Hoover PurePower Goes Up In Smoke

Thanks for all the positive responses and suggestions so far.

Mark D: I will DEFINATELY have much better luck with the Sebo, I have used plenty of Sebo's - some of which 15+ years old - and are more than happy with the performance of one's that have had even heavy use in commercial environments. Thankfully I was not hurt, and I was near the back door when I noticed all the smoke, so promptly unplugged and placed outside. I was not hurt, but shocked!

sebo_fan: Yes, I have two Panasonic Upright's, one a 1991(ish) Panasonic MCE-41N - which is my personal daily driver - but the PurePower was bought as a basic vacuum for a daily quick whizz vacuum, I know it wasn't the best, at all, but I didn't want to 'overuse' any of my collectable vacuums. I am sure a Sebo will be a much better cleaner and frankly I should have saved up an extra £100 or so and got a Sebo, and I wouldn't have had any of these problems.

Chris: I knew that Hoover are nothing on what they were before, even going back around 12 years you could only spend around £70 and get a TP2, but still, the TP2 wasn't as good as its predecessors, and back and again so forth. It's planned obsolescence, everything is made that way nowadays. But I definatly am looking forward to a Sebo, as you and many others have so highly rated, and down to personal use, I believe the Sebo is the way to go. I like the vacuum pun, I've noticed I have started more pun's than I did before, much to the annoyance of people who talk to me...

Tayyab: Yes, I am getting a Henry soon, but I was after an upright I could use fairly regularly without using one of my collection, so will be after a Sebo, which have proved to be more reliable than others.

sebo_fan (again): I am hoping to take it back to Argos, as soon as I find the receipt - I've lost it...doh... - but I am also hoping to get in touch with Hoover UK, I also find it unacceptable at only 6 week's old, so will have to see what they will do. What do you think they would do?

John: I'm hoping I'm the only person who this has happened to, as I don't want anyone to end up with a house fire, but I also hope that it's happened before so that Hoover don't just say it's a 'one off'. It definately is not worth having a name with such heritage and brilliance on it. It's not a Hoover to me. It doesn't beat, it doesn't sweep, and in it's current stage, it doesn't clean either, not that it was very good at it before either.

Desert Tortoise: Fair comment, or even a built in sprinkler system on the motor... :P

Thanks once again for all your positive responses and suggestions. I will report back after the next few days of which I hope involve resolving the problems.

Best wishes to you all.

Jacob


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Post# 287788 7/8/2014 at 16:25 (3,572 days old) by suctionselector (Leeds, England)
Checkrate/Likes 1 As you may comprehend from the title, I've been having problems regarding my Hoover PurePower PU2012/1, which I ONLY bought six weeks ago. Right, let's get down to the nitty gritty, although if you use a PurePower you might not get to the nitty gritty. I have only been using this lightly, and have been trying to keep it in as best condition as I can. I was using it this afternoon, only for around 10 minutes, and I noticed it wasn't picking up all the dirt, and even if it picked up the dirt it spurted - is that a real word? - the dirt back on the carpet. I stopped it, checked the bag - 1/4 full - and also checked for blockages, which there were none, so I continued. Around 5 minutes later, I noticed the same thing happening, but then it suddenly sprayed some dust through the grill on the front and also through the hose and brushroll, even though the bag had no tears. I tried again at vacuuming, and whilst I was at it - you will notice the title here - I started smelling something un-normal, and noticed smoke coming through the brushroll - which I assumed was the belt - but as soon I had noticed that smoke came through the 'Carpet Care Control' and through the grill, which became even more apparent once I unplugged it and opened the bag door, to which I was greeted by more smoke and an electrical smell. I promptly unplugged it and took it outside. So, I am not happy - well would you be if it was only 6 weeks old? - and I am taking it back hopefully at the weekend to Argos, hoping for a refund. I hadn't yet registered the warranty - I have been busy recently, I have had exam's - and I hope to get a refund. I shall be saving an extra £100 or so to invest in a Sebo X1.1 or a Sebo X4, so hopefully I will have a much better experience with the Sebo. Frankly I don't think it's worth holding the Hoover name on it at all. Thank you for reading. Jacob

Post# 287791 , Reply# 1 7/8/2014 at 16:37 (3,572 days old) by marks_here (_._)
Checkrate/Likes *Aww Jacob* I'm sorry you had to go through that. You will definitely have much better luck with the Sebo. Everyone should take notice that this happened to you (wondering how many other people this did happen to & if it's the same model) & glad you're not hurt & the house didn't go up in a blaze. Maybe check out Which to see what & if they recommended this. Cheers! Mark D.

