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Thread Number: 25221
I need to take a second to brag on Aerus Electrolux customer service. |
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Post# 283427 , Reply# 2 6/6/2014 at 09:47 (3,610 days old) by jfalberti  (Visalia, CA) |
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I had a similar experience With Electrolux in the past. When I lived in Beaver Falls in the late 80s, early 90s, I had a model Super J trade in I bought as is from a friend that ran a vacuum store. The power nozzle needed repaired, and it didn't have the suction I thought it should have had. I perused the Yellow Pages, and found that the closest Electrolux dealer was in New Castle, which about an hour away. I gave them a call and explained the problem, and they said they would send someone out to help me, and scheduled an appointment. At the appointed time, a lady and gentleman from Electrolux arrived and examined my machine. They determined that my canister was fine, but after checking out the hose and PN discovered that the hose leaked very badly, and the PN had a bad motor. The man went out to his vehicle and while he was gone, the lady proceeded to tell me about the newest model. I wasn't interested in a new machine, and she didn't pressure me like I thought she was going to. A few minutes later, the man returned with a loaner PN, and took mine in for service. I was a little worried because I figured with the house call, and the servicing, it was going to cost a small fortune. About a week later, they returned with my repaired PN, and a package of bags. I paid for the repair (which I thought was reasonably priced), and then they gave me a package of bags at no additional cost. They only charged me for the repair. No service charge and no cost for bags. Needless to say, I was very impressed. | ||
| Post# 283439 , Reply# 4 6/6/2014 at 10:39 (3,610 days old) by dysonman1 (the county) | ||
Rich Luisi
My good friend, and Vice President of Aerus, Rich Luisi is an awesome guy. Any parts or vacuums can be obtained directly from him. Rich is the one who provides the brand new models to the Vacuum Cleaner Museum for our Electrolux displays. Anyone needing any Aerus/Lux parts or new vacuums, can contact Rich. His phone number is: 800-298-2660
This is our Electrolux 90th Anniversary Models that Rich graciously provided the Museum. I love coming to work everyday, as I get to play with both Vintage and Brand New vacuums.
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| Post# 283449 , Reply# 6 6/6/2014 at 11:56 (3,610 days old) by electromatik (Taylorsville, North Carolina, U.S.A.) | ||
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Very good to hear. I can tell you that my local Aerus store (Hickory, N.C.) is about a 45 minute drive away and I see Aerus vans riding up and down the roads all the time. The local store here is very good and still offering all the service Lux customers used to get. The guy that owns it is very kind and offers better deals that the other Winston-Salem store (also 45 min. away). | ||
| Post# 283467 , Reply# 7 6/6/2014 at 14:27 (3,610 days old) by luxman107 (USA ) | ||
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The great customer service is the reason I still own nothing but luxes. The few times I needed service they always come to my home. | ||
| Post# 283474 , Reply# 9 6/6/2014 at 15:42 (3,610 days old) by kirbyloverdan (Egg Harbor Twp . NJ aka HOOVERLOVERDAN ❤️) | ||
They are 
Tops in customer service my local branch treats me like gold I have purchased over 100 Aerus vacuums since the 70s for family and friends but they treat all customers as family always .
Aerus them selves are top notch PERIOD any time my family or friends call them they get awesome service and it's an American company too . I love my TOL D2D American vacuums Areus is my second favorite and my F&F favorite vacuum company . Dan | ||
| Post# 283568 , Reply# 12 6/7/2014 at 07:21 (3,610 days old) by gm1982 () | ||
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A shotty dealer network is one of the downsides to Aerus when you need repairs. Authorized repair centers are far and few. Luckily there are some great reps that still provide excellent customer service. | ||
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