that I'm much better off with a high-end vacuum, such as Dyson or Miele. Those vacuums are made out of stronger plastic that won't break as easily.

The problem with the dirt cup happened because I banged it to get the debris out. Dirt always gets stuck in there when the bottom flap is opened, so it takes a lot of banging to get the debris out. Or it could be pulled out by hand.

It seems that with every Hoover my family gets, they always fall apart. My dad bought a Hoover SteamVac Agility back in March of 2005. It actually cleaned really well...but after about a year of owning it, one of the internal hoses split. So the machine couldn't really be used for carpet cleaning anymore. It still worked for hose cleaning, though. Also, I think my mom broke one of the latches on the solution tank lid, while removing it from the tank. It was still able to hold onto the tank, though. In mid-2010, the latch on the upholstery attachment broke off, meaning I couldn't use that tool anymore, because it just falls off. In early 2012, another internal hose broke, so I eventually threw out the machine later that year.

This is my second bad experience with Hoover, so I want to stay away from them. If I had to get a budget vacuum, I would get a Shark. Or perhaps a Bissell. It's hard to go wrong with a Bissell.


Post# 289945 , Reply# 5   7/23/2014 at 16:56 (1,068 days old) by marks_here (Crossville TN & Altoona PA WOO HOO )        

marks_here's profile picture
Get something vintage that's been rebuilt with less plastic.

Post# 289955 , Reply# 6   7/23/2014 at 18:27 (1,068 days old) by DesertTortoise ()        

Dyson is "high end"? Fool around on eBay, be patient and take your time, and you can find a clean demo Windsor upright for low to mid $200's. I paid $236 for a practically new one that scrubbed up to as new condition. You'll never call a Dysone high end again. You'll never want a Dyson again either.

Or like Mars_here says get a twenty year old vac and refurbish it. You could do a lot worse than buying a mid 1990's Kenmore Whispertone with the hose and Powermate off eBay or Craigslist. I little scrubbing, new filters and use HEPA bags as much to keep the vac clean as anything else and you have a fine vacuum cleaner that will give you a decade or more of reliable service.


Post# 289956 , Reply# 7   7/23/2014 at 18:29 (1,068 days old) by niclonnic (Bonney Lake, WA)        
No thanks

I'm 20, so I haven't really seen a vintage vacuum.

I have attached some pics to explain the dirt cup issue in more detail. The first pic shows the bottom of the dirt cup with the bottom open (actually, it fell off. You can also see the broken hinge). Not much debris can fall out because of the way the dirt cup is designed, with the "lip" around the bottom of the cup. To dump everything out, you have to either bang the cup, or pull it out by hand. My constant banging on the dirt cup is what caused the hinge to break. The top of the dirt cup can also be twisted off for emptying.

The second pic shows the dirt cup with the top part separated.


  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 289957 , Reply# 8   7/23/2014 at 18:33 (1,068 days old) by Gr8DaneDad (nowhere )        

Niclolnnic, you completely miss the point. It's a bottom tier vacuum, it's cheaply made and you banged it to get it clean. You broke your cheaply made vacuum, oh well. What, if anything, did you expect Hoover/TTI to do about it? I don't know about your instruction manual, but mine says not to knock the dirt cup with the flap open as it may break. It shows to close the flap and slap lightly with the flat of the hand. And if you don't think a Dyson will break just as easily, you'll really be surprised after you've spent good money on one. Plastic is not a suitable substance to be banging about, especially hard plastics that are meant to withstand the forces of a vacuum. And your view of Shark and Bissell are also incredibly funny, because they will break just as easily. A bagged vacuum will do much better as all the dirt and dust are in the bag, no need to bang anything about.


Post# 289958 , Reply# 9   7/23/2014 at 18:35 (1,068 days old) by niclonnic (Bonney Lake, WA)        
Actually, DesertTortoise...

I consider Dyson high-end, because they start at $400. I used to have a Dyson DC07 Animal, but my mom got that in my parents' divorce. However, it's too much vacuum for her, since she doesn't have any pets. So I'm thinking she would be better off with a much cheaper vacuum, so I'm researching.

Plus, Windsor vacuums are bagged, and I think the replacement bags will be hard to find, so I'll stick with bagless.


Post# 289959 , Reply# 10   7/23/2014 at 18:47 (1,068 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
I think a Dyson is worth saving up for.this problem will never happen to a new pdyson.I bang my dyson to help empty it and it's been fine as the new machines are made out special shield plastic. I got told by Dyson engineer that if you call Dyson ask if of got any refurbished Dysons as they get some in return and refurbished them and sell them on as refurbished. In England I had the same problem with a hoover slalom that you can only get in England the same thing happened it just broke off :(

Post# 289960 , Reply# 11   7/23/2014 at 18:54 (1,068 days old) by Gr8DaneDad (nowhere )        

Firstly, Windsor bags are easy to get and relatively cheap. Dyson is NOT a high end vacuum, it's a trendy, flashy, good performer with a HUGE advertising budget. They don't clean all that well, they are noisy and they do break, might not be the dust bin, but the handle, hoses and other parts will break and Dyson's customer service continues to decline. If they were that good, Dyson wouldn't need 100's of repair engineers to fix them. You stick with cheaply built bagless vacuums, it makes you happy, but don't complain about how cheap they are when they break, and they will break and they are never cheap to fix, especially Dyson.