Post# 287826 , Reply# 2 7/8/2014 at 19:25 (3,572 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)
Checkrate/Likes Anyway, suctior - I see in your profile you already have a Panasonic upright - but what of the later ones? You could buy one of those since they still use large dust bags?

Post# 287876 , Reply# 3 7/9/2014 at 03:42 (3,572 days old) by Turbo500 (West Yorkshire, UK)
Checkrate/Likes 2 That's sucks, Jacob (pardon the pun). Hoover just ain't what they used to be. The Purepower was always a step down from other Hoover's, even when it was launched in 1997. Not a patch on the TP2. They've steadilly got worse and worse over the years, so it seems now that they've really hit rock bottom. Be sure to let us know how you get on with returning it. I don't think you can go far wrong with Sebo's for reliability.

Post# 287878 , Reply# 4 7/9/2014 at 05:28 (3,572 days old) by AlexHoovers94 (Manchester UK)
Checkrate/Likes I see the big tough guy removed my posts.

Post# 287882 , Reply# 5 7/9/2014 at 07:16 (3,572 days old) by parwaz786 ( )
Checkrate/Likes 2 Im sorry about your purepower, How about a good quality Henry? :) Maybe one with an airo brush? :D they are really good machines

Post# 287885 , Reply# 6 7/9/2014 at 08:09 (3,572 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)
Checkrate/Likes 2 Jacob I think you should complain to Hoover UK. See what they say and see what they offer - stand your ground. The experience you have had with the Purepower is not acceptable.

Post# 287887 , Reply# 7 7/9/2014 at 08:36 (3,572 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)
Checkrate/Likes 2 *Sorry to hear of a "HOOVER" product going like that.* Youre is probably not the ONLY one that did this. It'll be interesting to see the outcome. You're right: HOOVER'S finest hour is not right now. All of the 'split up' HOOVER names. Best of luck. John

Post# 287891 , Reply# 8 7/9/2014 at 09:44 (3,572 days old) by DesertTortoise ()
Checkrate/Likes 1 Instead of cup holders maybe these new uprights need a place to mount a small fire extinguisher? Just sayin' ...................

Post# 287927 , Reply# 12 7/9/2014 at 12:34 (3,571 days old) by turbomaster1984 (Ripley, Derbyshire)
Checkrate/Likes 1 *while the sale of goods act* means shops must sell new items fit for use as described and they are responsible to some extent they usually weedle the way out of returns with some excuse or another. unless you dont mind getting 'shouty' in the shop to make your complaint within earshot of prospective customers. Hoover is your best bet so get it registered, although for a gurantee claim your gonna need the receipt to sow proof of purchase. Easily sorted if you have lost it as Argos may be able to reprint the receipt providing you bought it on a bank card and you take that very bank card in for them to search on te systems. Failing that simply buy the exact same cleaner and make some friendly chat with a cashier - something to make her/him remember you. Pop outside for a few minutes taking the cleaner to the car then walk around town for a while. Half an our later pop back, find the same cashier and pretend you lost the receipt and need to return it as you didnt realise your wife/bf/gf/flatmate had bought another cleaner already. sould be easy enough sealed in the box. this means of course you can keep the new receipt and register it on the same day. Report the faults 2 to 3 days later :D Long winded but I have done it before when ive been in bad situations with money and needed something sorting.

Post# 287936 , Reply# 14 7/9/2014 at 13:56 (3,571 days old) by gottahaveahoove (Pittston, Pennsylvania, 18640)
Checkrate/Likes 2 *And...........................* Some vac shops take the warranty cleaners, repair them, and give them away, or sell them, trade them, whatever. That cleaner could end up in another person's home,, unbeknownst to them that it was , at one time, a faulty machine.