Post# 289962 , Reply# 12   7/23/2014 at 19:06 (1,068 days old) by dys0nb0y (Luton)        

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In fact dyson is a very high end vacuum cleaner i've had a DC 39 in DC 41 for more than a year used every day use and abuse and I never had a problem with them I know everything on them is plastic but to me the plastic is very tough and have you ever had a Dyson for more than a year I don't know where you are getting all your information from but it's poo Ps Dyson is one of the best vacuum cleaners that I've ever had

Post# 289964 , Reply# 13   7/23/2014 at 19:08 (1,068 days old) by niclonnic (Bonney Lake, WA)        
To clarify,

The manual to my Hoover doesn't say anything about banging the dirt cup. Hoover's response didn't even contain an apology. Plus, the necessary part is on backorder. Shame on you, Hoover. At least apologize when you screw up a dirt cup design like this. My old Dyson, on the other hand, hasn't broken a single plastic part in the 6 years I've used it.

Here are my views on Shark and Bissell:

Shark: Although Euro-Pro claims that their Shark vacuums "never lose suction," most models are not cyclonic, so the filters get dirty fast.

Bissell: I've always had good luck with Bissell products. I had a Bissell Cleanview from early 2004, and it was very good. Only one part broke: the handle release pedal. I eventually fixed it and donated it to Goodwill. In early 2012, I got a Bissell Lift-Off Deep Cleaner. I used it numerous times and took very good care of it, and it still works to this day.

Dys0nb0y, in the end, it really is worth it to save up for a Dyson. They are constructed of ABS and polycarbonate, so they will never break.

If any of you are doubtful of the cleaning performance and durability of Dyson vacuums, watch this video:





Post# 289972 , Reply# 14   7/23/2014 at 19:21 (1,068 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture













Post# 289973 , Reply# 15   7/23/2014 at 19:22 (1,068 days old) by dys0nb0y (Luton)        

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Post# 289976 , Reply# 16   7/23/2014 at 19:27 (1,068 days old) by PoconoVacMan (Northeast Pennsylvania)        

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Instead of calling TTI/Hoover to complain, why didn't you call your nearest Factory Authorized Warranty Service Center? I'm sure your local Hoover dealer would be happy to get you a replacement bin for your Hoover.

Yes, it is a fairly bottom of the line model, but they clean very well, and are very easy to repair.



Post# 289987 , Reply# 17   7/23/2014 at 20:03 (1,068 days old) by DesertTortoise ()        

A new Kenmore Elite Intuition canister vac lists for $559 but you will never hear me calling it high end. It isn't. Not even close, and I like Kenmore canisters a whole lot. Everyone here knows that. I'm the proprietor of the Kenmore High Desert Restoration Center but I wouldn't embarrass my closet with an Intuition canister. Oh, the horror!

The Whispertone series from the mid to late 1990's were about the last high quality canister vacs Kenmore sold. They still used good quality Lamb motors, the plastics were thick and sturdy and the tools were honest adult sized tools rather than the dinky little kids toys that come on too many modern vacuums today including some really expensive vacs like Miele, Sebo and Windsor. I'll put a well kept Whispertone or it's immediate predecessor with the 5055 bag, or their Panasonic V series twins, up against anything made today. I have a more recent Electrolux and it isn't a better vacuum. It really isn't. I have had them all apart on my table and know them inside and out. A Sebo canister certainly isn't. Miele is the closest in quality to that old Kenmore, a little better in some ways, not as good in others. Call it a wash. But a modern Kenmore is horrible in comparison to either. That is more a sad testimony to how low vacuum quality has fallen across all brands that a new high end vac barely compares to a two decade old department store vac. But it's true.

I don't think anything Dyson sells qualifies as high end either. Same hard plastics and flimsy hinges and latches. Same chintzy Chinese motors. Nothing remotely durable about them. My Hoover U boat (U5100 series) is just as bad. These are not high quality vacs, but at least the old Hoover has a HEPA bag and HEPA filters, even if the rest of it is a cheap POS.


Post# 289989 , Reply# 18   7/23/2014 at 20:11 (1,068 days old) by niclonnic (Bonney Lake, WA)        
Hmm...

There is a Hoover Service Center down in Puyallup, which is 12 miles away from me.

It's called Quality Sewing and Vacuum. Has anybody who lives in the Western Washington/Puget Sound area been there? I haven't been there yet, and don't know if I will go.


Post# 289992 , Reply# 19   7/23/2014 at 20:22 (1,068 days old) by PoconoVacMan (Northeast Pennsylvania)        

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I would advise going. If he's anything like my Hoover dealer here, he'll fix you up with exactly what you need very reasonably.

Post# 289995 , Reply# 20   7/23/2014 at 20:25 (1,068 days old) by dys0nb0y (Luton)        
Desert tirtoise

dys0nb0y's profile picture
Have You even ever had one of the new Dyson.thei Plastic is so much better and there are no flimsy catches one of the best vacuums I have ever seen and dyson are high end . The motors on not cheap motors cheat motors 2000w that you find in a vax and cheap supermarket vacuum cleaners have the people here that don't like Dyson have never had them Of just don't like the band just haven't gone explains with them and just think they're crap even though they have never had one

Post# 290011 , Reply# 21   7/23/2014 at 21:44 (1,068 days old) by Gr8DaneDad (nowhere )        

As a matter of fact, I've owned several Dyson's to my never ending shame. None of them has survived even the warranty period without repairs. If given one, I'd eBay it NIB immediately. I have no interest in lining the pockets of James Dyson. I've fought and fought with Dyson over their shoddy products and misleading advertising. They are reasonably good vacuums at something less than half the price charged. They are not quality.

 

Desert Tortise, I suggest you find yourself an Electrlolux from the same period as your favorite Kenmore's. Far better vacuums than that over complicated POS you have. There is a very good reason that design didn't last longer than a blink of the eye in Aerus/Electrolux history, it's the worst they ever made. My 1939 XXX has as much waterlift and barely whispers. Move up to the Model G or any of the models following until the change to plastic bodies and you've got a very nice vacuum, easy to work on, quiet and very powerful. The current Classic and Legacy are much improved over the earlier plastic bodied machines and more powerful and much quieter. Aerus has even put out an after bag filter to prevent most of what your machine experienced. It is promoted as an odor reducing filter, but it's quite a good dust filter as well. There is even one for your EPIC 8000, about $13 for 2.

 

Love your plastic, bagless vacs, but don't make them into some mythological product. They just aren't. For the same or less money you can buy any number of vintage vacuums which will out clean, out run and far outlast any Dyson. Show me a Dyson that has been used hard for 75 years and is still in pristine condition.. it'll never happen. But I've got a room full of Electrolux's, Kirby's and even a Kenmore that will all still be running long after you've moved on to another vacuum, including that pristine 1939 XXX that has only ever needed new carbon brushes - 3x, new horsehair bristles for the floor and dusting tool - 4x, 6 or 7 new exhaust filters and one new hose in 75 years.


Post# 290012 , Reply# 22   7/23/2014 at 21:48 (1,068 days old) by daknx1994 (Southern Indiana)        

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That Dyson durability video is complete S***! They drop the Hoover Air from that height and let it SLAM to the ground. The Dyson they only dropped it to about half the height of the Hoover. They did not even let it slam to the ground. My Hoover Air has withstood quite a bit of abuse (It's the vacuum my brother can use), and it has been dropped and rammed into things, and now a year later it is still holding up strong. If I had the money I would GLADLY drop it on another Hoover and not some over priced, plastic glam toy.

Sorry guys had to rant, that video really pushed my buttons.


Post# 290034 , Reply# 23   7/24/2014 at 00:18 (1,068 days old) by super-sweeper (KSSRC Refurbishment Center)        
don't take offense,

super-sweeper's profile picture

But you've been complaining about this vacuum for over a month. It's free, what were you expecting? It's like taking a hazmat suit out of the trash, then complaining that it's not in your size. They're both pointless. 

 

The only thing Dyson is high in its price.you're a fool of you think it's a quality vacuum because it's $400. Dyson hasn't been quality since 1998. Would you call a pair of paper pants 'quality' if I sold them to you for $700? I hope you wouldn't. If you can mow-down a Dyson in a Plymouth Fury at 40 miles an hour, I'd call it durable (not quality because you'd still have bad motors!). Now, mow-down a Kirby at 40 and watch it live to vacuum the Plymouths interior. I'll buy a Plymouth Fury one day and show to the people like you that Dyson isn't what it claims to be. Believing Dysons videos is like believing Nixon is a time-traveler who dressed as Elvis and introduced Michelle to Barack Obama.if one day I find I'm the president of a vacuum company,I wouldn't make videos of lies (and I wouldn't sell a shoddy product, either!). I'd drop my vacuums in front of a train and show people what is true quality (and I'd film it on Super 8, too! tongue-out).

 

Rant over, for people just joining us, the perculated coffee is next to the HOOVER cookies, for a reel-to-reel copy of today's rant, please dial 9-5775, or dial 0 and all to be connected to the quality-for-modern-consumers group. Thanks and have a lovely day!


Post# 290038 , Reply# 24   7/24/2014 at 00:42 (1,068 days old) by marks_here (Crossville TN & Altoona PA WOO HOO )        
L O L

marks_here's profile picture
We're sorry, you must first dial a 1 followed by the area code & number your trying to call...this has been a recording recording recording

Post# 290040 , Reply# 25   7/24/2014 at 00:46 (1,068 days old) by super-sweeper (KSSRC Refurbishment Center)        
a reel-to-reel recording?

super-sweeper's profile picture

Fine I'll dial the area code, just be thankful there's no #'s or *'s in the number, my phone doesn't have those keys! tongue-out


Post# 290041 , Reply# 26   7/24/2014 at 00:47 (1,068 days old) by marks_here (Crossville TN & Altoona PA WOO HOO )        

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Hahaha I see the dial but every time I press it, nothing happens!

Post# 290046 , Reply# 27   7/24/2014 at 01:40 (1,068 days old) by super-sweeper (KSSRC Refurbishment Center)        
that happened to me the other day!

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I tried turning the '9' key on my dial-tone the other day, and the thing was stuck! I called Bell on the rotary and the poor operator blew a gut laughing! She must've disconnected me in her fit,I could hear office supplies flying around her desk! tongue-out


Post# 290047 , Reply# 28   7/24/2014 at 02:05 (1,068 days old) by niclonnic (Bonney Lake, WA)        
OK, guys...

I barely know what we're arguing about or where this thread is going anymore, but I'd like to state some facts.

Gr8DaneDad, I know Dysons aren't for everybody (I respect that). I'm by no means a Dyson fanboy, but I prefer Dyson because they're built tough and really do last at least 5 years. Perhaps longer than that.

Daknx1994, to clarify, the reason the Hoover Air Steerable slammed to the floor and fell into pieces was because during the test, part of the retaining catch that holds the wand to the vacuum broke, so the wand would no longer hold in place. As for the vacuums being dropped, it appears that they were dropped to the same height. It was hard to see during the Hoover part of the test because the camera angle kept changing. This test is similar to slamming the brakes in a car.