Post# 287893 , Reply# 9 7/9/2014 at 09:57 (3,572 days old) by suctionselector (Leeds, England)
Checkrate/Likes 2 *Thanks...* Thanks for all the positive responses and suggestions so far. Mark D: I will DEFINATELY have much better luck with the Sebo, I have used plenty of Sebo's - some of which 15+ years old - and are more than happy with the performance of one's that have had even heavy use in commercial environments. Thankfully I was not hurt, and I was near the back door when I noticed all the smoke, so promptly unplugged and placed outside. I was not hurt, but shocked! sebo_fan: Yes, I have two Panasonic Upright's, one a 1991(ish) Panasonic MCE-41N - which is my personal daily driver - but the PurePower was bought as a basic vacuum for a daily quick whizz vacuum, I know it wasn't the best, at all, but I didn't want to 'overuse' any of my collectable vacuums. I am sure a Sebo will be a much better cleaner and frankly I should have saved up an extra £100 or so and got a Sebo, and I wouldn't have had any of these problems. Chris: I knew that Hoover are nothing on what they were before, even going back around 12 years you could only spend around £70 and get a TP2, but still, the TP2 wasn't as good as its predecessors, and back and again so forth. It's planned obsolescence, everything is made that way nowadays. But I definatly am looking forward to a Sebo, as you and many others have so highly rated, and down to personal use, I believe the Sebo is the way to go. I like the vacuum pun, I've noticed I have started more pun's than I did before, much to the annoyance of people who talk to me... Tayyab: Yes, I am getting a Henry soon, but I was after an upright I could use fairly regularly without using one of my collection, so will be after a Sebo, which have proved to be more reliable than others. sebo_fan (again): I am hoping to take it back to Argos, as soon as I find the receipt - I've lost it...doh... - but I am also hoping to get in touch with Hoover UK, I also find it unacceptable at only 6 week's old, so will have to see what they will do. What do you think they would do? John: I'm hoping I'm the only person who this has happened to, as I don't want anyone to end up with a house fire, but I also hope that it's happened before so that Hoover don't just say it's a 'one off'. It definately is not worth having a name with such heritage and brilliance on it. It's not a Hoover to me. It doesn't beat, it doesn't sweep, and in it's current stage, it doesn't clean either, not that it was very good at it before either. Desert Tortoise: Fair comment, or even a built in sprinkler system on the motor... :P Thanks once again for all your positive responses and suggestions. I will report back after the next few days of which I hope involve resolving the problems. Best wishes to you all. Jacob

Post# 287899 , Reply# 10 7/9/2014 at 10:26 (3,571 days old) by parwaz786 ( )
Checkrate/Likes Jacob: Maybe a vax mach air is a cheap, upright vacuum that is cool that you can use? :) Or the carboots may have a nice cheap Dyson or Miele

Post# 287904 , Reply# 11 7/9/2014 at 11:01 (3,571 days old) by sebo_fan (Scotland, UK, member AKA ukvacfan, & Nar2)
Checkrate/Likes *Dont throw it away just yet* What you should do, is register the vacuum cleaner NOW with Hoover and then wait for confirmation of the guarantee. That way, the machine is registered with whatever guarantee you get and then you can throw the problem at them. I would also contact Hoover UK direct AFTER you register the vacuum cleaner and use their FB page if you can leave a comment. On the basis that they are shifting all the old "high power" stock, there's no reason to why Hoover can't either replenish you with a new Purepower or if it was me, I'd ask for something completely different like a Globe bagless upright or something in its place. After all, I don't think I would be happy to have a Purepower again for fear of a possible burning issue to happen again!

Post# 287931 , Reply# 13 7/9/2014 at 12:53 (3,571 days old) by suctionselector (Leeds, England)
Checkrate/Likes *Thank you..* .. thank you for the heads up Robert. I am aware of the Sale Of Goods Act and I'm definately adamant that I deserve a refund in a sort of way. I unfortunately paid by cash so it gets worse and worse, I still have the packaging and the box, and have a foggy idea of where the receipt is, I bought some sheet's also and I think I know where the receipt is. Thank's for the advice, quite a humerous but crafty way of getting the cleaner returned, so will give that a consider if nothing else come's of it...:P

Post# 287954 , Reply# 15 7/9/2014 at 14:29 (3,571 days old) by suctionselector (Leeds, England)
Checkrate/Likes *Yes* I agree with you John. I think Argos have an outlet store on eBay UK which they sell refurbished cleaners, but sometimes you see on eBay Job Lots of returned vacuum's from Argos, normally the cheaper vacuums.