Super-sweeper, I feel that I've expressed my frustrations enough. I don't know if my dad will be able to get another free vacuum from Amazon Vine, but I would really like to go back to Dyson. I'm ditching Hoover. I'm not going to take my chances again on another vacuum or floor care product that will just fall apart in a matter of months. I'm not exactly a vacuum snob, but Hoover does not make high quality products IMO. It doesn't matter if they were owned by Maytag or TTI. I just want something that works and is durable. My Windtunnel will likely last less than two years, perhaps a year and a half. Dysons pay for themselves; you just give the store your $400-650 and that's it. No need to buy bags, filters or belts. Dyson products were initially manufactured in the UK, but in 2002, production was moved to Malaysia. I still think Dyson is quality and keeps inventing new ways to make common machines work better. They also make the Airblade hand dryer (which is AWESOME) and the Air Multiplier fan.

Lastly, can we focus on talking about VACUUM CLEANERS and NOT phones? I thought this was a discussion about Hoover's response to my dirt cup issue, then it went to phones. Phone discussions belong in the Household forum. Thanks, and everybody else have a nice day too!


Post# 290048 , Reply# 29   7/24/2014 at 02:45 (1,068 days old) by super-sweeper (KSSRC Refurbishment Center)        

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Me and Mark got lost in a fuss about old phones!

 

5 YEARS? That's $100 a year on a VACUUM CLEANER. Try 40, 50 years! You shouldn't 'expect' to get free vacuums off Amazon, that's not how the world works. About half of vacuumland has attempted to help you see past Dyson, but we've apparently failed. We still try, though! ALL vacuums require replacement parts. If you break that belt on your Dyson, have fun replacing it! I can change a Kirby belt blind-folded, that's $5 a year in belts, maybe 75¢ for a bulb, too. Americans are too cheap if they're whining about $5.75 a year to keep a vacuum going, although it's fine when you're willing to spend $500 a year on a 'quality' Dyson.if it's quality, why are you shocked to see it last 5 years?


Post# 290051 , Reply# 30   7/24/2014 at 03:29 (1,068 days old) by tolivac (Greenville,NC)        

I have two Dysons in my collection-they don't get used-one is a DC04 from the Kirby dealer trade in pile-the other is the first "Ball" model.Find both clacky,clunky to use-when I used them you would hear the sound of creaking plastic.And at the vacuum dealer here---Seen SEVERAL dirty,dusty,and broken Dysons in their dumpster.I don't want to deal with bagless vacs except Filter Queen,Rainbow or Water Matic,or dump bag Kirbys.Those are truely built to last-and service easily if something does go wrong.Its gotten to the point even with Dysons---Many owners choose to dumpster the broken one and buy a new one.These are expensive machines!

Post# 290060 , Reply# 31   7/24/2014 at 05:51 (1,068 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        
Why are you shocked to see it last 5 years?

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Because Nic's young generation has been taught that generally everything has a limited short shelf life. Everything seems to be replaced just after something new has been released, say after 6 months.

TTI are a good example of this - they repaint vacuums every couple of 6 months, add a new feature or a bell and a whistle and slap a high price on it. Hoover fans and whoever else TTI own are attracted to the high build up a frenzy of media interest and everyone has to have one. Dyson also do this, to remain "competitive" on the market.

But unless you have worked hard, saved hard and actually paid for a vacuum cleaner yourself, then you won't know what machine is good value or not.


Post# 290062 , Reply# 32   7/24/2014 at 06:11 (1,068 days old) by dys0nb0y (Luton)        

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Sebo fan I know that you like you Sebo but what do you think the new Dyson's

Post# 290063 , Reply# 33   7/24/2014 at 06:18 (1,068 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

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Have you actually read my profile? You may find a few surprises there.

I like the concepts of his OTHER inventions like the hand dryer, the old washing machines etc. Id rather buy a Dyson tap dryer in my home than any of their current vacuums.


Post# 290073 , Reply# 34   7/24/2014 at 09:41 (1,068 days old) by DesertTortoise ()        

Meanwhile my 1982 Kenmore 4.1 canister soldiers on without fail, switchable from the hose handle like modern vacs, even an infinitely variable speed motor. The only things that have ever failed are the original hose split, repaired using the original ends and new hose stock from Sears, and a motor in the Powermate. The plastics are outstanding, thicker and a touch softer than what you find on modern vacs and the motor is a nice big two stage Lamb. Nothing sexy, even a little frumpy by today's standards, but three decades of routine use and it still performs like new. This is what many here expect of a vacuum, and why we are not willing to respect vacs that fail in four to six years due to broken flimsy plastics or motors with failed bearings and/or worn out brushes that are not replaceable. I can use another powered brush while the original is being rebuilt.

The worst I will likely ever face with this vac is a motor rebuild (though when I checked last month the brushes were only about 1/4 to 1/3 worn so it won't need anything any time soon), a cord winder for which I recently found two sources of new ones ( ! ) and maybe another hose. The Powermate can be rebuilt using current production parts used in Hayden/Nutone/Centec heads. In fact I am in the process of rebuilding it again with an updated swivel neck and wand, still in the same ivory color of the original parts, and a new production motor. When done it will be mechanically new and identical to a brand new Hayden other than it saying Kenmore on the headlight cover.

Vacuums do not have to be throw away appliances, but as pointed out earlier, a younger generation has no idea that such appliances can be made to last a lifetime and don't have to fail like this Dyson did.


Post# 290081 , Reply# 35   7/24/2014 at 11:36 (1,068 days old) by marks_here (Crossville TN & Altoona PA WOO HOO )        
I want to apologize

marks_here's profile picture
For leading the topic of faulty Hoover dust bins to rotary phones & to carry it on further. I didn't think going off track for a moment was going to cause a full blown panic for something free. I will reframe from voicing my opinion on this topic or for that matter any other topic here after on said websight. Have a nice day!

Post# 290103 , Reply# 36   7/24/2014 at 17:00 (1,067 days old) by niclonnic (Bonney Lake, WA)        

Super-sweeper, it's true that some threads on forums can drift off into other subjects. As for lifespan, it's true that some vacuums last longer than others. Fantoms and Dysons tend to last longer than other vacuums. I've heard that the oldest Fantoms were from 1994, so they're still going on 19-20 years old. We all know that vacuums require replacement parts. Fantoms needed expensive HEPA filters, as well as belts. Dysons use lifetime filters that only need to be washed every 3-6 months and never replaced. Newer Dysons have lifetime belts. The new DC50 features a "direct drive" system with the brushbar motor inside the brushbar.

Tolivac, that's unusual for Dysons. I don't understand the people who say they are garbage, they probably don't know how to maintain them, etc. Dysons aren't cheap!

Sebo_fan, yes, Hoover tends to reuse some fairly recent designs for their "new" vacuums. My Hoover Windtunnel 2 Rewind Pet is heavily based on the T-Series. Dyson also does that. For example, the DC65 is based off of the DC41, but with a remodeled cyclone assembly and stronger brushbar motor. I liked the idea of Dyson's "Contrarotator" washing machine, but sadly, those machines never made it to the USA.

DesertTortoise, it's true that some vintage vacuums will last over 30 years. At my local food bank, there is a Eureka ESP Self-Propelled from the '80s and it's still kicking! In addition, they also have a Bissell Powerforce Helix that is about two years old and still does its job.

Marks_here, it's all good. You have a nice day too. :)


Post# 290106 , Reply# 37   7/24/2014 at 17:51 (1,067 days old) by blakaeg (NW London, UK)        

Sorry but Dyson is not high end. The only high end is the price of the machine and those videos mean nothing.

I've had my DC24 break numerous times 3 or 4 handles in 4 years, 3 cleanerheads, 1 hose and finally the whole body snapped, requiring a complete rebuilt at Dysons head office in the UK. Now one month after repair my Dyson has developed an issue with the on off switch not working, meaning I must unplug it to switch it off. Of those videos where true then I doubt I would have had all those parts break over the 4 years and wasn't there a problem once with DC41 wheels snapping off? This wasn't shown in the video.

What keeps me loyal to Dyson is the excellent backup service and I used to big a big fan of their vacuums. Also they never hesitate to send out parts free of charge and when they messed me about for 4 weeks with an engineer (I took time off work, it was inconvenient) they sent out a battery for my 7 year old DC16 and when they failed to collect my machine I complained nicely and received a remanufactured DC35 cordless (which came with a faulty battery that cut out every 3 minutes LOL) I've had many Dysons over the years so I'm sure they saw from their records. But since having the DC24 and checking out the latest models I'm considering changing to something more substantial once my warranty is up at the end of the year.

The latest Dysons just feel horrid. At least they still supply the DC25 which at least feels a bit more substantial than the rest of their machines. I think I'd rather go for a VAX if I need to change again and it be bagless. I have to say that bagless is my preference.


Post# 290112 , Reply# 38   7/24/2014 at 19:14 (1,067 days old) by suckolux (Yuba City, CA)        

suckolux's profile picture
The Dyson filters do tend to block after years, or mine did anyway, was told lifetime, but at 5 years air flow was down, new filters all good again. Its my only Dyson, I do like it, its easy to use and works, for ME. I Got a good deal on it at $181 clearance, nothing has broken at all, still looks and works like new 6 years later.Not built like my 82 Silverado I would say, but what is?

Post# 290114 , Reply# 39   7/24/2014 at 19:34 (1,067 days old) by niclonnic (Bonney Lake, WA)        

Blakaeg, sorry to hear of your luck on your DC24! Dysons do tend to have questionable durability. Some say that Dysons are cheaply made (which I don't believe). I'm glad to hear that you've had good luck with Dyson's service.

Suckolux, yes, Dyson vacuums prior to the DC24 had "permanent lifetime" HEPA filters that never needed replacing. Those filters tend to clog up and smell over the years. When the DC24 was introduced in early 2008, Dyson introduced a rinsable HEPA filter, which fixes the issues of clogging up and smelling. My old DC07 still works perfectly after 6.5 years, and I've never had to replace a part on it.


Post# 290116 , Reply# 40   7/24/2014 at 19:57 (1,067 days old) by suckolux (Yuba City, CA)        

suckolux's profile picture
Mine is a dc18 slim, never a smell

Post# 290135 , Reply# 41   7/24/2014 at 23:45 (1,067 days old) by niclonnic (Bonney Lake, WA)        

The smell usually happens if you use a Dyson in a home with pets. I can't really get that smell out...

Post# 290142 , Reply# 42   7/25/2014 at 00:16 (1,067 days old) by super-sweeper (KSSRC Refurbishment Center)        
sebofan,

super-sweeper's profile picture

You're absolutely right. Modern people can't understand that things used to last and that a vacuum wasn't something you threw away every 5 years.

 

Fantom filters were expensive, but what room do you have to say that when the Dyson is $100 a year (if it lasts 5 years!). Today filters are around $20. The Dyson still is $500. 

 

Another thing modern people don't get is the art of rigging.my Fantom now has HEPA filtration thanks to a $1 Sanitare bag. People used to fix their cars with wrenches and WD40, and lube a bearing in a mixer if it exploded while making a cake for the PTA meeting. Today people would throw away that mixer and buy a new one, and rack-up a bill with the repair shop on their car (you need an engineering degree to work on modern cars, thanks fuel efficiency!).


Post# 290152 , Reply# 43   7/25/2014 at 03:12 (1,067 days old) by tolivac (Greenville,NC)        

Lubing bearings in older machines-since they were open type bearings you could relube them-but in todays machines they are SEALED so you can't just clean and relube.You have to replace the bearing or--as for some folks they replace the machine.I just replace the bearing.Done this many times with vacuums or power tool motors.It is not difficult.

Post# 290153 , Reply# 44   7/25/2014 at 03:17 (1,067 days old) by tolivac (Greenville,NC)        

Smelly pet Dyson vac--the one I bought from the Kirby trade in pile smelled like stale dog.Washed out the cyclone assembly and bin.Cut all of the twined dog hair off the brushroll.then REPLACED that filter you would wash.At the time new one was only like 15 bucks from Best Buy.I didn't want to try to wash out someone elses icky dog residue from the filter.Then the machine worked better an no longer smelled.These are things you can try.Sometimes the plastic can absorb odors-then it is more difficult to get the smell out.

Post# 290160 , Reply# 45   7/25/2014 at 05:29 (1,067 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
The thing that everyone forgets when they have pets is the major component that honks out a home even after everything has been washed and cleaned - the actual hose! Hoses are bad for keeping the smell of all things pet like, including the rather obvious brown gunge and hair oils that stick to the inside of hoses that have coils.

Post# 290202 , Reply# 46   7/25/2014 at 14:20 (1,066 days old) by niclonnic (Bonney Lake, WA)        
Super-sweeper

My old DC07 has lasted more than 5 years. It hasn't been thrown away yet.

Today, Miele has the most expensive HEPA filters. They are $50 each. Miele vacuums are expensive!

I don't rig my vacuums or do MacGyver stuff to them. There was one exception, though. Back in January, the cord clip on my Hoover Windtunnel broke off. I super-glued it back on. It took a couple days to bond, but it's held up really well. It hasn't broken to this day.


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Post# 290207 , Reply# 47   7/25/2014 at 15:20 (1,066 days old) by super-sweeper (KSSRC Refurbishment Center)        
really? 5 years so far?

super-sweeper's profile picture

That's great (and surprising)! But it can't hold a cabbage to the decades of reliable service my Fantoms and Kirbys have given! I've never had to rig a thing, except the HEPA upgrade for the thunder!


Post# 290213 , Reply# 48   7/25/2014 at 15:33 (1,066 days old) by FantomFan (Rochester, New York)        
A Dyson should be fine in the right hands.

fantomfan's profile picture
I don't abuse my 2005 DC07, and it's never broken a part on me. I feel, the better you treat your machine, the longer it will last. I know the DC07 was NOT dyson's best model, but it is not that bad if you don't have VERY thick carpeting. It is more durable than many other bagless vacuums. I am VERY impressed with it's root cyclone technology, hands down the best in any vacuum I have ever owned.

Post# 290215 , Reply# 49   7/25/2014 at 15:45 (1,066 days old) by FantomFan (Rochester, New York)        
My keyboard froze on me!

fantomfan's profile picture
I meant that the Dc07 has the best bagless technology that I have used. Dyson has it's good points, it has good post motor filtration, excellent pre motor filtration, most have strong suction, and they arguably have the best bagless separation system. Other companies are catching up though. Many have excellent systems, like the higher-end bagless Kenmore canister. Everybody that has told me they have a Dyson says they love it. I just wish that people would realize that his "ball" technology is not as revolutionary as it may seem. Remember the Air-Way from the 1920's? I also wish people would realize that they can do better instead of a $600 high end Dyson. I was disturbed when I walked into a Target about a month ago. I was DISTURBED how much cheaper in build quality the new Dysons were, compared to my Dc07!

Post# 290219 , Reply# 50   7/25/2014 at 16:12 (1,066 days old) by niclonnic (Bonney Lake, WA)        
Yeah!

Dyson has perfected the cyclonic technology, especially with their newer machines. Only Dyson cyclones can pull everything out of the air, so that the filter doesn't get dirty.

My Hoover Windtunnel, on the other hand, is dual-cyclonic, similar to the Fantoms. The pre-motor filter gets dirty after a few uses, but I haven't noticed a drop in performance. On the top of the dirt cup, there is a green/red "System Check Indicator." When this indicator turns red, it's time to empty the dirt cup or rinse the pre-motor filter. I haven't seen it turn red during normal vacuuming, except when I put my hand at the end of the hose, blocking off the suction.

Below is a pic of the Hoover's pre-motor filter after a few uses.


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Post# 290220 , Reply# 51   7/25/2014 at 16:12 (1,066 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        
Dyson are more expensive than Miele in the UK

sebo_fan's profile picture
Miele vacuums may be expensive to buy but they have been rated the best reliable cylinder vacuums in the UK by Which (our "independent consumer institute) and SEBO gets the upright prize for reliability.

Dyson has yet to crawl itself out of the "average" category.

Whether or not you believe stats, Miele filters aren't expensive world wide, certainly not in comparison to Dyson's own filters and here in the UK, new Dyson models appear to be a bit more expensive than Miele or SEBO.


Post# 290270 , Reply# 52   7/25/2014 at 22:54 (1,066 days old) by niclonnic (Bonney Lake, WA)        
Sebo_fan...

That really is interesting how Miele is less expensive than Dyson in the UK (I looked it up).

I don't know much about conversion between British pounds and U.S. dollars, but it certainly is an interesting thing.


Post# 290300 , Reply# 53   7/26/2014 at 05:37 (1,066 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
It all has to do with economics and of course the strength of the dollar as well as market "trends" in my opinion.

It also has a lot to do with Dyson and Miele in the U.S - for years U.S buyers have had to buy capped models on specification, rather like everything that is marked "premium," thus in turn you pay to upgrade for most cases.

Miele in UK and Europe however are different. Parts and spares have always been made available from Miele UK but until the 'net came along, a wider choice is now available. Thus, in turn you don't have to spend massively on a "Cat and Dog" Miele S6 vacuum when you can custom build your own based on current spec.

But buyers don't want to do that in general and most just want the package deal all in one. I noted for many years that Miele accessories, tools etc are not available to buy in the U.S as widespread as European Miele.

But then the U.S also got U.S only Panasonic uprights made with the Miele name before the S7 was launched worldwide. The UK never got any other upright other than the single "Alternative" stick vacuum or those niche D'Art models - neither of them were good sellers based on suction only tools/design.


Post# 290404 , Reply# 54   7/26/2014 at 21:57 (1,065 days old) by blakaeg (NW London, UK)        

Niclonic,

You reckon Dyson cyclones are perfect? Please see the picture of the filter on my DC24 after only 1 month domestic use, 3 times a week in a flat.

The only super 'efficient Dyson cyclone' is the new Cinetic, though I've not had one in my dusty flat.

Never had a problem with the Dual Cyclone machines either. I found them to filter the same. Infact the DC03 filtered better than any Root Cyclone I've ever used and that was a Dual Cyclone.


Post# 290406 , Reply# 55   7/26/2014 at 22:01 (1,065 days old) by blakaeg (NW London, UK)        

When used in the previous house and shared residence with 2 others who have long hair. The DC24 pre motor had hair on it. Please note this pic is of the filters that were in the machine. My DC24 has recently been repaired and Dyson replaced the 'worn out' filters that lost their efficiency. That's why the HEPA filter looks cleaner & contains less carbon dust in the picture at the top.

Post# 290411 , Reply# 56   7/26/2014 at 22:47 (1,065 days old) by niclonnic (Bonney Lake, WA)        
Well...

I've only used the DC07, which is at my mom's apartment right now. The filter looked like new after using it countless times. On the DC07, the pre-motor filter is located beside the motor. It only ever gets dirty if you vacuum up a ton of fine dust, such as carpet freshening powder. Those DC24 filters sure are gross! And it has, like, 6 cyclones? That's odd.

Hoover's implementation of dual-cyclonic technology is somewhat inefficient. While my Windtunnel vacuum doesn't lose suction, some hair and fluff gets to the filter, but I haven't seen a decrease in performance.

The worst example of "cyclonic technology" I've seen is from Shark. My grandmother owns a Shark Navigator Lift-Away Deluxe, and although Euro-Pro claims that it "never loses suction," it is not multi-cyclonic, so the filter gets dirty VERY fast. But the machine still has decent suction.

Even worse is filter-based bagless vacuums, such as the Bissell Powerforce series. Those kinds of vacuums lose suction very quickly, because the filters trap all of the fine dust. Cleaning those filters makes a huge mess.

I am uploading one last pic of the filter on my Windtunnel, just to show how dirty 2 weeks of usage got the filter.


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Post# 290412 , Reply# 57   7/26/2014 at 22:48 (1,065 days old) by niclonnic (Bonney Lake, WA)        
I almost forgot...

Hoover suggests rinsing the filter every 2 months, which I follow.

Post# 290416 , Reply# 58   7/26/2014 at 23:15 (1,065 days old) by super-sweeper (KSSRC Refurbishment Center)        

super-sweeper's profile picture

Sebofan, I love the profile picture!


Post# 290896 , Reply# 59   7/29/2014 at 11:36 (1,063 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Ty super-sweeper, do you mean the latest one about the ball that is showing or the "It creaks as it leaks as it sweeps" ?

Post# 290904 , Reply# 60   7/29/2014 at 14:19 (1,062 days old) by super-sweeper (KSSRC Refurbishment Center)        

super-sweeper's profile picture

The both of them! tongue-out


Post# 290909 , Reply# 61   7/29/2014 at 15:10 (1,062 days old) by Jaker15 (Meridian, ID)        
Quality

jaker15's profile picture
I'm only 16, and I know of several machines that will last far longer than 5 years. Some of the best-performing vacuums in my collection are 60 years old or older! When I was younger, I used to get all kinds of neat machines from the local auction. I had a Dirt Devil Platinum Force, an Oreck XL, a Fantom Thunder, and a couple others that I can't remember right now. They all worked pretty well, I'm still kicking myself for not holding onto that Platinum Force and finding a belt for it! (The one on it was very worn) I could not find a replacement for it anywhere, but now I have found the exact belt I needed back then at several different vacuum shops! Despite not having a working brush roll, that Dirt Devil was a beast. It was the bagless model, and had excellent suction and airflow, and it was very quiet, too.

Of course, back then when I was just starting to get into vacuums, I thought that any machine was the best of the best, as long as it worked for me and had no troubles. Now that I am a collector, and have used various brands and models, I think I have a pretty good idea of what is a quality machine, and what is not. Dyson? A high-quality vacuum? HA!!!! I think not! They are over-priced pieces of Chinese plastic. They do a better job of cleaning out your wallet than they do of cleaning your house. The best-performing vacuum cleaner that I currently own has to be my 1988 Kirby Heritage II-Legend. It has incredible airflow, and cleans carpets like no other. Most Kirbys are pretty noisy, but the Legend is different. It's very quiet, especially for a Kirby.

My point is, if you haven't used a good old vintage vacuum cleaner before, and think that Dyson is the best, you'd better try a classic machine before you make your decision.


Post# 290912 , Reply# 62   7/29/2014 at 15:30 (1,062 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Yes but with all due respect, is Average Joe the same as a collector when it comes to general usage - it seems to be that most members on this forum treat their vacuums with respect, or I hope they do.

I bet there aren't many of us who would say we vacuum once every two weeks, or sometimes vacuum ONCE or TWICE a month...?


Post# 290924 , Reply# 63   7/29/2014 at 16:27 (1,062 days old) by dys0nb0y (Luton)        

This post has been removed by the member who posted it.



Post# 290926 , Reply# 64   7/29/2014 at 16:35 (1,062 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Well if you are not offending any one, your avatar profile pic says otherwise, which is why I have a Dyson one on mine. Two can play that game.

Post# 290927 , Reply# 65   7/29/2014 at 16:42 (1,062 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
I'm not here to offend anyone I just found it on google and it looked to cool so I put it on I Like your avatar picture I don't find a problem with it

Post# 290930 , Reply# 66   7/29/2014 at 16:51 (1,062 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Yes but what you and I think may not be offensive may be offensive to others.

In the same way that whilst this thread concentrates on a problem with a Hoover vacuum cleaner that the original member found fault with, has now opened up a lot of other threads and ideas. It happens in every thread on every forum - if everyone was to stick to the subject at hand, that issue would have closed up on here a very long time ago.


Post# 290932 , Reply# 67   7/29/2014 at 17:02 (1,062 days old) by dys0nb0y (Luton)        

dys0nb0y's profile picture
There has Been lots of things that offended me but I haven't said anything.I agree with you let's just leave it to that and get along with the thread :)

Post# 290933 , Reply# 68   7/29/2014 at 17:05 (1,062 days old) by FantomFan (Rochester, New York)        
Here is an Interesting Vacuum

fantomfan's profile picture
It is my Hoover Elite Cyclonic. I think this was one of hoover's first serious attempts at a multi-cyclonic vacuum that ACTUALLY separates dust effectively. I wanted a canister for versatility. This was before I had a ton of vacuums to choose from. I bought it from target for $215 in September 2010. I can't say that $215 was the best value for this, but I think the price of them now (about $130) is very fair. I think that these have been discontinued, the only ones left being warehouse specials. I have heard that these have had problems, but the only thing I have ever had to replace is the HEPA filter. I remember seeing these around christmas time 2008 at sears, which had them for $249.99. What is interesting about this vacuum, as though it appears to be only dual-cyclonic, it is in fact multi-cyclonic. The cyclones are positioned sideways facing the inner 2 cyclones, as oppose to up, in dyson's cyclones. You do not see these cyclones, unless you take the assembly apart. It does a GOOD job of filtering dust. I do not have to wash the pre motor filters until after about 7-8 uses. The filters are THICK, so I would guess that the motor has seen very little fine dust, also considering that it has only seen about 20 hours of use. I used it for my main vacuum, for about 6 months. As I got more vacuums, I used it less and less. I only use it 1-2 times a month now. For what it is, it is a good machine. Basically, it is comparable to a Fantom Lightning. OK suction, excellent performance on low pile carpet, very good filtration (the Hoover has much better pre-motor filtration, and it is multi-cyclonic) Basically, I see it as an improved Fantom Lightning. My only worry now is that parts are starting to get hard to find for it. Here is a recent pic of it. I still have the box and manual (I don't know where the manual is though) It also came with a decent floor brush. Here is a brief overview:

Pros:
-good value considering price
- good filtration w/ effective multi cyclonic efficiency
- decent suction
- motor well protected from dust
- good for low-medium carpet
- good for floors
- adjustable wand
- long life belt
-easy to access tools

Cons:
-plastic is still fairly cheap
-motor runs fairly hot
- dust container small
- attachments are small and flimsy (older hoover upright tools do fit this)
- not the best for very thick carpeting
- narrow, non-crush-proof hose will be hard to un-clog
- blue exterior easily shows wear and scratches
- fairly heavy
-impossible to fully clean cyclone chamber (the top portion does not come off)
T
he bottom line: It is a good vacuum is you want a bagless canister. It is best for if you have a mix of floors and low pile carpets. The tools are pathetic and are not meant for heavy above-floor cleaning. Make sure to clean the filter after at least every 8 uses, for dirtier jobs, after every 3 uses. Replace the HEPA filter every 1 1/2 years. Be sure to take care of it, don't abuse it. The vacuum is fairly cheap, and parts will break if it isn't taken care of. This vacuum is best for people who only have to vacuum a couple of times a week, and don't have heavily-soiled carpets.

Does anybody know the facts behind the development of this Hoover?


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Post# 290934 , Reply# 69   7/29/2014 at 17:07 (1,062 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)        

sebo_fan's profile picture
Well its better shared than kept to yourself. Besides the mere introduction of the Dyson came in after Tolivac responded with his experience of Dyson. You then followed suit in reply 32 after asking about Dyson.

So, in actual fact you're one of the members on here who turned the thread into another aspect.


Post# 368427 , Reply# 70   3/14/2017 at 17:53 by crazykirbydude (Lexington, KY)        

My Kirby Heritage II kicks any Dyson's butt! It defeated my (freshly washed) DC14 and DC25. On VacuumLand, We don't take kindly to modern PlastiCrap.




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